Customer Ratings & Reviews
- Model:
- I3567-3636BLK-PUS
- SKU:
- 5835852
Rating by feature
- Value
Rating 3.8 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Inspiron 15.6" Touch-Screen Laptop for its touch screen, affordable price, and user-friendly interface. Many customers appreciate the laptop's storage capacity, performance, and memory, while some find it portable and easy to set up. However, a few customers have concerns about its weight, battery life, and Windows 10 operating system.
This summary was generated by AI based on customer reviews.
Very disappointing product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I price shopped for months before selecting this product. After purchase, Geek Squad began installation of my software and product was unresponsive. After multiple tries with multiple laptops, Geek Squad concluded it must have been a bad batch. Had to return product and select another.
No, I would not recommend this to a friendComptrr
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did what purchased for. Nice keyboard. Good inages
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I get it home and it would not work had to take it back to get it fixed
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Lyns, We're sorry to hear that your new Dell laptop did not work when you got it home. Thankfully you were able to have it repaired. We do want to share a Product Support page with you in case you have additional problems that you'd like to troubleshoot - http://dell.to/2uBnCA3. We hope that your computer is up and running again soon.
Don’t bother
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to ship it out for service (which took 3+ weeks) within the first 4 months because it stopped charging. Had it back for a little over a month and now the hard drive is toast. As if this isn’t bad enough Dell’s “customer service” is horrid. They are worse than ATT. Going back to an HP
No, I would not recommend this to a friendDon't care for Microsoft integration at all
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too slow for a new laptop. Bought this from desperation while travailing mu laptop died. Very slow and not that good at all. It takes 20 seconds to read/load a simple spreadsheet. If I had to make a decision today, I would spend a little more $ and get a laptop with core i5.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi derchy,
Thanks for your feedback. We're sorry to hear that your computer is not as fast as you had hoped it would be. We'd recommend running the Windows Performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
We hope that these tips will help your computer run faster for you.
Best,
Bryan
1-800-624-9896
Crashed after 3 weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dell makes a great product so not sure if my issue is an MS Windows 10 issue or Dell, but for a brand new computer to crash after such a short period is rediculous. Spent 3 hours with dell support and have another called scheduled. Sure it will be another long one. Not worth the hassle.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .- Drummer, we're sorry to hear about the issues that you've been having with your new laptop. Please take a moment to read the following Dell Support article related to crashes on your device - http://dell.to/2u98Cct. We hope that between this article and your next call with Dell Support that your issue will be resolved.
Cheap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very basic. No bells and whistles. Mouse pad hard to navigate
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .@Mine, We're glad to see that your new laptop is meeting your needs. Here are some tips for using your touchpad: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
We hope these tips help you but for the full article, you can read it here - http://dell.to/2tqmS02.
you get what you pay for
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super slow and the hard drive crashed after 2 months.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi kaka,
Thanks for your review and we're sorry to hear that your computer crashed. We'd recommend looking over Dell's Limited One Year Warranty to see if your product qualifies: http://dell.to/2tNsVOs. We hope your computer is working well for you soon.
Best,
Bryan
1-800-624-9896
Regret buying this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this dell laptop in october last year not even 6 month ago thinking it was a good deal because of the brand, well I regret now my decision because it turn out this laptop is giving me problems, it takes for ever to start up, also to slow so disappointed
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Luzdeluna,
Thanks for your review. We'd recommend that you limit the number of programs that launch at startup. You can choose those programs with these steps:
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.
You can read the full article here - http://dell.to/2tSulGV.
We hope this helps your computer startup better for you.
Best,
Bryan
1-800-624-9896
Returned it, never buy another Dell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the first 10 days I had the computer 2 days and Best Buy Greek Squad had the computer 8 days trying to get it to work. They finally gave me 2 options, they would have to send it off to get it fixed or I could return it for full refund. I returned it.
No, I would not recommend this to a friendS.....L.....O.....W....................
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this laptop. My wife won't switch over from her 10-year-old Sony Vaio because this thing is so slow. I thought I was getting a deal, but I should have spent more money on something better.
No, I would not recommend this to a friendSlow and not powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It takes forever to do a task. I wouldn’t recommend if you are a busy professional or a college student. If you have time and patience then you may give a try.
No, I would not recommend this to a friendVery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never got past the initial set-up of the laptop, because 3 hours after starting the computer, it was still going through the process. A huge waste of time. I switched out the Dell for an HP the following day.
No, I would not recommend this to a friendNot worth buying
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.PIece of garbage it takes forever to start and going between programs it locks up. It is not worth the plastic. I had to give it one star because it would not let me not give it anything.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Wanda, We're sorry to hear that you're not happy with the performance of your new Dell laptop. Here are some tips to help with the slowness on your device:
Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For the full article, you can view it here - http://dell.to/2tSulGV.
For help with the lock-ups and freezes that you are experiencing we'd recommend:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below: 1) Start the computer. 2) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.) 3) Select Safe mode with Networking and press Enter. 4) Log on as the administrator or as a user with administrative access. 5) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete steps 6 and 7 to see if you are able to resolve the lock ups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
Here's the full troubleshooting article - http://dell.to/2tW5m33.
We hope these tips help to get your computer into the shape that you had hoped it would be in. - Bryan
Bad computer ever buy. Caution
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this computer new I use normally about 1 month ...After this month the computer blank screen ,I asking for warranty in Bestbuy 1 year. Tell me not applicable to Puerto Rico.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Grrelectric,
Thanks for your feedback. We'd recommend that you check out Dell's One Year Limited Warranty policy to see if your computer qualifies: http://dell.to/2tNsVOs.
Best,
Bryan
1-800-624-9896
Horrible horrible laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is probably the slowest computer I have owned in the past 6 years!!! And now, the hard drive crashed right after my warranty expired!!!! Complete junk!!!!
No, I would not recommend this to a friendDIDN'T EVEN FINISH SETTING UP BEFORE IT CRASHED
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.During the initial set up and install of Windows 10, the computer crashed. It then gave me an error message saying that it had no hard drive. I immediately returned this product.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .We're sorry to hear that you had trouble while setting up your new laptop. Please be assured that if you need help with setting up a Dell device in the future your computer comes with Dell Support Assist which will ensure that your drivers and software are up to date. Also, if you need to reach out to a member of Dell's support team you can reach them here - http://dell.to/2sH7Qlm. Lastly, all Dell devices come with a One Year Limited Warranty, you can view the terms of our warranty here - http://dell.to/2tNsVOs.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the laptop for my girlfriend to do college work, first day she gets it, it is already running slow and crashing giving her many issues last time I buy a dell product.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .@Weezy - We realize that your girlfriend's new laptop is not meant to crash and run slow soon after getting it. Here are some steps to help with the slowness on her device:
Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For the full troubleshooting article you can read it here - http://dell.to/2tSulGV.
Thanks again and if you have additional things to troubleshoot you can visit the Product Support page here - http://dell.to/2uBnCA3. - Bryan
Computer to slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Computer runs slow, even with high speed internet. The keys stick, slow to place words of numbers across the screen. Will not purchase again and do not recommend.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .KEE1,
Thanks for your review and we're sorry to hear that your computer is performing slower than you had hoped it would. We'd recommend running the Windows Performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
We hope this helps with the speed that you were looking for.
Best,
Bryan
1-800-624-9896
Stopped working 2 wks after initial setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with product. Purchased for my daughter for school. Worked fine at first, downloaded software, then when we went to set up for classes, wouldnt work at all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear GiGi, Thanks for your recent Dell laptop purchase for your daughter. We are sorry to hear that the computer has stopped working for you. One thing we would recommend is running Dell's Support Assist app which will help you with the setup of your new device. This app will ensure that you are running the most up to date software and drivers. If there are specific issues that you'd like to troubleshoot on the laptop you can visit the product support page here - http://dell.to/2uBnCA3. We hope that these tips help to get your daughter's computer up and running again soon. - Bryan