Customer Ratings & Reviews
- Model:
- I3593-3992BLK-PUS
- SKU:
- 6403450
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.5 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the Inspiron 15.6" Touch-Screen Laptop for its reasonable price, user-friendly interface, and ample storage. Many users appreciate the convenience of the touchscreen feature, while others find the laptop lightweight and easy to carry. However, some customers have concerns about the short battery life and the limitations of Windows 10 S mode.
This summary was generated by AI based on customer reviews.
Good basic laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay laptop, but not worth what I paid for it. 3 star review.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Nicolasah,
We're sorry that your computer is not working as well as you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to help your computer perform better for you:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
Not Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, except all of a sudden the screen cracked 17 days after getting it. And nobody touched it. I walked away for a few minutes, and came back to a cracked screen. It appeared to be cracked from the inside, and it is currently at the service center being repaired.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .ashareef,
Thanks for your review. We're sorry to hear about your cracked screen but we hope that it's able to be repaired soon. If you have any questions once you get your computer back you can check our Product Support Page here: https://dell.to/2MqIRPg.
Best,
Bryan
1-800-624-9896
Good performance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the time being it is a ok computer, decent performance
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi,
Thank you for your review. We really value our customers feedback. I am glad that this computer has met your needs. If you have any troubleshooting needs, please feel free to reach out to Dell Support. We would love to help.
Best,
Meridith 1-800-624-9896
Not much training
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is due to the limited service provided with Corbid 19
I would recommend this to a friendBrand response from YourDellTeam
Posted .Chiraz,
Thanks for your review. We're sorry to hear that you're having trouble setting up your new laptop. We'd recommend running the Dell SupportAssist App to make sure that you have the most up to date software and drivers. You can also check out your computer's user guide here: https://dell.to/3bKtXO7.
Best,
Bryan
1-800-624-9896
Not too happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keyboard problems. letters not in sequence typed. ...have to reclick the curser to keep typing.... when put to sleep have to use the power button to restart..... sometimes will turn off when away from the computer a short time. Am sorry I bought this brand.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .dlt2,
Thanks for your review and we're sorry to hear about your computer's performance so far. If you are having issues with your computer turning off when it's asleep you may want to try the steps on the following page: https://intel.ly/2BlmpED. Please consider unchecking the box in the Power Management tab that allows the computer to turn off the device to save power.
Best,
Bryan
1-800-624-9896
It gets the job done!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay. It moves a little slow but it's not bad.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Misha,
Thanks for your review and we're sorry to hear that your computer is operating a little slower than you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if there are ways for your computer to perform a bit faster:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Best,
Bryan
1-800-624-9896
Breaking Down Four Months Later
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had issues from the moment I've owned this product. Initially there was problems with a fuzzy screen. Now I have issues with the video card - it won't correctly connect to the television so we can watch streaming platforms. A couple of months ago the sound started causing problems, so now I can't plug in my headsets to use. I made a sacrifice to get this at the time, especially during COVID/work slow downs, and I really regret it. I'd love if there were product integrity and I would hear back from Dell or Best Buy representatives.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LSST,
Thank you for your input and feedback. We apologize for the issues you have come across with your product and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience. In the meantime, I have provided some troubleshooting steps and links to assist you.
Screen flickering or going black in Windows 10 is usually caused by an incompatible app or display driver. To determine whether an app or driver is causing the problem, check to see if Task Manager flickers. Then, based on that information, you'll need to either update the app or the display driver.
Check to see if Task Manager flickers
1. Open Task Manager by pressing the Ctrl + Shift + Esc keys on the keyboard at the same time. If that doesn't work, right-click the Start button in the lower-left corner of your screen and then select Task Manager.
2. If Task Manager doesn't flicker, an app is probably causing the problem.
3. If Task Manager does flicker, a display driver is probably causing the problem.
Update an incompatible app: Three apps were previously known to cause screen flickering in Windows 10: Norton AV, iCloud, and IDT Audio. In most cases, updating the app or contacting the app manufacturer for an update will fix the problem.
Update your display driver:
To update your display driver, you'll need to start your PC in safe mode, uninstall your current display adapter, and then check for driver updates.
1. Start your PC in safe mode, then right-click the Start button and select Device Manager.
2. Expand the Display adapters section, right-click the listed adapter, then select Uninstall device. Select the Delete the driver software for this device checkbox, then select Uninstall and restart your PC.
3. After your PC restarts, press the Windows logo key + I on your keyboard to open Settings. If that doesn't work, select the Start button and then select Settings.
4. From Settings, select Update & security > Windows Update > Check for updates
Audio: http://bit.ly/3gnBhT3
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Product is nice but Best Buy isn't
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product we're supposed to be delivered on Friday if I turned it over to UPS UPS turned it over to post office when it was turned over to the post office you cannot get the Post tracking anymore Best Buy said it was delayed got Airport it was not delivered on or before the 13th of June they would cancel the order they didn't know until 4 days later that it was delivered I was not informed that it was going to be delivered so if I would have went anywhere that weekend it would have been sitting on my back porch for the whole weekend $500 Could Have Been Gone Best Buy they're lucky I don't give them - 5 because that's what they deserve buy anything else wrong I doubt it
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Leroy,
We're sorry to hear about your delivery experience with your new laptop. If you have any technical questions about your laptop you can check our Product Support Page here: https://dell.to/2MqIRPg.
Best,
Bryan
1-800-624-9896
- Cons mentioned:Battery life
Did not hold a charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse ever laptop. Could not hold a charge. Tried to return the accessories and have not gotten a response. Don't need the Microsoft 365 or the internet security. Not able to return.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Woody,
Thanks for your review. We're sorry to hear that your computer is not holding its charge for very long. Here are some tips to help extend your computer's battery:
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
You can read the full article here - http://dell.to/2vfXWf4.
Best,
Bryan
1-800-624-9896
Broken Keyboard in under 6 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. After less than 6 months of ownership, the keyboard has started to fail and a number of keys don't work. Will be repairing under warranty, but resulted in me having to buy another laptop as I need one for work.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .marcussprenkel,
We're sorry to hear about the keyboard issues that you had with your new computer. If you have any technical questions about your computer once it's back from repair you can check our Product Support Page here: https://dell.to/2MqIRPg.
Best,
Bryan
1-800-624-9896
poor salesman attempting to help me buy a laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was like trying to pull teeth to get info from the sales person. I think he was more interested in getting off work than helping me. He provide very little info unless I asked about it. Fortunately I had a good person I had talked to several weeks ago who gave me some good advice and info. I bought my laptop 3 weeks ago and I still do not have it operating. This was a terrible experience. I am a member of geek squad and I wanted to have everything proloaded before I picked it up. This salesperson was no help. I can not rate the equipment because I have not been able to use it yet.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi,
Thank you for the feedback. I am sorry to hear about the poor experience you had at the store. I can understand how upsetting this can be. If you need assistance setting up your computer please feel free to reach out to Dell Support directly,
http://dell.to/2sH7Qlm
We are happy to help you!
Best,
Meridith 1-800-624-9896
- Cons mentioned:Battery life
Laptop fail
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this laptop had to take to repair twice in 2 months. Due too battery not hold power. At the end i returned to the store.
No, I would not recommend this to a friend Good product no good warrenty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good working laptop until one night before 30 days of having it the screen just cracked. And the warrenty doesn't cover it. Am super upset.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Melly,
Thanks for your review. We're sorry to hear about your screen. If you have technical questions about your computer we'd recommend checking out our Product Support Page here: https://dell.to/2MqIRPg.
Best,
Bryan
1-800-624-9896
okay computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this computer May 2020 for my Son in college. Worked well untill July 2021, the battery stopped working, bought a new battery and it did not resolve the issue.
I would recommend this to a friendGiid thing I bought 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought ywo of these computers for my 3 kids online schooling now. Granted my kids aren't super gentle, the charger for one of the computers broke in less than three weeks. Pretty disappointing.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Katie,
We're sorry that your computers are not built as well as you would have liked them to have been. If you have technical questions about your computer you can always check our Product Support Page here: https://dell.to/2MqIRPg.
Best,
Bryan
1-800-624-9896
Bad battery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop almost 2 years and the battery stopped holding any charge. For almost $500 i was expecting a better laptop
No, I would not recommend this to a friendDELL QUALITY HAS CHANGED
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Review update. This laptop is pure garbage. It is now used as a backup for a new Microsoft Surface which is excellant. The quality of the Dell is abysmal. Within 2 years both the keyboard and the charging port had to be replaced. Now there is an issue with the HDD. Thank goodness i bought totaltech when i purchased the surface or i would have thrown the Dell in the garbage.
No, I would not recommend this to a friendNot worth $500
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad is wacked out and sends the pointer arrow all over the screen if your fingers get near the touch pad. It's only 6 weeks old and makes noises like the fan is going explode. Then when I tried to load in the free Webroot Internet Security Software and Word the "S" mode wouldn't let me. That's nice... provide free software and prevent the user from installing it. The super shiny screen is shows all glare and don't even try using the laptop outside. Would not recommend.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Duke,
We're sorry that your laptop is not working the way that you hoped it would. We'd recommend re-calibrating the touchpad so it responds the way that you hoped it would:
Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
If you'd like to see if you can lower the fan noise on your computer we'd suggest updating the BIOS:
An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
Lastly, if you'd like to take your computer out of Windows 'S' Mode you can follow these steps:
'Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.
1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.
Best,
Bryan
1-800-624-9896
Inaccurate Description
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know how well the unit would have worked because I didn't keep it. It was mislabeled by Best Buy. It was supposed to be "open box" but it was actually "no box"! No nothing, in fact, except for the computer itself. According to how it was categorized, it should have had NO essential equipment missing, but there was no power pack. Considering what it would have cost me to buy an OEM power pack, the discount was not enough.
No, I would not recommend this to a friendBrought this product and it's in the shop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this laptop for my wife she was really looking for a new pc. Note to self when you buy things open box make sure that you get insurance because Within then a month already have it in the repair shop and got to pay a ton of money to get it fixed the charging port was busted. Going forward make sure you buy new because open box product is not what you think it is but that issues on me my fault. I should have known better.
No, I would not recommend this to a friend