Customer Ratings & Reviews

Does what it's supposed to & just the right size .

This laptop is on fair. Battery life is very short I admit I was told about this short coming at time of purchase, but was still surprised. I’d say it’s ok, but would probably not purchase it again. That said I was used to Business computer so perhaps I’m being over critical.

Very happy with this purchase. Salesperson was helpful

Have had nothing but problems with this computer. Best Buy sold me a defective computer. That's all there is to it. Won't buy anything from Best Buy again and I do mean anything. Not that these review will get a response. Best Buy does not care about any comments.

Nothing but problems with this laptop. I suppose the old addage "You get what you pay for" might be appropriate for this purchase. Support is horrible. I've made three seperate phone appointments with Dell tech support and they have failed to contact me. They lie about the reasons for not contacting me and Dell doesn't seem to have a contact number for me to speak to someone who might be able to actually assist me. Best Buy still holds the ownership of my computer. Contacting Best Buy for assistence is as difficult as contacting Dell. My honest advice is to not purchase a computer from either Dell or Best Buy.

I thought it was a 2 in 1 but it doesn’t convert and there’s no backlight for the keyboard which is unfortunate.

The laptop will not turn on. I have had it plugged in for 24 hours and it will not power up.

Monitor is dull..I know we usually get what we pay for.

Today will be the 2nd time in 2 weeks that I'm taking it to Geek Squad to have them check it. Won't come on. Very frustrating!

Don’t buy it !!!! Shuts down and will not restart till ????? Feels flimsy, and make excessive noise wile operating

I bought this computer for my wife and so far am not enthused with it. The csa pointed her towards this computer and it doesn't even have backlit keys. I have had it approx. 45 days and it is going into the shop because it will not power up. It is not showing that the computer is getting any power. Even though when I picked it up the computer was warm to the touch. I even tried another power cord and no better. We have had Dell computers before and they always worked just fine and were very reliable. Not so much anymore, at least with this one.

After 30 days from delivery, the Dell went Black Screen this morning just sitting there. Just try getting Best Buy on the phone to get advice on your next steps - you'll have to go through a silly menu before being on hold listening to all their great perks of being a member, but you'll grow weary of waiting long before there is a human answering. I then went online to the Dell site, and filled out the paperwork for them to send a box to return to them for service. Hoping for 'The Best' and that the hard drive still holds all my files and programs! But it won't come from Best Buy.

Delivery person left package by the road beside mailbox in the heat instead of doing what all other drivers do and bringing it to the front door.

Constantly going into CPU failure mode. Fans keep running and unit gets HOT.

I don't know if it's the product or the company, but this specific computer is the worst computer I've ever used. I can't even go into how much time and energy I've spent on it malfunctioning. This computer has to go back from where it came! It's got me so frustrating and stressed out that I don't even want to go into detail about what I was doing. I highly recommend not to get this computer.

Sorry can not review the item until school starts in mid August

There is a problem with the battery. When charging it overheats and you have to unplug it and cool the laptop for at least 8 hours before you can even boot it up and then it says the charge is less than 1%. It happened multiple times in a 3 week period and then I got an error message that the bios were messed up. I couldn't even boot up the computer at that point. Needless to say I returned it immediately.

This laptop is terrible. Returned the 1st one because the screen would not turn on after 2 weeks. Received the same laptop and it has now been 29 days, and I will be returning it again for the exact same reason. The screen just stops working. I will be asking for my money back this time.

The pad sucks and dien not work well i had to buy a mouse

Screen went black computer was on but no screen. Was told to reach out to the manufacturer when i contacted Best Buy. Only had for about three weeks nothing happend to it wasn’t dropped so I spend almost a thousand dollars and get no help when it breaks less than a month in