Customer Ratings & Reviews

This laptop is great for recreational use of internet and office. I love the speed and clarity on screen.

The outside of the laptop was dirty; the screen was dirty; while configuring it, it crashed a couple of times. I tried to perform a factory reset, and it wouldn't... There was no charger included; in summary, I had to return it, since it did not even work properly. Best buy says Open box items are "Geek Squad Verified. Works and looks like new. Restored to factory settings. Includes all original parts, packaging and accessories (or suitable replacement)." This time at least.... the item missed the mark terribly.

Fast accurate. Printer and Internet good. Touchscreen is awesome.

I love everything about this laptop except for the inability to connect with an Ethernet supply.

Sales representative Kevin was helpful with recommendations and comparisons for the laptop I purchased. The geek squad assisted me in transferring materials from my old laptop to my new laptop

This device was a gift for my daughter that she picked out without hesitation when she saw the overall functionality and awesome sale price. Excellent device!

Enjoying my laptop. Battery life not so impressive though.

Great value price I bought recently i love best buy

Good computer with large memory. Better than the older version.

This laptop is amazing. I bought it for my sister and she loved it.

I ordered the computer online which was an easy process. The pickup at the store was efficient and the individual that assisted me was helpful.

Very good product, if you don’t mind small battery capacity.

I am very satisfied with this product and Best Buy's service.

I received this computer in a severely damaged box. When I attempted to exchange the computer, Best Buy would not honor the sales price on the exchange. They required a return and purchase at full price for the exchange. Absolutely terrible service! I decided to keep the computer since it was functioning. A few weeks later they placed it on sale again! Unbelievable! Even though the computer was slightly dented from the damaged box, luckily, it is still working fine after a month of use. In summary, computer is Good, Best Buy service is Terribly Corrupt!!

Finally upgraded from an old Samsung laptop and it was well worth it. Price was great as well.

Good price good value for my work laptop computer.

good product. Fast systme. soft key board. Image is clear

This new Dell laptop is a million times better than my last laptop. I love all the technological updates and that it's even touch screen. I do miss my side keys with numbers, but it is so much better overall.

It is an amazing device. Very flexible. Look good.

like the dell laptop the only deal breaker is the battery, does not stay that long as expected but in general i love it.