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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 582 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers value the Inspiron 14 for its excellent overall performance and adequate processor speed. Many appreciate its portability, good battery life, and fabulous touchscreen. Some customers have expressed concerns about the weight and fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 582 reviews
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great salesperson that helped me with my purchase and the techs at Geek Squad were also great to work with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the purchase. Excellent brand and product. I recommend it!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Motherboard failure x2

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in October 2024 for basic use at home. I didn't use it everyday or for long periods. Mainly for personal recordkeeping and internet access. Motherboard failed in June 2025. I was without a computer for a full month while the manufacturer played around; eventually they admitted they couldn't replace it. Since less than a year old and still under full warranty, Best Buy replaced it with the same product. BIG MISTAKE. The new one that I received in July 2025 as a replacement is now failing too. Every boot is delayed due to "checking and repairing C Drive," which it clearly doesn't do successfully. Don't waste your money on this!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got as a gift from my husband, I'm very happy with my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lop top

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lop top is a great option for my projects and solutions on my son’s school projects

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good home use laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good laptop which can be used for daily use. we are using it nicely for daily use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was fine until a couple of days ago it did not want to turn on. it did finally come on . Before it came on I wondering if I needed to call service

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the look design and performance!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for work at the hospital and it has been amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my laptop, its color and everything. You help me is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Dell Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help by Matt, the Geek in Bayshore. Very pleased by my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs, I’m able to hook up an external monitor.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Save your money and get a macbook.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible laptop. Not even a month into owning it and it's slowed down, the screen freezes multiple times a day (only solution is to reset it with the power button). When It restarts, the icons become HUGE. When it sleeps it will either not turn on (the keyboard will light up but screen won't turn on until you hard restart it with the power button again - all open tabs and apps are closed) or it will reopen and everything is closed. I bought this on May 8th. It's only June 13th. I wanted to give Dell a try after years with Macbooks but this was a complete waste of my money and sanity.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop I have ever purchased. Quality is really nice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Fragile

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Breaks easily, charger is fragile, battery problems

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Fingerprint not working

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fingerprint features stop working after 4 months, call Dell and is a night mare, Cat access to it because won’t take any passwords

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BIOS update crashed, new motherboard by Geek Squad, just to have another BIOS issue. All within the first year of having it. Unsure if just unlucky, but don’t think I’ll buy Dell again.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to get a replacement end of Jan after I purchased in Dec 2024. Also had to have Geek Squad to do a hard reset.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Dell Inspiron 14

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slows down after short while but also has a impairment to corner screen for no apparent reason

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dell laptop review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Dell laptop for over 5 years and thought this would be a good fit compared to the one I previously had. However, the mouse didn’t pick up my fingers touch to move, would overheat with only one tab opened, and the worse part was that it didn’t connect to the wifi at all. Unfortunately I had to return it.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Valued Customer,

      We greatly appreciate your feedback and express our gratitude for taking the time to provide a review for your Dell Inspiron 14 2-in-1 Touch Laptop. We are sorry to hear that you were not completely satisfied with your product and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.

      We really hope that you would give Dell an opportunity when making your next purchase, even if this specific product was not an ideal fit for you.

      If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 2 out of 5 stars

    Unreliable performance

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would only recommend for like high school-level work. Low on RAM which makes it unreliable and slow when you have many apps of windows open. Had constant performance issues.

    No, I would not recommend this to a friend