Customer Ratings & Reviews

Thanks Frank. To clear up any confusion, previously this Dell laptop page included two images that showed a DVD-ROM drive door on the side of laptop. This was an inaccurate photo, as this device does not come with a DVD-ROM, which was accurately described in the “Specifications” section. Those images have been removed. The images on our website are now accurate. We apologize for any confusion these images may have caused.

Hello Frank,

We're sorry that your laptop does not include a DVD drive. Best Buy has an external DVD drive from Dell that we would recommend you look into purchasing: http://bit.ly/2N8c7bq.

Best,
Bryan
1-800-624-9896

Cbyi,

Thanks for your review. We're sorry to hear that the touchpad has been giving you trouble. We'd recommend re-calibrating your touchpad with these steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

We hope this helps your touchpad respond better for you.

Best,
Bryan
1-800-624-9896

Skinney,

Thanks for your review. We're sorry that your computer is not performing as fast as you'd like it to. We'd recommend running the Windows Performance Troubleshooter to see if it can perform faster for you:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Brink,

Thanks for letting us know that you're not able to review this product at this time. We're sure that your husband will love his new gift. If you have questions about the system you can always refer to our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Abraao,

Thanks for your product feedback. We're happy that you like the configuration of your new computer. If you have any technical questions about your computer you can refer to our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Andy,

We're happy to hear that your mom's new laptop is working out well for you. If you do have any questions we'd recommend checking out our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

PMNP,

We're glad that you're happy with your laptop for the most part. If you'd like to free up some storage you can store some of your files in the cloud using Microsoft's OneDrive. We'd also recommend looking through the installed programs on your computer to make sure that you plan to use all of them. If there are any programs that you'd like to remove you can follow these steps:

Uninstalling or removing software or applications that you do not use or do not need from your PC can help speed up your PC. Applications may include background processes, system services, context menu entries and other things that can slow down your PC.

Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive.

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

Sigrho,

We're glad that you're enjoying your new laptop. If you'd like to see if there are ways to speed up your computer you can run the Windows Performance Troubleshooter:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

BigCheese,

We're sorry to see that you're not completely happy with your laptop purchase. We'd recommend checking out our Product Support Page for additional help if you need it: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Hi TheOwner,

We're sorry to hear that your new computer did not meet your expectations. It's possible that some software that was pre-installed on your computer may be programs that you may not use. Take a look through your programs and see if there are any programs that you can remove with the following steps: Uninstalling or removing software or applications that you do not use or do not need from your PC can help speed up your PC. Applications may include background processes, system services, context menu entries and other things that can slow down your PC.

Uninstall applications you no longer need using Programs and Features (previously called Add/Remove Programs). Unnecessary applications occupy space on your hard disk drive.

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.

You can read the full article here - http://dell.to/2tSulGV.

Hopefully this will help with your computer's overall speed.

Best,
Bryan
1-800-624-9896

Pook,

Thanks for your feedback. We're glad that your computer is meeting your needs. If you have any questions about your computer you can check out our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Hello Venkata,

We're happy that you're satisfied with your new computer. If you have any questions you can check our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Ulhas,

Thanks for your review. We're sorry that your computer is not performing exactly the way you hoped it would. If you have specific questions you can check out our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Otash,

Thanks for your review. We're glad to hear that your new Dell computer is meeting your needs. We'd recommend checking our Product Support Page if you have questions: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Thank you for taking the time to write a review on your Inspiron experience. We're glad to read that you seem to enjoy the laptop. If there is anything we can do - answer questions or concerns - please give us a call - at your convenience - 1 (800) 624-9897. Best, Chris

Hello Babu,

Thanks for your review. We're glad to hear that your new laptop is working well for you. If you have any questions about your computer we'd recommend that you check out Dell's Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Hey Grace, we're sorry to learn that you had your Inspiron touch-screen generated heat. Our team hopes you find a product that meets your needs with computer temperatures. If you have any questions or concerns, please call us - at your convenience - 1 (800) 624-9897. Best, Chris

Meagan,

We're sorry to hear about the audio troubles that you're having with your office's new Dell computer. It's great that you've been able to update all of the drivers on your computer and we're happy to hear that the speakers started working.

Please reach out to Dell's Technical Support Team for additional help with the computer microphone: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Robsquatch,

We're sorry to hear about the experience you had with your new laptop. If you experience these issues with a Dell computer in the future we'd recommend running the Dell Support Assist app on your computer to help with the set up.

Best,
Bryan
1-800-624-9896