Customer Ratings & Reviews

DandD,

Thanks for your review. We're sorry that your computer is running slower than you'd like it to. We'd recommend the following steps to run the Windows Performance Troubleshooter:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope these steps help your computer perform faster for you.

Best,
Bryan
1-800-624-9896

Hello Jay82000,

Thanks for your review. We're happy to hear that for the most part, your computer is working well for you. If you do have any questions about your computer you can check our Product Support Page here - http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Dear queencheapskate, Thanks so much for your recent Dell Touch-Screen laptop purchase. If you'd like help adjusting the sensitivity of your touch screen you can always follow these tips: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. When the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
We hope these tips will help with your sensitivity concerns.

Brandydog - We're sorry to hear that it's taking you longer to connect to WIFI than you'd like. We'd recommend some of the following steps to help with your connection:
1. Run the Network Troubleshooter. a) Touch and hold or right-click the network icon (Available Networks or Network Icon, located in the lower right-hand corner). b) Touch or click Troubleshoot problems and then follow the prompts.
You can view the full article here - http://dell.to/2sLtwRh.
We hope that these tips help with the connectivity speed on your device. - Bryan

Hi Russell, Thanks so much for your recent Dell laptop purchase. We're glad to hear that your computer is meeting your needs. If you ever need to troubleshoot anything on your device you can always visit our Product Support page here - http://dell.to/2uBnCA3. Thanks again and good luck! - Bryan

Dear Gooddad1, We are excited to hear that your new laptop is working out so well for you and your children. We hope that you'll continue to find it useful for homework for years to come. If you ever need to troubleshoot anything with your device you can view your product support page here - http://dell.to/2uBnCA3. Thanks again and best of luck! - Bryan

Deneen - We're sorry to hear that your new computer had trouble starting up for you. We do have some tips for starting up your computer here:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
You can read the full article here - http://dell.to/2uj1Sby.
You will also want to make sure that your laptop is plugged in and fully charged before setting up your new computer. We hope that these tips help your new computer perform the way you'd like it to. - Bryan

katkatkatkat - Thanks so much for your recent Dell laptop purchase. We're sorry to hear that it's not quite living up to what you had hoped it would be. If there's anything that you need to troubleshoot with your new computer you can always refer to the Product Support page here - http://dell.to/2uBnCA3. Thanks again and good luck with it!

John,

Thank you for your review, we're sorry that your computer is a little slower than you expected it to be. We'd recommend running the Windows Performance Troubleshooter by following these steps: 1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope this helps speed up your computer for you.

Best,
Bryan
1-800-624-9896

- Weez, We are glad that you decided to purchase a Dell laptop recently. If you are continuing to experience slowness on your new computer we'd recommend the following steps:
Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
You can read more troubleshooting tips for slowness here - http://dell.to/2tSulGV. - Bryan

Bld123 - Thanks for your recent Dell laptop purchase. We're so glad to hear that it's meeting your needs. I am sure that people who read your review in the future that are looking for a great beginner laptop will really appreciate what you had to say. If you ever need to troubleshoot anything with your device you can always visit the product support page here - http://dell.to/2uBnCA3. Thanks again and good luck! - Bryan

Hello Patty, we regret hearing about your issue with your Inspiron. If you haven't returned your product, for the looping issues please try 1. Attempt to boot in Safe Mode. If you can boot the system properly in Safe Mode -- press F8 at startup -- there's a good chance whatever is wrong revolves around a device driver. Safe Mode loads its own set of fail-safe drivers, which are minimally functional, but more importantly, stable. For more information > http://searchenterprisedesktop.techtarget.com/Steps-for-solving-the-reboot-loop-problem. If you haven't called our tech support team, please give them a call at 1 (800) 999-3355. If you did return the product, we hope you found something that fits your needs.

Nikki,

We're happy to hear that your computer is meeting your needs. If you have questions about your computer you can check our Product Support Page here - http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896