Customer Ratings & Reviews

Hello sgray,

Thank you for your valued feedback. We are sorry to hear you are not completely happy with your Inspiron 3501. To help with the battery life issue you are facing I have provided the steps to change the power plan on your PC to help improve the performance of your battery. I have also given you the full article link, which has more options if they are needed.

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

If you still experience this issue after you have finished troubleshooting your system, please feel free to reach out to our support team here: https://bit.ly/DellSupportTeam.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello,

Thank you for your review. We apologize for the issues you have encountered with your Inspiron. We would love to help in getting this resolved as soon as possible. Below are steps to run a diagnostic that can help.

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello generalcomments,

Thank you for your review. We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. To make sure we can help in the future there are steps below. They will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Jeff,

Thank you for your review. We apologize for the issues you have come across with your product. We really do appreciate your feedback and will use it to help improve our current and future products. We would love to help in getting this resolved as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hi ArthurMorgan,

We want to thank you for taking the time to leave us your valued feedback. We apologize for the issues you are having with your Inspiron 3501 not charging. Below I have provided a link to help with troubleshooting and resolving AC adapter issues.

How to troubleshoot AC Adapter issues: https://dell.to/3yCUjwM

If you still experience this problem after you have finished troubleshooting your system, please reach out to our support team here: 1-800-624-9896.

Should you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hi Halfsatisfied,

Thank you for taking the time to leave us your valued feedback. We apologize for the issues you have had with the display of your Inspiron 3501 since updating to Windows 11. We do recommend making sure all drivers and downloads are up to date on your system, especially the video drivers. I have provided a link to the Drivers and Downloads Page for your PC below, so you can check for and do any applicable updates. I have also given you a link to an article to help with using and understanding Windows 11.

Drivers and Downloads Page: https://dell.to/33aHZG9

Windows 11 Tips and Tricks: https://bit.ly/3CQXeUa

If you still encounter this problem after you have finished troubleshooting your system, please reach out to our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.

Respectfully,
Ashley@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello,

Thank you for your review. We apologize for the issues you have with your touchpad on your Inspiron and the hardware not working. If needed in the future, here is a link that should help when it comes to the functionality of the touchpad: http://dell.to/2KB2shp. If you experience a hardware-related issue, it may be repaired/replaced if covered under its limited warranty. We strongly encourage for hardware-related issues to visit the Dell Limited Hardware Warranty page to explore coverage options: https://dell.to/39iwZuX. For further assistance, you can contact Dell directly with the information below via Chat or Call.

Best regards,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Dear Printer,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not 100% satisfied with your Dell Inspiron 3501 computer because it is not working well for graphic arts.

Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3semNMY

If you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Dear Sally,

We want to thank you for taking the time to leave us your review. We are sorry to hear you were not completely satisfied with your Inspiron 3501 and ultimately decided to return the system. We will share your valued feedback with our quality team so improvements can be made to current and future products.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Ashley833,

Thank you for your review and input. We apologize for the issues you have come across with your laptop and have provided steps below that may help with fixing your black screen. The details include how to perform a hard reset along with expelling and lingering power.

1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.

This link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr. If you require further assistance with the black screen issue, please contact Dell Support at your earliest convenience. at 1-800-264-9896.

Sincerely,
Wendy C.

https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Hello Valued Customer,

We appreciate you taking the time to leave us your review. We apologize for your experience. This is certainly not what we like to hear from our valued customers. We will share your comments with our quality team so improvements can be made now and in the future.

If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Best,
Ashley@Dell

Hello Ffourfreddy,

Thank you very much for your feedback. We are sorry to hear that you have come across the troubles with your Dell Inspiron 3501 laptop because its wireless connection is not working.

Below I have provided some resolutions which should help resolve this issue. I have also provided the full article link, which has more options if they are needed. I have also included a link to the Drivers and Downloads page for your PC so you can check for applicable updates to the WIFI drivers.

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net

Full article link: https://dell.to/2RefLVN

Drivers and Downloads Page: https://dell.to/3semNMY

After utilizing the troubleshooting options provided, if the problem persists, please reach out to our support team for further guidance here: 1-800-624-9896.


Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896