Customer Ratings & Reviews
- Model:
- i3520-5124BLK-PUS
- SKU:
- 6573731
Rating by feature
- Battery Life
Rating 4.5 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention the responsive touchscreen, smooth performance, and ease of use as significant advantages. Many appreciate its affordability and lightweight design, making it suitable for portability. However, some users experienced challenges with the pre-installed operating system mode and the lack of a USB-C port. A few also noted that the laptop can get warm during use.
This summary was generated by AI based on customer reviews.
Open Box - NEVER AGAIN
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered an Open Box (Excellent) and it arrived with no charger. Only option was to go into a store for a refund - which I wanted to avoid - hence ordering online. When I went into the store they offered a refund and told me I could purchase ANOTHER Open Box (Excellent) for 100 bucks more. Make it make sense!!! Urgh!
No, I would not recommend this to a friendslow and not practical for what i meed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good computer for windows but lacks processing power for what i felt was simple editing task. windows is not compatible with go pro quik software and all other software i dowloaded was very slow and worse than doing on my hone making this laptop useless to me
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello bigweeY28,
Thank you for taking the time to us your review. We sincerely apologize for the trouble you have encountered with your Dell Inspiron 15 Touch Screen Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
We always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:
1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.
You can read the full steps associated with each of these recommendations here: https://dell.to/3n29QjE.
If you are still experiencing issues, we will need more information to help you resolve these problems to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
Simple basic worthless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box it would not download biggish games. In fact it would not download anything. Took it back and Best Buy agent informed me that it was not good enough of a computer to do downloading. What are they good for? Why wouldn’t this information be available before purchase? I was told I had to buy a computer that costs more than $500.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you for taking the time to leave us your review. We are sorry to hear that you are not completely satisfied with your Dell Inspiron 15 Touch Screen Laptop. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
With a little more information from you, we would like to help you resolve any issues you may be facing to your satisfaction. Please do not hesitate to get in touch with Dell using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Bad quality
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used 4 months and have issues , the screen went blue
No, I would not recommend this to a friendPower horse
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant play games but good for buisness purposes and getting work done
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello MichaelJ,
We thank you for taking the time to leave us a review. We value your feedback and are always looking for ways to improve our products and services. We are sorry to hear that you experienced issues while playing games on your Dell Inspiron 15 Touch Screen Laptop computer and that it didn't meet your expectations.
This is certainly not the experience we like to hear from our valued customers. We will share your review with our quality team so improvements can be made in the future. With a little more information from you, we would like to help you resolve any issues you may be facing.
Please take a moment to contact the Dell Support Team at the information provided below at your earliest convenience so we can help you to resolve these issues to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
needs more RAM slow
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its really slow, needs more RAMS only has 8 and gets stuck alot
No, I would not recommend this to a friendIt’s ok not great.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an older model. It doesn’t support remote server access.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello PhyllisH,
Thank you for taking the time to leave us your review. We are sorry to hear that you are not 100% satisfied with your Dell Inspiron 15 Touch Screen Laptop. We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
Feedback like yours helps us improve our current and future products.
If you still need assistance or come across any other issues or concerns, please call, or chat with a Dell Support Representative at your earliest convenience.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
Dell Inspiron 15
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to replace previous dell. Adequate for my needs.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Timahoe,
Thank you for taking the time to leave us your review. We would like to thank you for purchasing your Dell Inspiron 15 Touch Screen Laptop and we hope this product will serve you well. We always strive to get better and reviews like yours help us develop products our customers love.
If you are experiencing issues or have any concerns or questions, Please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
so so
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.been brad new it freeze like two time. Shouldn’t happen.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ChristianA,
Thank you for taking the time to leave a review and for your feedback. We are sorry to hear that you are experiencing freezing issues with your Dell Inspiron 15 Touch Screen Laptop. This is certainly not the experience we like to hear from our customers.
It's important for us to hear about inconsistencies in our products for consideration of future development.
Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please take a moment to call or chat to speak with Dell at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Fine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fineeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you for taking the time to leave us your review. We appreciate your kind words and are happy to know you're satisfied with your Dell Inspiron 15 Touch Screen Laptop. The contents of your review will be used to help improve now and future Dell products.
If you come across any questions, issues, or concerns, please call, or chat with a Dell Support Representative at your earliest convenience: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
unable to download what you want
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned it as i was unable to download google chrome, as well as other programs that i wanted to use. kept getting an error message when trying to switch to "S mode". apparently a lot of newer laptops are like this and i'm not a fan.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ayogio,
Thank you for taking the time to leave us your review. We regret to hear that the operating system issues you are having with your Dell Inspiron 15 Touch Screen Laptop have left you less than completely satisfied with this laptop, leading to your return. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
Windows 10/11 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode.
If you are experiencing any issues or have any concerns or questions, we would be happy to assist you in resolving the difficulties you are experiencing to your satisfaction. Please do not hesitate to contact Dell using the details below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Okay but not great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not that smart decision to buy that actually it’s really big and heavy and it’s hard to carry every where for me it’s 50/50.
No, I would not recommend this to a friendcomputer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works ok, but not great. turned out to be a pain in the butt to set up, even for your techs. Several trip with it to the store.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you for taking the time to leave a review of your Dell Inspiron 15 Touch Screen Laptop. We are sorry to hear that you are not completely satisfied with your laptop as you were facing difficulty in setting it up. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will share it with our quality team for improvements on current and future products.
Below I have provided a few links to help you with information about your new laptop:
Inspiron 15 3520 Service Manual : https://url.dell.com/fce69e
Inspiron 15 3520 Setup and Specifications : https://url.dell.com/7c39b6
If you are experiencing any issues or have any concerns or questions, please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Faulty product and not able to return.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and within a week it stopped working. It froze right up- nothing worked to unfreeze it. Then the entire PC got so HOT it almost burned me. Unable to return to Best Buy as went over their 30 day return policy. They suggested contacting Dell directly which is NEXT to impossible I will NEVER shop Best Buy or Dell again.
No, I would not recommend this to a friendNever again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had so many issues with my order. I received an email saying my package was picked up and I never picked it up. I lived 3 hours away. I called and called and always got the contact center and they were no help. I had to go down there and threaten to call the police and then my order was magically found. And due to this whole ordeal I will no longer be making any purchases here through Best Buy. My item is amazing but the customer service part was horrible.
I would recommend this to a friendDon't buy open box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an excellent open box and a notebook came with the previous username and password to log in and I can't use it. It also has signs of use. The geek squad did not do their job, they gave me a notebook without checking it and setting it up from the factory. I do not recommend buying an excellent open box, it is a scam. Best buy did not give me a solution, it is the last time I shop with them.
No, I would not recommend this to a friend- Cons mentioned:Operating system
Windows 11S
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish Dell and Best Buy articulated in boulder language that Windows 11 S doesn't allow non Microsoft apps to be downloaded.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello GaryT,
Thank you for taking the time to leave us your review. We are sorry to hear that you are not completely satisfied with your Dell Inspiron 15 Touch Screen Laptop due to the issues you are experiencing with the limitations of the laptop’s operating system. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
Windows 10/11 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10/11 in S mode.
Below I have provided a few steps to help you :
1. On your PC running Windows 10/11 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10/11 Home or Switch to Windows 10/11 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside the Microsoft Store.
If you continue to have problems after troubleshooting your laptop following the procedures outlined above, we would be happy to assist you in resolving the difficulties you are experiencing to your satisfaction. Please do not hesitate to contact Dell using the details below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Don’t worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is not worth it because it is expensive but its built quality is not good and I get a better laptop in this price
No, I would not recommend this to a friendGarbage
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If i could give this laptop 0 stars I would. Bought for my wife to take on line classes. Anyways didn’t even use the laptop the first month since classes did not start. Now its time for the classes to begin and the thing will not charge. Avoid this laptop. Do yourself a favor and go with any other brand.
No, I would not recommend this to a friendWorst experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience to buy online from bestbuy. I ordered two laptops and they wasted my three weeks and in the end cancelled my orders one by one. Very unpleasant, unethical, unprofessional period.
No, I would not recommend this to a friend