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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 331 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the Inspiron laptop's overall performance, processor speed, and responsive touch screen. Many appreciate its portability and ample RAM. However, some customers have reported issues with overheating and excessive fan noise. A few users also found the laptop to be heavier than expected and experienced occasional Bluetooth connectivity problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 331 reviews
  • Rated 5 out of 5 stars

    New lap top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my lap top - puck up was so easy! Great support staff too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfectly priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my uncle and aunt .. and they both love it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    poor quality control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish the Geek Squad did a better job in testing these Laptop

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item, it was an open box return, I would have given it a higher rating, but Best Buy did not provide me with a charger. I had to buy my own.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    dell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, easy setup. laptop weight is heavy however

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    PC laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the feel and use. I have not had a home pc for long time and am catching up on technology. Needs an instruction manual on better on line tutorials.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Overheating

    Rated 1 out of 5 stars

    This laptop had issues with overheating and excess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop had issues with overheating and excessive fan noise, so I returned it and ended up buying an HP laptop

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    jimk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with my new laptop!Very helpful sales staff!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow to open and respond.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes to long to boot up, programs to open up and to respond. Thought I was getting a much better computer then my 12 year old ASUS. It is not. I figured with widows 11 and newer technology this computer would outperform my old ASUS but fails terribly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer sucks. It’s a piece of garbage. It never works right from almost out of the box. Nothing is wrong is covered by warranty.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash! DO NOT BUY

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for about 6 months, but then a defect in the hinge broke, cracking the screen. Had a 1 year warranty with dell, they refused to replace or give new parts to fix. Ongoing issue with defect which dell refuse to acknowledge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great the monitor keeps shutting down on me. Computer came defective

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item from Best Buy. Within 1 year, the laptop started breaking at the bottom when we tilt the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Motherboard Fried after 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mother board already fried after 3 months, won't power up. Dell is going to repair but the hard drive will be formatted, all data lost, and will be replaced with the same mother board so this computer is complete garbage. Research the problem, steady orange light. Hundreds of comments by other victims of Dell. $1K+ lost.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    2 months old and not charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is two months old and hardly been used. It is not charging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SLOW AND SMALL AND THE KEYS MOVE WHEN YOU TAP THEM.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TOY?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks adequate sound level and consistency-wavers. Can’t imagine that is acceptable. Certainly is a dramatic downgrade from my Lenovo.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received it with a defective hard drive. We are are getting the run around. It is being returned to the manufacturer and will be gone about 3 weeks. All we wanted was an exchange. After being Best Buy customers for years will never shop there again. If we could give negative stars we would!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A month later the battery died

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as new in an open box. A month later the battery died, I went into the bios and it turns out it had been changed a month ago. They are scammers. Be careful!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very slow. Makes a bad work computer. Good for drawing only

    No, I would not recommend this to a friend