Customer Ratings & Reviews

Clay,

We're sorry to hear about the issues that you've had with your computer up to this point. Perhaps you could reach out to Best Buy's Customer Support Team for additional help: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

Gen47,

Thanks for your feedback. There was a driver released by Dell for this model that should help with the screen flickering that your boyfriend is experiencing. Please visit this link in order to install the Intel UHD Graphics Driver (version 26.20.100.7463, A02): https://dell.to/36FfIYn.

Best,
Bryan
1-800-624-9896

Janny,

We're sorry to hear that your laptop was flickering while you were using it. Dell has released a driver that can be downloaded to help resolve the flickering issue on this model. We know that you decided to return your laptop but for future reference, here's a link to the updated driver: https://dell.to/36FfIYn.

Best,
Bryan
1-800-624-9896

Samsmom020108,

Thanks for your review and we're sorry to hear that your computer has stopped working. If you are receiving AC Adapter error messages you can consider troubleshooting with these suggestions: We'd recommend checking the following causes of possible AC Adapter Error Messages:

1. Are you using a 3rd party or is a non-Dell branded AC adapter is connected to the PC or docking station?
2. Are you using an AC adapter with a lower wattage?
3. Is the AC adapter is not fully connected to the PC?
4. Check to see if the wall power cord is not fully connected to the AC adapter.
5. The AC adapter or PC's AC adapter port could be damaged.
6. The AC adapter is not recognized in BIOS (System Setup).

You can read the full article here: http://dell.to/2xQTan2.

We hope this helps your computer start charging for you again.

Best,
Bryan
1-800-624-9896

Carebear5757,

Thanks for your feedback. We're sorry to hear that this computer is not working the way that it should. We'd recommend the following steps to help diagnose the crashes:

1. Turn off your Chromebook, then turn it back on.
2. Close all your apps and browser windows.
3. If a specific tab in your browser causes your Chromebook to crash or freeze, hard refresh the page: Ctrl + Shift + r.
4. If you've installed any new apps or extensions recently, uninstall them.
5. Reset your Chromebook.
6. Recover your Chromebook.

You can read the full article here: http://bit.ly/2XkwjwG.

Best,
Bryan
1-800-624-9896

hydrowave,

Thanks for your feedback. We'd recommend running the Windows Performance Troubleshooter to see if your computer runs faster for you:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Computeruser22,

We're sorry to hear about the issues that you've had with your computer so far. If you have Blue Screen Error crashes we'd recommend diagnosing them with these steps:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - https://dell.to/2rlFsde.

You can read the full article here - http://dell.to/2u98Cct.

Best,
Bryan
1-800-624-9896

Michael12,

We're sorry to hear about the battery life on your daughter's computer. Please read the terms of Dell's One Year Limited Warranty to see if this computer qualifies: http://dell.to/2tNsVOs.

Please feel free to reach out to Dell's Support Team for additional assistance: http://dell.to/2sH7Qlm.

Here are some tips to help extend the runtime of your computer's battery when it is fixed:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896

Monti,

Thanks for your review and we're sorry that your computer is not turning on for you. We'd recommend the following steps to see if these will help start your computer:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

Rovin,

Thanks for your review. Please check to see if this is the same driver that you updated that is meant to resolve the flickering screen that you're experiencing: Dell has released the following driver to address screen flashing and flickering on the Dell 3583 laptop model. Please visit this link in order to install the Intel UHD Graphics Driver (version 26.20.100.7463, A02): https://dell.to/36FfIYn.

If you need additional assistance please reach out to Dell's Technical Support Team: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Customer,

Thanks for your review. We're sorry that your computer is not working the way you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if it will help your computer perform better for you:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

pwracing,

Thanks for your review. We're sorry to hear that Windows has been giving you some trouble so far. Here are some steps to convert your system out of Windows S Mode:

'Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.

1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

Best,
Bryan
1-800-624-9896

Ilovewalmart,

Thanks for your feedback. We're sorry that your computer is not working as fast as you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if there are ways for your computer to run faster:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896