Customer Ratings & Reviews

Randy,

Thanks for your review and we're sorry to hear about the issues that you're having with your new computer. We'd recommend running the Dell SupportAssist App to make sure that all of your drivers and software are up to date. If you'd like to re-calibrate your computer's touchscreen you can follow these steps: Below are the steps required to calibrate your Touchscreen:

1. Restart the Computer and the Monitor
2. Go to Control Panel and select Tablet PC Settings.
3. Under Display tab, select Calibrate.
4. Choose Pen or Touch input.
5. Perform the point calibration that appears on the screen to correct the linearity problems.
6. Save the calibrated data.

You can read the full article here - http://dell.to/2uLztub.

If you'd like to follow-up with Dell's Technical Support Team you can reach them here: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your review. We're sorry about the trouble you have encountered with the performance of your PC. To make sure we can help in the future there are steps below that can be used to improve performance overall. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers.

1. Restart your computer regularly
2. Run the automated tools provided in the SupportAssist tool
3. Run a complete hardware diagnostic test
4. Scan your computer for malware
5. Restore your Dell computer using Windows System Restore
6. Reinstall Microsoft Windows

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Mommabear,

Thanks for your review and we're sorry to hear about the issue with storage that you're having on your computer. Here are some steps that should help you fully utilize the available storage on your new computer:

We would recommend running Disk Management on your computer in order to assign a drive letter to the 1 TB HDD storage drive. After assigning a drive letter to this storage space you will be able to save your files independent of the 128 GB SSD storage that you have been using. If you have additional questions about Disk Management on your computer and setting up a new drive you can read the following Microsoft Support article: https://bit.ly/34RGUmU.

Best,
Bryan
1-800-624-9896

David,

Thanks for your review. We're sorry that you were unable to find the Quick Start Guide for your computer when you were setting it up. Please find the documents for your computer here: https://dell.to/2MqIRPg.

If you'd like to re-calibrate your touchpad so it's less sensitive, you can follow these steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Tglivingitup100,

We're sorry to hear that setting up your computer has not been as easy as you hoped it would be. We'd recommend using Dell's SupportAssist App to help with your setup to ensure that you have all of the latest drivers and software installed.

If you have any technical questions about your laptop you can check our Product Support Page here: https://dell.to/2MqIRPg.

Best,
Bryan
1-800-624-9896

ShellyRenee,

Thanks for your review. We're sorry that the colors on your new computer are not meeting your needs. Here's an article that may help you troubleshoot some of your display settings: https://dell.to/2CLF6yC.

Best,
Bryan
1-800-624-9896

Hello TheMr,

We are sorry to hear you are experiencing difficulties with your Inspiron and apologize for the inconvenience. To resolve most common issues, we suggest running the suite of tools found within the 'SupportAssist' application that came pre-installed with your PC. It will not only perform diagnostics to determine what may be causing errors but also install the latest updates and drivers. This will ensure you have the best experience to date.

Here is the link to the full article to assist with your performance issue: https://dell.to/32wo0Ss.

Best regards,
Wendy C.

For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.

Kevin,

We're sorry to hear about the poor battery life on your new laptop. Here are some suggestions to extend the life of your computer's battery:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896

woeisme,

Thanks for your review. We hope that your mouse will help resolve the issues that you're having. Please keep in mind that you can always re-calibrate your touchpad with these steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Hello Kabiraj,

Thank you for your review. We are sorry to hear about your experience. Below I have provided steps that should resolve the crashing issue. I have also provided steps to help with performance & speed.

To try to resolve crashing/freezing, you can try the following.
1. At the desktop, click the Search the web and Windows box and type "problem reports."
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
You can read the full article here - http://dell.to/2u98Cct

Limit start up programs:
1. Close all open windows.
2. Press CTRL + Shift + ESC key together on the keyboard.
3. In the Task Manager window, click Startup tab.
4. Select the program or application that you want to disable from loading during startup.
5. Right-click and select Disable.
6. Repeat Step 4 & 5 for all the programs or applications that you want to disable from loading during startup.
7. Restart your PC.

Uninstalling or removing software or applications that you do not use or do not need from your PC can help speed up your PC. Applications may include background processes, system services, context menu entries and other things that can slow down your PC. Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive. I have provided the steps on how to uninstall applications below.

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.

Additional Performance Troubleshooting: http://dell.to/2tSulGV

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

billionairess,

Thanks for your review. We're sorry to hear that the graphics on your new computer are not meeting your needs. Please read this article to find out some ways that you may be able to improve the graphics: https://dell.to/2CLF6yC.

If you are still having headphone jack issues we'd recommend troubleshooting with these steps:

1. Open the Control Panel
2. Open the Sound properties by choosing "Audio Devices and Sound Themes"
3. Select the Recording tab.
4. Choose the Microphone Array on the IDT High Definition Audio CODEC device.
5. Click on the Properties button to open the Microphone Array Properties window.
6. From the General tab, use the dropdown menu to choose Don't use this device (disable).
7. Click on the Apply button to apply the changes.
8. Click on the OK button to exit the Microphone Array Properties window.
9. Click on the OK button to exit the Sound properties window.
You should now be able to use the microphone on your headset.

You can read the full article here: https://dell.to/2WLeOpI.

Best,
Bryan
1-800-624-9896

Dear Valued Customer,

We're sorry to hear about the performance issues that you're having with your Dell computer. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to speed up your computer's performance:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your review. I am sorry that the price of your unit fluctuated after your purchase. If you have any troubleshooting needs, please feel free to reach out to Dell Support so we can further assist you.

http://dell.to/2sH7Qlm

Best,
Meridith 1-800-624-9896

CiSCiSC,

Thanks for your review. We're sorry to hear that Windows 'S' mode has prevented you from downloading several things so far. Here are the steps to remove 'S' mode from your computer for free:

'Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.

1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

Best,
Bryan
1-800-624-9896

Buckpasser,

Thanks for your review. We're sorry that your computer did not include setup instructions. Please take a moment to visit our Product Support Page for the setup guide for your computer: https://dell.to/3bKtXO7.

Best,
Bryan
1-800-624-9896