Customer Ratings & Reviews

Just sent it back to Dell for repairs. Enough said.

I have had 2 of these computers now. The exact same make. Within a few days of getting it, the camera on it always malfunctions. Geek squad has bent over backwards always trying to get these fixed, but it never works, no matter what they do. I am not sure if it is the computer and it is a junk camera or if it is Microsoft updates and it is messing with the cameras in these computers. In any case, I am going back to the store tomorrow this is my 6th time going to the store. I am asking for a full refund, and I hope to get it, or I am going to give up on Best Buy. In any case, stay away from pc's and Microsoft updates that screw with peripherals. I would suggest buying an Mac

It is too sensitive. It jumps around like crazy. I don't have to even touch the keys and it moves. Helpful hints keep popping up and I can't figure out how to stop that.

I bought this laptop about 2 weeks ago and it came with a defective battery, it takes a long time to charge and when it reaches 100% and I start using it with the battery, immediately begins to lower the percentage, even being in saving mode does not hold an hour of use, when in the specifications says it lasts up to 10 hours, I contacted the seller and only told me to contact DELL directly, call DELL as requested but only transferred me from one place to another and never made me the replacement. 3 people found this helpful

laptop started having issues after a few months. cannot connect to the Wi - Fi. Took to geek squad twice, had a technician come to the house, and still the same problem.

Computer was perfect for school but after a year the screen lifted. I did send it to Dell to get fixed but it ended up lifting again after a few months.

Horrible experience- shop anywhere else! Computer is "geek certified" but stopped working the second time I opened it. Wouldn't load past locked screen. The customer service was AWFUL--hours of my life lost. We were all completely kind and empathetic to each other but no one had any idea what was going on and I got transferred endlessly. Had another product in my order that did not work, as well--beware digital downloads of Microsoft Office...Best Buy won't send you the code to download your item and I'm still trying to get mine 2 months later! I will never, ever, ever shop here again.

Worked okay for a while but here we are two years later and the thing constantly crashes and the screen goes blank at certain angles…very frustrating!

Terrible computer with numerous unfixable glitches. Cursor randomly juts around when typing in internet search. Randomly refuses to turn on (seems like a must-feature to me), randomly switches to tablet mode despite that all my settings are "never switch to tablet mode). I type this review with an upside down screen after multiple geek squad attempts to resolve issue. It is VERY HEAVY and best used (when it elects to power up) as a desktop or doorstop. I have owned much more reliable laptops for half the price of this.

I got this computer 6 months ago, it was fine. Until the battery stopped charging. I sent gave it to Geek Squad to get fixed and they had to send it out to not only replace the battery but also the whole motherboard. It came back to the store 3 weeks later and it was still not working correctly. Luckily I had Geek Squad protection and they took care of it and let me exchange it for a new computer. I got an HP this time.

This product doesn’t deserve any stars. I returned this computer twice. The first time I exchanged it after having it for one day. It completely died and wouldn’t come on. The second computer was defective also. The battery would say 80% percent, but if I unplug the charger it would cut off. I couldn’t use it without the charger being attached. I returned it for a refund after only having it for one day.

Worked fine for about a month then it started not charging or staying charged for vary long. Out of return date because if i could i would just take it back and get something else.

The store did not have the item in stock. Gave a delivery date that did not happen was later. Set up the account incorrectly. Even after numerous requests and promises that it was corrected it is still wrong and making for problems. The Geek squad did not do their job which made more work for me and I still have to go back and have changes made that were to have been taken care of the first time. Very poor business. Received better service when I ordered directly from Dell in the past

I tad bit aggravated at the moment..I've only had my laptop 3 weeks and I already have to send it in for repairs..think it is the battery or even the hardware. Seriously???!!!

The AC Adapter was not with the laptop when received! There is no obvious phone number to call to request one. There are apparently three different AC Adapters available to purchase online, varying by wattage. However, there is no information with this “Geek Squad Certified” computer to indicate the appropriate one. Without immediate help I’ll be forced to return this purchase!

This middle of the line lap top from Dell is good looking and sleek. Ive been playing around with it for a couple days and it gets kinda warm sitting in my lap. It folds over to use as a tablet which is cool. It’s a large tablet when you do that. I found it hard to type emails that way because the edges of my hands where on the screen. Another thing, I set up my gmail account and can compose emails, but none of my inbox has showed up after two days. This is a software issue though not related to the Dell laptop. Syncing with my other PC was easy and the start up process is voice activated. Last thing the fingerprint sensor, horrible. I’ll have to reset it and try again.

Nothing special. First one i bought had all kinda of issues like buttons falling off, mic stopped working, and it was glitching bad.

I got this laptop for nursing school then covid hit. It had a camera built in and everything I needed. It's highly reccomend this laptop. The only downside was making sure to change setting for audio output. It would be good if it automatically changed. Other than that I liked the lightness, and the large screen.

...depending on your preferences. This is a decent laptop that gets the job done. The PHYSICAL look of the laptop is nice. It’s silver (I would have preferred black, but oh well), thin and pretty sleek. Also, why is the bottom bezel of the screen so BIG!? My goodness, it’s a bit distracting. Also, this is a convertible, so you can flip the screen all the way back and use it in tablet mode. SETUP was fine. Sometimes, I would try to use voice controls and when I would answer the setup question, it would not register or respond accordingly. I think it worked for me twice. There was a section of setup, where I had to figure out whether to allow it to do something or not (such as taking my usage info to improve such and such system); google helped me with this. Setup also allowed me to setup fingerprint scanning. It took me a while to figure out where the scanner was, I had to look on the little fold up paper that came with it, showing me key functions on the laptop; this is something that could have easily been shown at that portion of the setup. Anyway, the fingerprint scanner is the top, right blank square on the keyboard. Everything loaded up well after setup. It even loaded my desktop background from my previous laptop; this is probably because of my Microsoft login. By the way, I don’t want to have to login to my laptop; I want to just start it up and click to the desktop, but I couldn’t figure out how to do that. DISPLAY leaves much to be desired. The colors look nice, but they are a bit soft. The white is horrible. Anything white is more like a yellowish white (even for anything close to white). Also, I have brightness at 90% and it still is not bright. It’s dull. It looks like a permanent need for battery charging. The display drives me crazy! I hate it! I know it is only an Inspiron, but come on now, Dell. SOUND is… ummmmm… well…… hmph. I mean, it’s loud and has a nice overall sound, but I think this is at the expense of clarity, as the sound is a bit muffled. PERFORMANCE is cool. It is quick and average, which is not a bad thing. This is 2019. For the most part, laptops/pcs perform well. Honestly, it does what it’s supposed to do. You won’t be disappointed. KEYBOARD is nice overall. The backlighting is bright but it doesn’t help. When you turn it on, it makes it hard to see the keys on the keyboard. Weird, right? I know. So I opt to turn it off. The keyboard has a top row with the quick keys icons and ‘fn’ functions. However, those keys have been doing what they want, example: I push the F5 button (without holding down ‘fn’ and the backlight comes on; but then I can’t turn it off without holding ‘fn;’ but then it won’t let me turn it back on without holding ‘fn.’ Very odd. While writing this review, I pushed f5 by itself (to see if backlight would turn on) and it took me back. I had to start this review all over again! So, I don’t know what’s up with that. The keys feel nice when typing, and well, there’s a number pad. Yay. It seems to CHARGE fine. When you connect the charger, there is a small LED light that is white. When it finishes charging, the LED light goes out. One more biggie, the fan seems to come on a lot; and it’s loud! Very annoying. CONS: huge bottom bezel on the screen, voice control is inconsistent, fingerprint scanner is inconsistent, display sucks and leaves much to be desired, sound would be better if not muffled (but I can hear a decent quality in there), keyboard backlighting makes it hard to see keys. Of those cons, the bezel, display and sound matter to me; and the annoying fan running often. So minus 1.5 / 2 stars for those things that matter a lot to me. Let me be clear though, other than my cons, it works well. I don't think I would recommend it, because for that price I could probably get a laptop that does not have those same cons. That's just me. Peace.

it runs way slower than my 10 year old Dell laptop I was trying to replace. Certain websites won't download at all if ever and have to run the older laptop simultaneously (it hates Gmail and Google Chrome apparently). Takes too long to download things and don't see a progression window to show how much is left to download.