Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1966 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the Inspiron 15.6" Touch-Screen Laptop for its touch screen, affordable price, and user-friendly interface. Many customers appreciate the laptop's storage capacity, performance, and memory, while some find it portable and easy to set up. However, a few customers have concerns about its weight, battery life, and Windows 10 operating system.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,966 reviews
  • Rated 4 out of 5 stars

    So reliable!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've has this new laptop for about three months now and it's been great. Everything works great and I never have any trouble using it for all of my assignments for college.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Internet connection at home was getting frustrating, so we purchased a new Modem at Best Buy and took the rental unit back to Comcast. Our speed increased immediately.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good for price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid machine for the price. The feel makes you realize this is an lower end product, but I can live with that for the low cost and having it due everything I need it to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Home/Work Laptop!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked up plenty of reviews before buying this. Needed a laptop for my family to use and sometimes for work. Powerful enough for home use and travel/work use! Love it. It's snappy fast, Windows 10 is great and it's a trustable brand (Dell). I might buy the same one again for just work use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    First Dell

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Dell. It is easy for the kids to use and for quick jobs, but find it difficult to get work done. It has a nice picture but websites run a little slow.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Choice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a good choice. Great for using word and playing games. However, we are having trouble using it in combination with our new Oculus Virtual Reality game.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cheaper laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a bit slow to start up but I love it. It's practical for a student like myself. The speakers are awesome and the picture quality is okay. I really enjoy the keypad!

    I would recommend this to a friend
  • Cons mentioned:
    Customer service

    Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for basic needs, less than month and it's not turning on and when I reached out to Dell for help they had me take out the battery and charger, then to hold the power button for 20 seconds before putting the batter back in and the charger. This did not solve the problem, the next thing they wanted me to do was send in the laptop for a new motherboard. This seems like a lot of work for a laptop that is less than a month old. I'm returning the laptop.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Sinsa, Thanks for your recent Dell laptop purchase. It's unfortunate that your laptop stopped working less than a month after your purchase. Here are a few other steps that you can try before you make your return:
      1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
      2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
      3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
      4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
      5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
      6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
      7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
      Here is the full troubleshooting article for you to read - http://dell.to/2uj1Sby.
      We hope that these steps help and that you'll be able to use your new laptop soon. - Bryan Dell

  • Rated 2 out of 5 stars

    Not compatible with a program I need

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a problem with any laptops working with my work program but this one seems to which is beyond frustrating especially since that's why I bought it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    fantastic sales rep.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid so little for this great computer, I was even taken back by it fine performance. The Sales Rep. informed me of everything..I would seek him out when I am shopping for another item. I thought the selection was exceptional. Best Buy is the only place to make a purchase!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2nd one

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Dell 2 years ago and upgraded to this one when my daughter 8year old computer quit working. Love this computer and it's simplicity and ability to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good entry level laptop for work use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st one purchased open box was nightmare 2nd one purchased new is working out great. Used by employee for Office and internet connection to host applications.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently started my own business and this Laptop works great for what I need it to do. I didn’t need anything fancy (I wouldn’t know how to use it)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the laptop does the job and id great for surfing the web , emails , games and all around purpose . it has abundance of ram and can be counted on to perform .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer works great. Can be a little slow to start up. Not super fast but not laggy. Use it mostly for cameo silhouetted and worlds great for this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for everyday use

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my mother. Perfect for web browsing, emails, productivity, and doing your taxes. No hardware problems thus far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works really well and was a great price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because the price was great and I wanted something inexpensive to take on vacation. But has turned into a good computer for home as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for the price.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my son at the beginning of freshman year. He is a senior now and laptop still works great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for son and have heard no complaints. Only problem was power cord was destroyed by cat and had to buy replacement.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worth the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to carry on regular routines . Surprising works fine and quite efficient . Runs slows some times

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Ricky,

      Thanks for your feedback on your Dell laptop. We'd recommend running the Windows Performance Troubleshooter to see if there's anything you can do with the slowness that you're experiencing:

      1. Close all open windows.
      2. Press the Windows logo key + X key on the keyboard.
      3. Click Control Panel.
      4. Click System and Security.
      5. Under Security and Maintenance, select Troubleshoot common problems.
      6. Under System and Security, click Run maintenance tasks.
      7. Follow the on-screen instructions and prompts to complete the process.
      8. Restart the PC.

      You can read the full article here - http://dell.to/2tSulGV.

      We hope this helps to speed up your computer.

      Best,
      Bryan
      1-800-624-9896 Dell