Customer Ratings & Reviews

elane90,

Thanks for your review. We're sorry that you are having trouble reading your keyboard with the backlit feature. Here are steps to adjust the brightness or turn off the backlighting all together: https://dell.to/3bOZUV2.

Best,
Bryan
1-800-624-9896

Dwelch,

We are sorry that your computer is overheating on you. We'd recommend trying the following steps to help your computer perform at a lower temperature:

Tips for Proper Usage:

1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.

Best,
Bryan
1-800-624-9896

ticker92,

Thanks for your review and we're sorry that your touchpad is not as sensitive as you hoped it would be. Here are the steps to re-calibrate your touchpad: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

MisterEd,

We're sorry to hear that you were not more happy with your new computer. Here are the steps to adjust the brightness of your backlit keys or turn off the backlighting all together: https://dell.to/3bOZUV2.

If you'd like to see if there are any driver updates for your camera you can check our Product Support Page here: https://dell.to/3gMyl1H.

Best,
Bryan
1-800-624-9896

JoanofArk,

We're sorry to hear about the issues that you've had with your computer so far. Consider the tips in this article with regards to your computer shutting down: https://intel.ly/2BlmpED. Please also consider un-checking the box in the Power Management tab that allows the computer to turn off the device to save power.

Best,
Bryan
1-800-624-9896

Valued Customer,

We're sorry to hear about the issues that you're having with your new 2-in-1 laptop. We'd recommend downloading the latest RealTek High Definition Audio Driver update that Dell released on your system's product page: https://dell.to/3gMyl1H. We hope that this helps resolve any issues that you're having.

Best,
Bryan
1-800-624-9896

Melissa54,

We're sorry to hear about the issues that you had with your computer purchase. We'd recommend that you reach out to Best Buy directly in order to see what your return and exchange options are for a new computer: http://bit.ly/2v2IVhI.

Best,
Bryan
1-800-624-9896

StaticNoise,

Thanks for your review and we're sorry that your touchpad is not working the way that it should. We'd recommend re-calibrating your touchpad with these steps: Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties.

Here are some tips to modify these settings:

1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.

You can read the full article here - http://dell.to/2tqmS02.

Best,
Bryan
1-800-624-9896

BobC,

We're sorry to hear that you're having issues with your new computer. Dell did just release a new RealTek High Definition Audio Driver for your computer system. You can find the new driver to help improve your audio here: https://dell.to/3gMyl1H.

Best,
Bryan
1-800-624-9896

diegoada,

Thanks for your review. We're sorry that your computer's weight is not meeting your needs. If you have any technical questions about your computer you can check our Product Support Page here: https://dell.to/39mAOwP.

Best,
Bryan
1-800-624-9896