Customer Ratings & Reviews

- Wheezy, If you are experiencing issues with your new Dell laptop not turning on, we'd suggest the following troubleshooting steps:
1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.
For the entire troubleshooting page, you can visit - http://dell.to/2uj1Sby. - Bryan

New2Tech,

Thanks for your review and we're sorry to hear that your computer is slower than you'd like it to be. We'd recommend limiting the number of programs that launch at startup by following these steps:

1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope that these steps will help your computer run faster for you.

Best,
Bryan
1-800-624-9896

Hi Ohdaisys,

We're sorry to hear about the hard drive on your Dell computer. We'd recommend that you review Dell's Limited One Year Warranty and see if your product qualifies: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

@Unhappy, Thanks for your review and for your recent Dell laptop purchase. We're sorry to hear that your device is not charging properly. We'd suggest that you verify that the AC adapter is functioning correctly:
1. Restart the PC.
2. When the Dell logo appears, tap F2 key until the message Entering Setup appears.
3. Verify the AC Adapter Type in the BIOS options.
If AC Adapter Type is None - Ensure to connect the AC adapter to the PC.
If AC Adapter Type is Unknown - Follow troubleshooting steps to resolve AC adapter issues. If AC Adapter Type is recognized correctly, proceed to the next step.
For additional information about these steps you can view the full article here - http://dell.to/2gX4SrZ.
We hope these steps help to get your battery operating normally soon.

Nick24, We're sorry to hear that you're having difficulty getting your new Dell laptop started up. Here are a few tips to help get your device in working order -
Press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA.
For additional assistance please read the following Dell Support article - http://dell.to/2uj1Sby.

- DreamKiller, Thanks for your recent Dell laptop purchase. If you'd like to troubleshoot slowness on your new computer we'd suggest the following:
Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process. Uninstall applications you no longer use 1. Open the Programs and Features application in Control Panel. 2. Scan the list of applications installed for ones that you no longer use. 3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For the full support article you can view it here - http://dell.to/2tSulGV.
We hope these tips help your device run faster than it has been.

Hi Devan,

Thanks for your review. We're sorry to hear that your husband's computer is not performing the way you had hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if it will help speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We hope this helps your computer run better for you.

Best,
Bryan
1-800-624-9896

Hi Eric, Thanks for your recent Dell laptop purchase and we're sorry to hear that the speed is not what you were hoping for. We'd suggest that you try some of the following steps to help speed up your device: Delete temporary files and directories
1. Click Start, then in the search bar type "disk". Disk Cleanup should appear on the menu above the search box.
2. Run disk cleanup and eliminate unneeded temporary files (Search results, Internet Cache and other windows temp files you may no longer need)
3. Select files you want to delete then click OK to start the cleanup process.
Uninstall applications you no longer use
1. Open the Programs and Features application in Control Panel.
2. Scan the list of applications installed for ones that you no longer use.
3. Highlight any application you no longer use and then click the uninstall button at the top of the list. Follow the prompts to uninstall.
4. Repeat for each application you want to uninstall.
5. Move large files and/or seldom used files to backup media (Photos, Music you seldom listen to, application downloads after the application has been installed etc.).
6. Empty the Recycle Bin.
For additional troubleshooting tips you can always visit - http://dell.to/2tSulGV.
We hope these tips help your device perform the way you had hoped it would.

@Sledge, We're sorry to hear that you're not as happy as you hoped you'd be with your new Dell laptop. If there are specific issues that you'd like to troubleshoot on your new device you can always view your Product Support page here - http://dell.to/2uBnCA3. We hope that these articles help and that you'll soon be satisfied with the way your laptop is performing.