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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 335 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are satisfied with the Inspiron laptop's overall performance, processor speed, and responsive touch screen. Many appreciate its portability and ample RAM. However, some customers have reported issues with overheating and excessive fan noise. A few users also found the laptop to be heavier than expected and experienced occasional Bluetooth connectivity problems.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 335 reviews
  • Rated 5 out of 5 stars

    Nice product very practical and highly recommended

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product very practical and highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My purchase was so seamless and the customer service was great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Consumer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is NOT high end as the camera on the laptop's camera does not work with Windows 11 (which is the software that the laptop is shipped with). I have unfortuantely now learned that there must be a Intel IRIS Xe graphics card! Hard to believe that either Best Buy or Dell would NOT tell the consumer (i.e., me) this basic information--really poor on both Dell and Best Buy!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New lap top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my lap top - puck up was so easy! Great support staff too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfectly priced

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my uncle and aunt .. and they both love it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    dell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy, easy setup. laptop weight is heavy however

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Overheating

    Rated 1 out of 5 stars

    This laptop had issues with overheating and excess

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop had issues with overheating and excessive fan noise, so I returned it and ended up buying an HP laptop

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    No charger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item, it was an open box return, I would have given it a higher rating, but Best Buy did not provide me with a charger. I had to buy my own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    jimk

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with my new laptop!Very helpful sales staff!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working in 6 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is fine while it lasted. Even with minimal to moderate usage and not even taking it out of the house, (meaning kept on a table most of the time), one fine day the laptop did not come up. Nothing on the screen. Zilch!! .. Tried to follow some online stuff to battery reset or hard reset & boot. Nothing worked. Finally took it to Geek Squad (in Best Buy). While they could not make it work, they did send it to Dell who put in a new motherboard. So THANK YOU to Geek Squad & Best Buy. But Dell .. not so sure now

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    poor quality control

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wish the Geek Squad did a better job in testing these Laptop

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PC laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the feel and use. I have not had a home pc for long time and am catching up on technology. Needs an instruction manual on better on line tutorials.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow to open and respond.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes to long to boot up, programs to open up and to respond. Thought I was getting a much better computer then my 12 year old ASUS. It is not. I figured with widows 11 and newer technology this computer would outperform my old ASUS but fails terribly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash! DO NOT BUY

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for about 6 months, but then a defect in the hinge broke, cracking the screen. Had a 1 year warranty with dell, they refused to replace or give new parts to fix. Ongoing issue with defect which dell refuse to acknowledge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great the monitor keeps shutting down on me. Computer came defective

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer sucks. It’s a piece of garbage. It never works right from almost out of the box. Nothing is wrong is covered by warranty.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Motherboard Fried after 3 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mother board already fried after 3 months, won't power up. Dell is going to repair but the hard drive will be formatted, all data lost, and will be replaced with the same mother board so this computer is complete garbage. Research the problem, steady orange light. Hundreds of comments by other victims of Dell. $1K+ lost.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TOY?

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks adequate sound level and consistency-wavers. Can’t imagine that is acceptable. Certainly is a dramatic downgrade from my Lenovo.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    2 months old and not charging

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is two months old and hardly been used. It is not charging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SLOW AND SMALL AND THE KEYS MOVE WHEN YOU TAP THEM.

    No, I would not recommend this to a friend