Customer Ratings & Reviews
- Model:
- I3585-A831BLK-PUS
- SKU:
- 6391785
Rating by feature
- Battery Life
Rating 4.2 out of 5 stars
- Speed
Rating 4.2 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the Inspiron 15.6" Touch-Screen Laptop for its reasonable price, user-friendly interface, and responsive touch screen. Many customers mentioned that it is a great laptop for basic tasks, working from home, and even gaming. However, some users have concerns about its battery life, limited storage capacity, and tendency to overheat.
This summary was generated by AI based on customer reviews.
Disappointed in Dell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second one of these. The first one crashed in less than 2 weeks. Missed the return date so I could only exchange for another one. This one is glitchy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Momof3,
Thanks for your review. If you are still having performance issues with your new computer please visit the software and drivers page for your computer to make sure that everything is up to date: https://dell.to/2UhawFg. We hope that this helps improve the overall performance of your computer.
Best,
Bryan
1-800-624-9896
Okay laptop, not good for video calls
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good enough laptop for everyday tasks, including MS Office suite. Has issues like freezing or dropping Zoom and Teams video calls.
No, I would not recommend this to a friendtrouble in the first morning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had this laptop 1 month, and the keys started popping off !!!! We added 1 year extra warranty. Really simple to fix they said,,,,but not when no one is allowed in the store. we could ship it off to be fixed, but that is hard to do when our 7th grader is "working from home", online classes. I've never seen the top of the keys pop off, and we've seen a lot of computers.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .snowville,
We're very sorry to hear about the keys on the keyboard popping off. We assure you that this is not the way that our keyboards typically perform. If you'd like to read the terms of our One Year Limited Warranty you can read them here: http://dell.to/2tNsVOs.
Please follow up with a Dell Technical Support Representative if you'd like to send the laptop in for repair: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Ended up returning
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning and getting something else. The fan was super loud and the keys didn’t have back lighting.
No, I would not recommend this to a friend- Cons mentioned:Battery life
do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, doesn't keep a charge. Have to keep plugged in if using it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .nana,
Thanks for your review. We're sorry that your computer is running slower than you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if it will help your computer run better for you:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
If you are still having trouble getting your computer to stay charged, here are some tips to help extend the life of your computer's battery:
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
Best,
Bryan
1-800-624-9896
Laptop review
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No hate you get what you pay for. I didn't expect much out of this laptop and it didn't meet my expectations but that's ok
No, I would not recommend this to a friendOkay for a grandparent to check email. I guess.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The video display lacked functionality. So much so that it rendered the laptop unusable for my purposes.
No, I would not recommend this to a friendAwful!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely the worst laptop I’ve ever owned. It developed a weird issue where the fan won’t turn on half the time and it does this horrifying loud beeping noise on start up to let me know. The laptop has been opened up and its not clogged or even dusty. Now it’s out of warranty so I’m just out of luck. Will not buy a Dell again as I’ve never had issues with other computers.
No, I would not recommend this to a friendEnded up returning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a college student laptop (email, research, documents, etc) nothing heavy in graphics or gaming. Even just with basic tasks such as word documents and checking emails the response time was very slow. Very disappointing, I ended up returning it after 3 days.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .TSW1,
We're sorry to hear that you decided to return your computer. In the future we'd recommend running the Windows Performance Troubleshooter to see if it helps your computer perform faster.
Best,
Bryan
1-800-624-9896
Sub-standard quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan failure after extremely light use at 1 year. Buy a better brand.
No, I would not recommend this to a friendSloooooooooowpoke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow slow slow. Took ages to boot up. At least it was usable I guess. It was just moving at a snails pace
No, I would not recommend this to a friend- Cons mentioned:Overheating
Overheats easily
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overheats easily really sucks don't buy it would not ever get it again
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .steve,
We're sorry to hear about the overheating issues that you're experiencing. We'd recommend the following tips to help your computer operate at cooler temperatures:
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG.
Best,
Bryan
1-800-624-9896
computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my computer works really great but sometimes it will black out and i don't know why.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .rita,
Thanks for your feedback. We're sorry to hear that your screen is having issues. We'd recommend downloading a new driver that Dell put out to see if this helps your flickering screen: Please visit this link in order to install the Intel UHD Graphics Driver (version 26.20.100.7463, A02): https://dell.to/36FfIYn.
Best,
Bryan
1-800-624-9896
Good for someone only wanting internet use only
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not realize it did not have Microsoft office. Would have purchased one with it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Blondie,
Thanks for your review, please note that your computer does include a 30 day trial of Microsoft Office. If you have additional questions about your laptop you can check our Product Support Page here: https://dell.to/3429vUB.
Best,
Bryan
1-800-624-9896
Only lasted 13 months
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months the camera broke. Shipped to Lenovo for repairs and it took weeks longer than promised to come back. 13 months later the charging port and camera stopped working. Repair place says it can not be fixed. All that money for a computer for a year. Don't buy Lenovo!
No, I would not recommend this to a friendJust buy a Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I’m being honest this is one of the worst purchases I’ve ever made. The picture quality is maybe 720 when comparing to a television. It’s not the easiest to learn and even with the virus protection I kept getting them. I went back to my good friend Mac Book Pro.
No, I would not recommend this to a friendAwfully slow laptop I would not recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is to slow to use for school. I think it would be ok if you just wanted a laptop in the house just to say you have one to check on bank accounts and to pay bills. I cant think of any other use for it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .2manyds,
Thanks for your review. We're sorry that your computer is not performing as fast as you'd like it to. We'd recommend running the Windows Performance Troubleshooter to see if it helps your computer run any faster for you:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
Terrible computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terribly slow,not worth the money AMD is not good.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Jimmy,
Thanks for your review. We're sorry that you're not more happy with your computer's performance. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/3429vUB.
Best,
Bryan
1-800-624-9896
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is slow...just not worth your money. .
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .analyzer,
We're sorry that your new computer is not working out the way you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to improve your computer's overall performance:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
Screen no longer works
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the laptop on 2/22/2020 and as of today 3/20/2020 the laptop screen no longer works. I have not been able to get anyone on the phone to determine if this can be returned as defective.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Scott,
Thanks for your review. We're sorry to hear that your screen stopped working on your computer. Dell products do come with a One Year Limited Warranty that you can find out more about here: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896