Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1202 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the responsive touchscreen, smooth performance, and ease of use as significant advantages. Many appreciate its affordability and lightweight design, making it suitable for portability. However, some users experienced challenges with the pre-installed operating system mode and the lack of a USB-C port. A few also noted that the laptop can get warm during use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,202 reviews
  • Rated 1 out of 5 stars

    No warranty support

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst purchase in my recent history. Dell denied warranty due to “Buying from Best Buy” their words as warranty starts from the day they buy it. Manufacturer date was 3/21/24 and bought on 5/17/24. The battery won’t hold a charge which is a common issue on this model. Outside of the lack of warranty they also said they would deny it due to damage internally on the battery connector to motherboard. Proved them wrong on it and now it’s due to damaged usb port ( have never used the usb port) then say it’s the usb on the other side which again has never been used. They do not stand behind their product and fabricate excuses but can’t prove anything is damaged. The establishment they had me take it to also reported no damaged and denied claiming there was. I was in the place and by the associate on speaker phone who reported no damage. Dell had the nerve to call me after that convo and tell me the establishment reports there is damage. Dell continues to try to fabricate lies to deny a simple battery replacement. Do you think they will stand behind their product after you buy it? Think hard before buying anything from Dell. Outside of the lack of support for a known defect the performance was worse than another laptop I have that’s over 10 years old. Pure junk

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good deal for a solid laptop, only downside is the keyboard isn’t lit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    R

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying learning on my new laptop...I'm technically and this makes me feel comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really had an easy time ordering this and it was even easier to pick up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no issue’s with this product And would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Dell it's everything I needed it for. I absolutely love the smooth feel of the keyboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my sons school projects and research and absolutely loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for the price. Very Impressed with the product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Efficiency

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is good and efficient to use. Good for price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is a nice computer. quite easy to use. good pay

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No problem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with laptop. No problems with it. Recommended fro general applications

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Inspiron 15

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for day to day tasks, can not comment on gaming, was on a great sale as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second time buying laptop for my nieces for school work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Inspirion Touch Screen Laptop

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick startup and fast response time for all apps and programs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great laptop and my daughter loves it. She uses it for school and Roblox.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sevice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales and service was great. Would like to say thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love windows 11 never lets me down!! Absolutely love

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 2 out of 5 stars

    needs more RAM slow

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really slow, needs more RAMS only has 8 and gets stuck alot

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop Help

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little laptop and the service was definitely amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is very good. Keyboard has the side number that helps. Material quality is very good.

    I would recommend this to a friend