Customer Ratings & Reviews

Good service so far. Will buy at Best Buy again. Nice store

The Dell Laptop is good and I do recommend other people to get it.

I wanted to like this computer, but the keyboard was too flimsy. It bounces when you type on it. Otherwise, the features are decent for the price.

I is a great computer for the money! The ssd drive size sold me!

Great price, quick shipping. What more could you ask for?

Great buy, meets our need. Delivered in very nice package.

Laptop was on clearance and does just what we need for computing power.

very good, excellent quality, highly recommended...

its good 4 what i use it 4 thats all i got too say

Does what it's supposed to & just the right size .

This laptop is on fair. Battery life is very short I admit I was told about this short coming at time of purchase, but was still surprised. I’d say it’s ok, but would probably not purchase it again. That said I was used to Business computer so perhaps I’m being over critical.

Battery Life is only 3 hours; graphic card is questionable; but worse I wanted to buy maintenance warranty but. It is not a BEST BUY stock item so they want nothing to do with it. It was not shipped from DELL so DELL wants nothing to do with it. Whoever shipped it had no documents or contact info included. Buyer beware, if there is a problem YOU are on your OWN.

Do not buy a computer from Dell! Their service is absolutely horrible. I purchased this computer in October and 2 months later I get an error message stating the hard drive needs replacing. After scanning the QR code on the screen I get an option to have the hard drive sent to me. I have to install it. The email from Dell states they want the defective drive back, but be sure to erase any personal information. How do I do that exactly? The drive is dead and I can't boot the computer. They refused to send the new drive unless I agreed to send them the old drive back. They'll get their drive back. Good luck stealing my information from it though! I will never buy another Dell product again. Dell USED to make a good computer but now they make junk! I should have stuck with HP! My 8 year old HP still works, but can't be updated to Windows 11 and Microsoft won't provide security updates. STAY AWAY FROM DELL!

Very happy with this purchase. Salesperson was helpful

Great for basic browsing, streaming and writing. Automations, coding, dev work and multitasking is not an option

Use to a more expensive laptop but this one did the job

Fast laptop but the charging port is horrible. Already went bad 3 months in.

Laptop is fine but I wasn’t give the free Norton 360 that was part of the promotion. Contacting customer service was useless.

Have not used yet, Not happy with Windows Home S Mode

I received a defective laptop that I planned on using for my remote job. Not only was that inconvenient, but I only had a short amount of time to return it. I contacted the seller letting them know about the defect and they agreed that it was defective. I reiterated that I can’t be without a laptop because my job requires a laptop and even asked to speak to a supervisor about the issue, but the associate rejected my ask. I’m not happy amount how this situation was handled at all. I shouldn’t be faulted for paying over $600 for a laptop that’s defective.