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Customer Ratings & Reviews

$499.99
Save $29.01
The comparable value is $529.00

Customer reviews

Rating 4.6 out of 5 stars with 546 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 546 reviews
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs, ordering and delivery was fast and easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was fantastic, took time with me and made purchase go very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound product, sturdy and a good value for the price st bestbuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for daily users.excellent while using this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and a good price. Would recommended .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence product, I am ready to success in my work with this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SanDisk flash drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Happy with sanDisk drive for storing data .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services. Great customer care and great product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loud fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's decent overall but probably returning simply do to the loud fan. It is ridiculous how often it kicks on.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Reliable laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good laptop to own. Quality was good, and it was on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for my use. Enjoying it! Really is a Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DELL

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All good. Smooth easy process. Had what i needed

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer overheated on day one. The backspace key jammed and the cursor didn't work properly. I was very disappointed because I really liked my first Dell.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop runs great, just the screen is very easy to broke even laptop close and one small thing drops on it, screen broken.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell product is fine. Microsoft 365 is confusing. I had the 365 on previous Dell

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good PC, randomly shuts off and restarts. Other then that it's decent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup! This is exactly what i was looking for.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Item not delivered to Address but Refund Denied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately after receiving the delivery notification, I contacted Best Buy Customer Care. The representative acknowledged it was a backend error and assured me that I would receive a refund. When I asked about the item being delivered to the wrong address, I was told FedEx would handle it, so I did not take any further steps at that time. Now, after more than a week, I’ve been informed that my refund request has been denied. This feels unfair and inconsistent, as I acted promptly based on your team’s instructions and had no control over the incorrect delivery caused by an internal error.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible product and terrible customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will never purchase a Dell again, and a terrible experience from both companies. The computer completely malfunctioned after about five weeks. There was no menu bar accessible anymore. Called Dell, and they did nothing. Went into Best Buy, and they suggested we buy a geek squad membership and just reform out the whole thing. The Best Buy geek squad rep also said that this computer is basically built with cheap parts and it’s kind of expected to break down like this. Brutal.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Oh dell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery only lasts about 30 minutes while using it. Other than that a good item for the price.

    I would recommend this to a friend