Customer Ratings & Reviews

Dellinspiron,

We're sorry that your charger port was not working properly. We'd recommend checking the battery compatibility page in order to ensure that you have the right adapter for your computer: https://dell.to/2zrcr3l.

Best,
Bryan@Dell

If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

christils1,

We're sorry to hear about the charging port on your new computer. We'd recommend checking Dell's One Year Limited Warranty to see if your computer qualifies: http://dell.to/2tNsVOs.

Best,
Bryan
1-800-624-9896

User,

We're sorry to hear about the connectivity and performance issues that you're having with your computer. We'd recommend running the Windows Performance Troubleshooter to see if there are ways for your computer to perform faster:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

If you'd like to see if you can resolve your connectivity issues you can try these steps:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

Tonya,

We're sorry that your computer is not holding a charge. Here are some tips that we'd recommend that you try to see if any of them work:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896

Dacia,

Thanks for your review and we hope that you're enjoying your new computer. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/2MqIRPg.

If you need help removing 'S' Mode from Windows 10 you can follow these steps: 'Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.

1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

Best,
Bryan
1-800-624-9896

Lynn1,

Thanks for your review and we're sorry that your computer seems to be heavier than you hoped it would be. It also sounds like the fold back style of computer that you are looking for is called a 2-in-1 if you'd like to see the available Dell models that Best Buy has in stock.

If you have any technical questions about your computer you can always check our Product Support Page here: https://dell.to/2MqIRPg.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your review. I am sorry to hear of the troubles you have had removing S mode from this device. I can understand how frustrating this could be.

Windows 10 in S mode is designed for security and performance, exclusively running apps from the Microsoft Store. If you want to install an app that isn't available in the Microsoft Store, you'll need to switch out of S mode. Switching out of S mode is one-way. If you make the switch, you won't be able to go back to Windows 10 in S mode. There's no charge to switch out of S mode.

1. On your PC running Windows 10 in S mode, open Settings > Update & Security > Activation.
2. In the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. (If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.)
3. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. After you see a confirmation message on the page, you'll be able to install apps from outside of the Microsoft Store.

Best,
Meridith 1-800-624-9896

windsor68,

Thanks for your review. We're sorry that your computer has been performing slower than you hoped it would. We'd recommend running the Windows Performance Troubleshooter to see if there are ways to speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

If you'd like to try to resolve the freezing on your computer you can follow these steps:

1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.

You can read the full article here - http://dell.to/2tW5m33.

Lastly, if you'd like to re-calibrate your touchpad you can follow these steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Disappointed,

We're sorry that your computer did not run at the speed that you hoped it would. If you experience this issue in the future we'd recommend running the Windows Performance Troubleshooter to see if there are ways to improve your computer's performance:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

We'd also recommend running the Dell SupportAssist App to see if there are drivers and software that need to be updated.

We're sorry to hear that you returned your computer but we hope that you'll consider Dell again in the future.

Best,
Bryan
1-800-624-9896

Dan246,

We're sorry to hear about the issues that you're having with your new Dell laptop. While activating Microsoft Office 365 does seem to be more related to Microsoft, please reach out to Dell's Technical Support Team when you have a chance: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Godschild,

Thanks for your review and we're sorry to hear about the issues that you've had with your new laptop so far. Dell's products do come with a One Year Limited Warranty that you can read more about here: http://dell.to/2tNsVOs.

Please follow up with Dell Support if you'd like to see if your product qualifies: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hoosier,

We're sorry to hear about the connectivity issues that you're facing. We'd recommend the following tips to help your WiFi perform better for you:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

Annoyed22,

We're sorry to hear about your internet connection. Here are some steps to help with your computer's WiFi:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

Best,
Bryan
1-800-624-9896

Hello,

Thank you for your feedback. I am sorry to hear about the issues you have had not being able to power on your computer. I can understand how upsetting this can be. If you power cord is not working properly here are some steps that could repair the issue,

We'd recommend checking the following causes of possible AC Adapter Error Messages:

1. Are you using a 3rd party or is a non-Dell branded AC adapter is connected to the PC or docking station?
2. Are you using an AC adapter with a lower wattage?
3. Is the AC adapter is not fully connected to the PC?
4. Check to see if the wall power cord is not fully connected to the AC adapter.
5. The AC adapter or PC's AC adapter port could be damaged.
6. The AC adapter is not recognized in BIOS (System Setup).

You can read the full article here: http://dell.to/2xQTan2.

Also here are some steps you may take to determine if it is not the charger,

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Meridith 1-800-624-9896

Hello,

Thank you for your review. I am sorry to hear that your computer has stopped functioning properly. Here are some steps you may take to troubleshoot the concern,

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

If you need further assistance, please feel free to contact Dell Support directly.

http://dell.to/2sH7Qlm

Best,
Meridith 1-800-624-9896

Hello Kallie,

Thank you for your review and input. We apologize for the issues you have come across when trying to turn on your laptop and have provided steps below that may help with fixing your black screen. The details include how to perform a hard reset along with expelling and lingering power.

1. Disconnect all external devices or peripherals (such as a printer, Bluetooth, or USB devices).
2. Power off your laptop by pressing the Power button for about 10 to 20 seconds.
3. Disconnect the AC adapter and remove the battery intact.
4. Drain the remaining battery by holding onto the power button for approximately 60 seconds.
5. Place the battery back in and plug in the charger.
6. Press the Power button to turn on your laptop.

If you still run into issues with powering your PC on or off, this link will provide further details and troubleshooting steps: https://dell.to/39XZFcC

For additional support, please call Dell directly at 1-800-624-9896

Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam

Sunshine,

We're sorry to hear that you were not able to get the assistance that you were looking for from Geek Squad. We'd recommend reaching out to Dell's Technical Support Team for help if you still need it: http://dell.to/2sH7Qlm.

You can also run Dell's SupportAssist app to help with setting up your computer so that you can ensure that you have all of the latest drivers and software installed.

Lastly, here's a link to the set-up manual for your new computer: https://dell.to/3bKtXO7.

We hope that these links help you set-up your computer the way that you'd like it to be.

Best,
Bryan
1-800-624-9896

Itmanager,

We're sorry to hear about your experience with your computer. Please review Dell's One Year Limited Warranty Policy to see if your computer qualifies: http://dell.to/2tNsVOs.

If you need additional assistance please reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

EC26,

Thanks for your review and we're sorry to hear that the charger stopped working the way that it's supposed to on the laptop. If you need to read the terms of Dell's One Year Limited Warranty for our products you can find it here: http://dell.to/2tNsVOs.

Please feel free to reach out to Dell's Support Team for additional assistance: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896