Customer Ratings & Reviews

SujithMony,

Thanks for your review. We're sorry that your laptop is making too much noise for you. Most times customers can reduce the noise in their computers by updating their BIOS:

An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

Best,
Bryan
1-800-624-9896

JNEEL,

Thanks for your review. If your computer continues to freeze on you we'd recommend trying the following steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

If you'd like to see if there are any adjustments that you can make to your display, you can read this article for some tips: https://dell.to/2CLF6yC.

Best,
Bryan
1-800-624-9896

Bean,

Thanks for your review and we're sorry to hear that you keyboard has taken some getting used to. We'd recommend re-calibrating your touchpad in order to decrease the sensitivity:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

We hope this helps your keyboard and touchpad perform better for you.

Best,
Bryan
1-800-624-9896

Software,

We're sorry that this laptop did not meet your needs. In the future we'd recommend this article to troubleshoot poor resolution settings: https://dell.to/2CLF6yC.

We hope that you will consider Dell again in the future.

Best,
Bryan
1-800-624-9896

Hello Mouni,

Thank you for your feedback and review. We are sorry to hear that you're still having issues with your battery life. We would love to help right away! Below are steps that can assist with maximizing and troubleshooting any possible issues with your battery.

1. Press the Windows key + R on the keyboard.
2. In the Run dialog box, type Control and press the Enter key on the keyboard.
3. On the top-right corner, in the Search box of Control Panel, type Troubleshooter and then click Troubleshooting.
4. Under System and Security item, click Power.

If you still have issues with your battery life this link can be used to help with power: http://dell.to/34UUp6t.

Best regards,
Wendy C.

If the issue persists, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello jcml,

There are a number of ways to help improve the performance of your computer if it is running slower than you expected it to. We'd recommend the following steps to help improve your computer's overall performance and speed:

1. Restart your computer regularly.
2. Run the automated tools provided in the SupportAssist Tool.
3. Run a complete hardware diagnostic test.
4. Scan your computer for malware.
5. Restore your Dell computer using Windows System Restore.
6. Reinstall Microsoft Windows.

With the latest firmware installed, you should expect the most stable up-to-date experience. If the issues persists, you are more than welcome to contact Dell support for further assistance.

Best Regards,
Anthony P.

ROBIN,

Thanks for your review. We're sorry to hear about your screen's quality. We'd recommend checking some of the troubleshooting tips in this article to see if they help improve your screen's quality: https://dell.to/2CLF6yC.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your review. We are sorry to hear you are experiencing issues with Microsoft. Below I have provided a link that goes over activation, installation and additional support you may need.

Microsoft: https://dell.to/34zkBlX

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy

Hello venomdiealot,

Thank you for your feedback and review. We really do appreciate it and will use it to help improve our current and future products. If you come across any further questions, issues, or concerns, please visit the Support Page of your product.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi IamLT,

Thank you for taking the time to leave us your review. We apologize for the issues you are having with your Dell Inspiron 15 3593 laptop because it won’t reboot.
I have provided a link to help resolve this issue. On that page, you can choose between, no power, no post, no boot, or no video. Once you choose you can find the options to help troubleshoot and resolve that issue. We would also suggest making sure all your drivers and downloads are up to date on your PC. I have also given you a link below to the Drivers and Downloads page for your computer.

Resolve No Power, No POST, No Boot or No Video issues with your Dell Computer: https://dell.to/3oyp6Z3

Drivers and Downloads page: https://dell.to/3CbMZxe

After utilizing the troubleshooting options provided, if the problem is not resolved, please contact our support team for further guidance here: 1-800-624-9896.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896