Customer Ratings & Reviews

Thoy,

Thanks for your review. We're glad that this computer is working the way you had hoped it would. We'd recommend checking out the Product Support Page if you have any questions: https://dell.to/2nI2iGf.

Best,
Bryan
1-800-624-9896

We understand the frustrating especially losing important work and would like to offer assistance.

Please update your BIOS with steps provided below:
1. Click Start. In the Run or Search box, type cmd, then Click on "cmd.exe" in search results.
2. If the User Access Control window appears select Yes
3. In the Command Prompt window, at the C:\ prompt, type system info and press Enter, you will find the BIOS version in the results continue with steps here > http://dell.to/2BEvpyE.

For additional support please call us at 1 (800) 624-9897 and thanks for taking the time to provide a review of your experience.

Best,
Chris

RML123,

We're sorry to hear that one of your computer stopped working shortly after you purchased it. If it's still within two weeks of your purchase we'd recommend that you reach out directly to Best Buy to find out what your options are: http://bit.ly/2v2IVhI.

If it has been over two weeks you can reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hi Manny,

Thanks for your feedback. We'd recommend limiting the number of programs that launch at startup if you'd like your computer to startup faster:

1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.

You can read the full article here - http://dell.to/2tSulGV.

If you'd like to troubleshoot the connectivity issues that you're facing you can follow these steps:

1. Run the Network Troubleshooter.
a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner).
b) Touch or click Troubleshoot problems and then follow the prompts.

You can read the full article here - http://dell.to/2sLtwRh.

We hope that these tips help with the issues that you're having.

Best,
Bryan
1-800-624-9896

Chelsea,

We're very sorry to hear about the issues that you've been having with your new Dell computer. We'd recommend diagnosing the crashes that you are experiencing with these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2P2lKts.

You can read the full article here - http://dell.to/2u98Cct.

If your computer continues to make loud noises you can try to update the BIOS on your computer:

An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

You can read the full article here - http://dell.to/2ENlXfz.

Best,
Bryan
1-800-624-9896

Citydude72,

Thanks for your review. We're sorry to hear that your computer has been crashing on you. We'd recommend diagnosing your crashes here:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2P2lKts.

You can read the full article here - http://dell.to/2u98Cct.

We hope that these tips help your computer perform better for you.

Best,
Bryan
1-800-624-9896

Abc123,

Thanks for your review. We are glad to hear that you're satisfied with your computer. If you'd like to research more about your computer you can always check out our Product Support Page here: https://dell.to/2nI2iGf.

Best,
Bryan
1-800-624-9896

Mercedes,

Thanks so much for your review and we're sorry that your new laptop is not living up to what you and your brother needed it to do. We'd recommend checking to make sure that all of the pre-installed programs are ones that you plan to use. If there are any programs that you'd like to remove you can follow these steps:

Uninstalling or removing software or applications that you do not use or do not need from your PC can help speed up your PC. Applications may include background processes, system services, context menu entries and other things that can slow down your PC.

Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive.

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.

You can read the full article here - http://dell.to/2tSulGV.

We hope that this will help your computer run faster for you.

Best,
Bryan
1-800-624-9896

Hi Boosie,

We're sorry that your touchpad is not working the way you had hoped. Here are some tips to re-calibrate your touchpad:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Jetpack,

Thanks for your review. We're sorry to hear about the Blue Screen Errors that you've been experiencing. We'd recommend diagnosing the errors with these tips:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2P2lKts.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Hello Seni,

We appreciate your review and we're very sorry that your computer was not sold to you as it was described. We will let our product team know about this so they can look into any changes that need to be made.

Best,
Bryan
1-800-624-9896

Paul,

We'd recommend trying to re-calibrate your touchpad with the following steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

We hope this helps your touchpad respond better to your actions.

Best,
Bryan
1-800-624-9896