Customer Ratings & Reviews

Excellent laptop works well good speed Definitely worth the money

I bought this as an open box, two days later i took it back in, I wished i had just got my money back, I took another one dame thing stopped working on 02-8-2025 i bought this on 08-5-2024. here I'm told it under warranty IT Is not... to fix the no good piece of junk i gave B B another $179.00 for Your membership details. Membership Plan: Yearly Membership Member Number Enrollment Date 2/9/2025 Renewal $179.99 per year To ensure your benefits are always active, your membership will automatically renew each year.* just get it fix, total for this piece of junk $578.99 so far. This will be the last time i buy off Best Buy rip your ask off. Best buy gets you on an half ask warranty. buy from someone who stands behind the stuff they sale, i can see this lap-top will not last me for a year. the dame battery gets HOT,shuts down, i had to put shelf tabs to raise it up so it would not burn into my desk. this has big hidden faults.

This is a great machine for my daughter's schoolwork, with a nice side of gaming as well. The touchpad is a little wonky, but we use a wireless mouse with it and it works well.

I love my new computer! My old one crashed so I went online to Best Buy and found my Dell...it was delivered in one day! I'm delighted!

Didn't realize it was a Windows S or wouldn't have bought it

Works great. I needed one for minimal work from home and this is perfect. Didn't need anything special or crazy extra perks so this is working great for me.

The notebook is good! Excellent value for money. But it is not recommended for heavy work, daily use.

It does not work does not accept my password and got stuck in an infinite Loop and NOW I hope I can use warranty to get the exact same model since I bought it at discounted price if Not I just have a Brick of a Computer that does not work for a Software Windows 11 Problem.

Just what I needed ! Great Deal! So far. Thank you.

I love DELL laptop I have been using for more than 5 years and no problem at all

My purchase was quick and easy. I did it online and the laptop was mailed to my house. Love my laptop.

Great purchase for the money and daily use. Thank you!

the computer works, like how ive wanted it to work.

Product AMAZING! Thanks Best Buy! Order process was quick and easy.

I like the computer, however not a big fan of there being no keyboard lighting

Great computer and a GREAT PRICE at Best Buy!!!!!!!

Good mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmornoh

................................................EXCELLENT!!!

Nice one for good use and good quality of materials

I have been a loyal customer of this brand since 2005 when i purchased my first computer for college. Fasforward to dosens of laptops, desktops, TV’s etc. i purchased a laptop and webcam on friday and received an email to pick up in location it was ready. On the receipts a service is offered from and center to “change pickup location 1 hour available for pickup” unless you want to be double charged for the items you already paid for and have yet to pick up from any location dont do it! I called customer service they were unclear misinformed and not helpful i called and spone to 3 people two separate times and a supervisor. All seemed to be focused on the credit card not being approved and declined when in reality it was paid for and approved or i wouldnt have received a email explaining the items were available for pickup. Instead of simply doing an exchange of the product from one store into the new pickup store to modify inventory they want to charge you for the items a second time and then make you wait 7-10 business days to receive a credit back. I have worked in corporare retail for nearly 20 years and ran entire districts for many large brands. This is avoidable terrible customer service and completely obsurd considering this service was being offered as a convenience to customers on the digitsl receipt. There are hundreds of options to purchase electronics in 2024 and competitive prices. I have lost my loyalty to bestbuy im taking my business elsewhere and you all should thing twice as well. This is shameful for a brand who has refeived so much praise for its custoemr service and business agility in recent years. Unbelievably disheartened Bestbuy