Customer Ratings & Reviews

This product did not meet my expectations, and I returned it. It did not always start up properly and within 2 days, I got a message saying the charger was not compatible with the device. The sound quality was also extremely poor and muffled sounding.

Not impressed with windows 11...and screen is small

None of the numbers keys work on it. Only work to enter PIN to log in.

I’m not sure the sales person knew what he was talking about especially when it comes to the credit card application

Very disappointing product. After installation, must restart every time to be able to login. Got little help when I called for assistance. Will likely return since i will not pay for a fix since i have had the computer only 3 weeks.

I bought this to do the basics with a laptop, browse the internet and chat app. That's all. I can't, the laptop freezes and shutdown everytime, I barely use it. Too late to return but don't make the same mistake I did. I even tried to simplify the layout to make windows run lighter on the memory, didn't work. Stay away from this unit. It will get you frustrated.

I purchased this laptop as a Deal of the Day. It was advertised as a new product however I received a open box product. I tried it anyway and found the keyboard very awkward because of the number pad, so I returned it.

I both this one as a gift I take it overseas. When i tried to turn on 10 min the pc doing sound and turn off i loose money im so far from the usa when i tried to contact the support no body answered so the 15 days done and i can't returned the pc i don't know what i should doing know

I do NOT recommend this laptop...Slow response and tends to freeze and/or lockup frequently...

the worst customer service I have ever experienced in my memory. the computer was useless from almost the start

The Wifi doesn't work. It seems to, but it cuts out several times a minute. I had to re-type this review because internet dropped while I was submitting. Every other device in the house continues to work; it's just this one. So it's not the wifi itself; it's the computer.

Battery life was not good. It would only last 2-3 hours before having to plug in the charger. I returned it.

I have had this computer a little over a month and it has a virus already.

when I opened and I go to review emails, another screen start to get in my business

Slow, battery life sucks no option not return trade in is not not fair deal to find out later 15 days to late to return

I bought this as a like new open box item. After doing all the updates I realized the drive was set up as 2 drives, one was locked, and both were bit locker encrypted. I took it back and they couldn't give me a replacement. Many hours wasted.

Mouse pad is not good. Came not working as well. Also said excellent used condition was scratched

The computer is great, the salesman however, told me if I got a Best Buy card I would get a $100 coupon that I could use to make a payment. That was wrong!!!! He was either a liar or stupid. I did not want a Best Buy card but he roped me in with a lie.

Stopped working within 14 days Store refused to correct issue The store manager gets a zero star in my book

You canceled my order dell computor never arrived when can I see my rebate on charge card and rewards that I used and gift card I used?