Customer Ratings & Reviews

Rick,

We're sorry that your computer has had trouble during setup. We'd recommend trying the Dell Support Assist App while setting up your computer. This will ensure that all of the most up to date software and drivers are installed on your computer.

If you need to reach out to Dell's Technical Support Team again you can contact them here: http://dell.to/2sH7Qlm.

Best,
Bryan
1-800-624-9896

Hi Rasheed,

Thanks for your feedback. We're sorry to hear that your laptop is a little heavier than you were expecting. If you do have technical questions about your computer you can check our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Hi Foster,

We're sorry that you're finding your new computer difficult to use. Here's a site that Dell created to help people use Windows 10 better: http://dell.to/2wMZqyx.

If you'd like to view the manuals for your computer you can find them here: http://dell.to/2iTFvFc.

Best,
Bryan
1-800-624-9896

ACD1965,

Thanks for your review. We're sorry that your new computer is not meeting all of your needs. We'd suggest running the Windows Performance Troubleshooter to see if there are ways to speed up your computer:

1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.

You can read the full article here - http://dell.to/2tSulGV.

Best,
Bryan
1-800-624-9896

JJJung,

Thanks for your review and your feedback about your new laptop. If you do have any questions about your laptop you can refer to our Product Support Page here: http://dell.to/2uBnCA3.

Best,
Bryan
1-800-624-9896

Hello Ernie, we regret to learn about your Inspiron glitching and understand how that could frustrate any customer trying to work on a laptop.

In case you haven't returned the product, please try these troubleshooting steps:
1 Power off the Dell Laptop PC.
2 Disconnect any peripherals connected to the PC and connect the AC Adapter (charger) to the PC.
3 Make sure that the LCD screen is clean (no dust particles are on the surface of the screen).
4 Press and hold D key and power on the PC to enter LCD built-in self test (BIST) mode.
5 Continue to hold the D key until you see the entire screen change colors.
6 The screen will change colors to black, white, red, green and blue.
7 Carefully inspect the screen for abnormalities.
8 Press Esc key to exit.

At your convenience, please reach out to our customer service team at 1 (800) 624-9897.

If you did return the Inspiron, we hope you find a model that meets your needs. We thank you for taking the time to voice your experience.

Best,
Chris

Poly,

We're sorry that your touchpad is not working the way you hoped it would. We'd recommend re-calibrating your touchpad by following these steps:

Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

Hello Savy,

Thanks for your review. We're sorry that your computer did not connect to your 5 Ghz connection the way that you hoped it would. Not all models are made to connect to all available connections. I'm sorry that this computer did not work the way that you intended it to.

Best,
Bryan
1-800-624-9896

Moondust08, We're sorry that you decided to return your computer based on the errors that you were having. In the future you can limit the number of programs that launch at startup so your computer will boot up faster. It's possible that one of these programs was also causing the loop and once it was disabled there would not have been an error any longer. We hope that you will consider Dell again the future. Best, Bryan 1-800-624-9896

Saurabh,

Thanks for your review. We're sorry to hear that your new Dell laptop has been hibernating randomly on you. We'd recommend updating the Power Plan for your computer:

1. At the desktop, click the Search the web and Windows box and type "sleep".
2. Select Power and Sleep settings, then select Additional power settings at the bottom of the screen.
The Power Options window appears.
3. Select Balanced (recommended), Power saver, or select Create a power plan on the left side of the screen.
4. Customize your plan settings as desired.

You can read the full article here: http://dell.to/2lXRpSD.

Best,
Bryan
1-800-624-9896

Vikash,

We are sorry to hear that you decided to return your laptop because of poor performance. Windows does have a Performance Troubleshooter that we would have recommended that you try to run on your computer to see if there are ways for your computer to run faster.

We hope that you will consider a new Dell laptop in the future.

Best,
Bryan
1-800-624-9896