Customer Ratings & Reviews
- Model:
- i3505-A542BLK-PUS
- SKU:
- 11024702
Rating by feature
- Battery Life
Rating 4.4 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.5 out of 5 stars
to a friend
Issues out of the box.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues right out of the box. Kept shutting down on its own. After several attempts of trying to get it registered, I decided to return it. Ended up getting a iMac instead.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We are sorry to hear about your laptop crashing so soon. We understand how frustrating that can be. If needed in the future, we have provided steps below that can assist with system crashes.
1. On the laptop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
5. We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy.
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Not satisfied
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t had for a year and hardly use it and I had to take it in for a repair. Thank God it was still under warranty so I didn’t have to pay for anything. Have had problems with just simply logging on.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear BJoyce,
We appreciate you taking the time to leave us your valued feedback. We apologize for the issues you have had with your Inspiron 3505. This is certainly not what we like to hear from our loyal customers. We are happy to hear you did get the issues resolved, and we hope the system is working to your satisfaction and ours. Should you need technical support for your system in the future, I have provided a link to a support page.
Support Page Link: https://dell.to/321jiiE
Should you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
It is the worst laptop I have ever bought
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, I must say that the laptop was a disaster, the second day I bought it, it no longer worked, it started to freeze and in the end only the blue screen remained. I would NOT recommend it to anyone
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Esme,
We want to thank you for taking the time to leave us your valued feedback. We sincerely apologize for the trouble you have had with your Inspiron 3505. Below I have provided the steps to help resolve the blue screen issue. Along with a link to the full article which has more information if needed.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page.
You can read the full article here - http://dell.to/2u98Cct.
After utilizing the troubleshooting options provided above, if the problem persists, please reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Black screen after 5 days
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked for only 5 days until the screen went black. I had to returned it . I won't buy a Dell again. Few years ago I had another Dell and after a year and few months the same happen , the screen went black.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Nico,
Thank you for your review and input. We apologize for the issues you have come across when trying to turn on your laptop. If needed in the future, we have provided steps below that may help with fixing your black screen. The details include how to perform a hard reset along with expelling and lingering power.
1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.
Best,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Don't buy Dell
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went against my better judgment. Bought this dell and started having problems with it not wanting to turn on. Some mornings it takes 10 minutes to get it to start up.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and response. We apologize for your experience with your laptop not functioning properly. We would love to assist you as soon as possible. We have provided steps below that can assist with your startup issues if needed in the future.
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby. if the issue persists, we invite you to contact Dell Support at your earliest convenience at 1-800-264-9896.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Not worth the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as like a normal computer but not worth the money, can not run simple programs or even roblox very well.
No, I would not recommend this to a friendNever again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tomorrow will be one year. Today I can’t even use this. Issues with mouse and touch pad. ZERO support.
No, I would not recommend this to a friendComputer is useless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t control the volume and none of the top function keys work. No one knows why, I would like to return it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review. We are sorry to hear you are experiencing difficulties managing your volume control and using the top functions keys. We recommend you right click on your volume control within the taskbar and open volume mixer. This window will allow you to manually adjust the volume on a per app basis. To make sure that we can help with your function keys issues, below are steps that can be used to diagnose the direct issue with your keys.
1. Run diagnostics on your keyboard, and you have the option to run online or built-in diagnostics (you will need a known good keyboard that is attached to start the diagnostics).
-Online diagnostics.
2. Browse to the Online Keyboard Diagnostics page.
-The test will start automatically.
3. You may be prompted to install or update the SupportAssist program, if so, follow the prompts.
4. The keyboard test is an interactive test, and you must press every key to test your keyboard thoroughly.
5. Make sure to perform the test on the keyboard that is having the issue.
6. This link can be used to begin the diagnostic test: http://dell.to/3faPBha.
If your issue with controlling the volume and function keys persist, you can contact Dell directly with the information below via Chat or Call.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Sucks!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop mouse freezes during operations. I had to purchase an external mouse. No solution in sight!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Paul,
Thank you for taking the time to share your review. We apologize for the issues you have with your touchpad freezing on your laptop. we would love to help as soon as possible and we have provided steps below that should help when it comes to the functionality of it.
Here are the recommended steps to troubleshoot your issue:
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.
8. You can read the full article here - http://dell.to/2tSulGV.
We recommend following the steps above to resolve your touchpad issue. If it persists, please contact our support team here: https://bit.ly/DellSupportTeam.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Lemon
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last a year, poor customer service, wouldn’t buy again
No, I would not recommend this to a friendDead Keyboars
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard went dead after a few months....I'm trying to return it to Dell now.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
Thank you for your valued feedback. We apologize for the issues you have been experiencing with your Inspiron 3505 laptop because its keyboard is not working. This is certainly not what we like to hear from our loyal customers. We will share your comments with our quality team so improvements can be made now and in the future.
Please use the information below to contact Dell at your earliest convenience for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
GREAT COMPUTER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BOUGHT FOR OUR 10 YEAR OLD SON - HE LOVES IT - EASY SET UP , LOVE THAT ITS TOUCH SCREEN
I would recommend this to a friendDo not purchase.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on June 26. And this item already has 3 lines going down the screen. July 16th.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Nadine,
Thank you for sharing your review. We apologize for the issues you have come across with the screen on your laptop. We have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.
1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.
If your monitor still has issues, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Great budget laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for tge price does everything i need and more
I would recommend this to a friendNext budget laptop around!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is killer and should really be more highly rated/used. I’m surprised to find this much power with the price. Great computer for work and zoom but also a solid entry level gaming computer that can run most games of normal at good FPS. Great bang for your buck, would recommend to anyone on a budget!
I would recommend this to a friendGood Laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very decent mid range laptop. The touch full hd screen is a plus. I've had it for 11 days and use it for email, fb and writing letters with no problems. The only con is I'm used to my old lenovo t420 keyboard with slightly curved keys that are a little higher and seems like all the new keyboards, including this one, have flat keys. It takes a little getting used to. With this keyboard, it's easier for the finger to push the wrong key. Today, while going to the BB listing to write this review, I noticed the price had dropped $20.00. I chatted with a BB customer rep and he price matched and refunded me $20. You have until the return date to request a price match. The price was very competitive compared to other similar computers...most with not as good specs. Would I buy it again? YES.
I would recommend this to a friendMr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Laptop it’s 2024 and I’m still using it, the processor is good, it doesn’t go slow, and it’s very flexible.
I would recommend this to a friendGood sale price for a very good Dell laptop.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.8 GB ram, 2 GB of which is dedicated to graphics. Plenty of ram for the use this laptop will need. Was able to dual boot Linux Mint alongside Windows 10; which proved much easier on this Dell compared to other manufacturers' machines. Dell is amenable to installing OS other than Windows. Using it with Windows 10 at the moment, and it is running very well and handling all the tasks thrown at it. Not a gamer, so can't speak to that. I've had several brands of laptops, and of those I prefer Dell. Dell is now my main choice of brands. Got this on sale and picked it up at my local Best Buy. Nearly lost out on this opportunity as they were snapped up soon after being listed on the sale site. Very, very pleased to have this machine.
I would recommend this to a friendpricey little bit I pick over hp.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really happy with this company dell first dell laptop very nice work like champ. please buy this won't be sad or let down on this computer.
I would recommend this to a friendGood value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice machine. It is responsive, very user friendly and the battery life is excellent. Very good value for the price.
I would recommend this to a friend