Customer Ratings & Reviews

Pixie,

Thanks for your review. We're sorry to hear that your computer is not performing the way you hoped it would. We'd recommend checking out our Product Support Page to find out more about your computer: https://dell.to/3429vUB.

You can also check out Dell's page that helps people transition to using the new Windows 10: http://dell.to/2wMZqyx.

Best,
Bryan
1-800-624-9896

Chunky,

We're sorry to hear that your computer did not come with the necessary power supply. We'd recommend reaching out to Best Buy directly so you can see what your options are: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9897

Hi,

We appreciate your review. I am sorry to hear that the product you received did not provide all the items you anticipated. I can understand how frustrating this could be. Please feel free to reach out to Best Buy Support to determine if they are able to send you the missing items or their return and exchange policy.

http://bit.ly/2v2IVhI

If you have any troubleshooting needs that we can assist with you are welcome to contact our Dell Support page as well,

http://dell.to/2sH7Qlm

Best,
Meridith 1-800-624-9896

tweety,

We're sorry that your new laptop is not meeting your expectations. Please consider running the Windows Performance Troubleshooter to see if there are ways to speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Victoriano65,

Thanks for your review and we're sorry that your new laptop is not meeting your needs. If you'd like to try to improve the performance of your laptop you can run the Windows Performance Troubleshooter:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope that this helps your computer run better for you.

Best,
Bryan
1-800-624-9896

wsb0419,

Thanks for your review and we're sorry that your computer is no longer turning on. We'd recommend the following tips to help turn your computer on:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

Cxxxxxxxk,

Thanks for your review. We're sorry to hear that you're locked out of your computer. Dell's Technical Support Team is on hand to help you if you need it: http://dell.to/2sH7Qlm.

We hope that you're able to gain access to your computer again soon.

Best,
Bryan
1-800-624-9896

Rick,

We're sorry to hear about the issues that you're having with your new computer. If your computer freezes in the future we'd recommend the following steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

If you continue to experience Blue Screen Errors, please follow these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2UhawFg.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896