Customer Ratings & Reviews

Absolutely no longevity, I’ve barely had it six months and it’s already unbearably slow. Really haven’t used it for anything besides school and video editing.

Bestbuy is good Dell is not i didnt purchase a warranty because i take caee of my electronics. Two days after the screen starts glitching out is there anything Best buy can do for me Please im in school and Need my Computer!

This laptop is terrible. Returned the 1st one because the screen would not turn on after 2 weeks. Received the same laptop and it has now been 29 days, and I will be returning it again for the exact same reason. The screen just stops working. I will be asking for my money back this time.

The computer was fine, but unfortunately, they sent it with a different charger, and due to the lack of support, I had to buy an aftermarket charger. A disappointing experience, especially considering it's a company like Best Buy.

Dell should be better quality but Microsoft is constant on screen you need to buy this over and over and if you try to use any app Microsoft starts again over and over

And trying to get help is frustrating. On hold 3 tries for Geek Squad and never got off hold.

I have to reboot it every time I try to use it if I don’t turn it off after I use it rather than letting it go to sleep. I feel like my grandma just trying to wake it up from sleeping

Constantly going into CPU failure mode. Fans keep running and unit gets HOT.

Terrible experience! Keyboard continually locks up, the fan to cool the battery is loud, it was slow by computer standards, along with other issues. Dell was once reliable but no longer.

I bought it and it died 2 months. I was warned about dell products, live and learn. Never again.

Packed up in a month. The laptop stopped charging.

Slow, poor quality. Material is cheap. Not happy with the item. Wish I can return

It was poor because I Couldn’t install it without Internet Windows account. I ended up returning the product.

Poor customer services after wrong product was swnt.

third day and it did a crash reset and would not let me reconnect to the internet. but it was perfect for three days. compliments to the next day delivery roadie.

Cust service sucks, some person in South Americas. Can't even call the store. Never buy from you again.

Returned it - too bulky to take around places for me

Very pleased with this laptop - super fast, love the AI button and touch screen! Purchased it on sale too!

Overall, this product is exactly what I was looking for. I was tempted to go somewhere else or purchase it online through Amazon or even Tiktok but I knew that BestBuy was the best option because not only would they have the best prices, but their awesome team, warranty, and membership privileges are really hard to beat. I try to buy all my electronics through them!

The laptop is incredible for the deal, when I got it, it was $250 off. This is better than those other useless, garbage, and trashy Intel units. AMD is a million times more superior. AMD Radeon generally outperforms its competition for Windows 11: Intel Iris Xe Graphics. 60Hz refresh rate is good enough to handle many demanding or high-fps games. With 16GB of RAM, you can safely multitask with peace of mind, as updates will likely not affect it. And 1TB of storage is TOO GOOD for a laptop, you can safely carry large documents, assets, and archives with no problems whatsoever. Tips for geeks: Dual-boot Windows 11 IoT LTSC Enterprise Subscription with Rufus (url: rufus.ie) and a copy of the ISO (url: massgraves.dev). Contains the latest perks and features, without the bloatware. This ensures your PC will run as expected.