Customer Ratings & Reviews

After 30 days from delivery, the Dell went Black Screen this morning just sitting there. Just try getting Best Buy on the phone to get advice on your next steps - you'll have to go through a silly menu before being on hold listening to all their great perks of being a member, but you'll grow weary of waiting long before there is a human answering. I then went online to the Dell site, and filled out the paperwork for them to send a box to return to them for service. Hoping for 'The Best' and that the hard drive still holds all my files and programs! But it won't come from Best Buy.

Delivery person left package by the road beside mailbox in the heat instead of doing what all other drivers do and bringing it to the front door.

Constantly going into CPU failure mode. Fans keep running and unit gets HOT.

I don't know if it's the product or the company, but this specific computer is the worst computer I've ever used. I can't even go into how much time and energy I've spent on it malfunctioning. This computer has to go back from where it came! It's got me so frustrating and stressed out that I don't even want to go into detail about what I was doing. I highly recommend not to get this computer.

Sorry can not review the item until school starts in mid August

There is a problem with the battery. When charging it overheats and you have to unplug it and cool the laptop for at least 8 hours before you can even boot it up and then it says the charge is less than 1%. It happened multiple times in a 3 week period and then I got an error message that the bios were messed up. I couldn't even boot up the computer at that point. Needless to say I returned it immediately.

This laptop is terrible. Returned the 1st one because the screen would not turn on after 2 weeks. Received the same laptop and it has now been 29 days, and I will be returning it again for the exact same reason. The screen just stops working. I will be asking for my money back this time.

The pad sucks and dien not work well i had to buy a mouse

Bestbuy is good Dell is not i didnt purchase a warranty because i take caee of my electronics. Two days after the screen starts glitching out is there anything Best buy can do for me Please im in school and Need my Computer!

Screen went black computer was on but no screen. Was told to reach out to the manufacturer when i contacted Best Buy. Only had for about three weeks nothing happend to it wasn’t dropped so I spend almost a thousand dollars and get no help when it breaks less than a month in

Well, aside from... it being broken... my transfer to the new PC being a disaster... your online support people being dishonest... and your store manager saying "There's nothing I can do, and corporate doesn't allow me to communicate with them." ... it wasn't bad.

The computer was fine, but unfortunately, they sent it with a different charger, and due to the lack of support, I had to buy an aftermarket charger. A disappointing experience, especially considering it's a company like Best Buy.

The computer was purchased on the 1st of May on the 4 th I used it and it was not working correctly, the Keys were not registering. I returned it to the store I purchased it from for an exchange (NO CASH REFUND WAS ISSUED) at the Chesapeake square location they reserved one at the Greenbrier location for pickup as it was an exchange. The Greenbrier location stated that I would have to pay full price once again and then request a return for the initial payment and refused to give me the computer that was held and already paid for. In called customer service and was advised to cancel that and go back to the Chesapeake Sq store and request they order the computer. It is now the 13th of May I am waiting on the computer and no money was returned no computer has been received. This has been a frustrating and disappointing purchase.

I have to reboot it every time I try to use it if I don’t turn it off after I use it rather than letting it go to sleep. I feel like my grandma just trying to wake it up from sleeping

Battery wasn't too good but I was able to exchange with something else

Terrible experience! Keyboard continually locks up, the fan to cool the battery is loud, it was slow by computer standards, along with other issues. Dell was once reliable but no longer.

third day and it did a crash reset and would not let me reconnect to the internet. but it was perfect for three days. compliments to the next day delivery roadie.

Dell should be better quality but Microsoft is constant on screen you need to buy this over and over and if you try to use any app Microsoft starts again over and over

And trying to get help is frustrating. On hold 3 tries for Geek Squad and never got off hold.

I bought it and it died 2 months. I was warned about dell products, live and learn. Never again.