Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $1,199.99
Clearance
The comparable value price is $1,499.99

Customer reviews

Rating 4.4 out of 5 stars with 323 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.7 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers express satisfaction with the Inspiron 2-in-1’s touchscreen, performance, battery life, and ease of use. Many appreciate the ample RAM and storage, along with the vibrant display and lightweight design. However, some users report issues with heat generation, fan noise, and the camera's quality. A few also mention concerns about the keyboard size and hinge durability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 323 reviews
  • Rated 5 out of 5 stars

    jimk

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with my new laptop!Very helpful sales staff!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Slow to open and respond.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes to long to boot up, programs to open up and to respond. Thought I was getting a much better computer then my 12 year old ASUS. It is not. I figured with widows 11 and newer technology this computer would outperform my old ASUS but fails terribly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item from Best Buy. Within 1 year, the laptop started breaking at the bottom when we tilt the screen.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash! DO NOT BUY

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for about 6 months, but then a defect in the hinge broke, cracking the screen. Had a 1 year warranty with dell, they refused to replace or give new parts to fix. Ongoing issue with defect which dell refuse to acknowledge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great the monitor keeps shutting down on me. Computer came defective

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Motherboard Fried after 3 months

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mother board already fried after 3 months, won't power up. Dell is going to repair but the hard drive will be formatted, all data lost, and will be replaced with the same mother board so this computer is complete garbage. Research the problem, steady orange light. Hundreds of comments by other victims of Dell. $1K+ lost.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    2 months old and not charging

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is two months old and hardly been used. It is not charging.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BAD

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SLOW AND SMALL AND THE KEYS MOVE WHEN YOU TAP THEM.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    TOY?

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lacks adequate sound level and consistency-wavers. Can’t imagine that is acceptable. Certainly is a dramatic downgrade from my Lenovo.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible Experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received it with a defective hard drive. We are are getting the run around. It is being returned to the manufacturer and will be gone about 3 weeks. All we wanted was an exchange. After being Best Buy customers for years will never shop there again. If we could give negative stars we would!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    A month later the battery died

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as new in an open box. A month later the battery died, I went into the bios and it turns out it had been changed a month ago. They are scammers. Be careful!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Order cancelled

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Order cancelled due to some reason. Not really told why.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Slow

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very slow. Makes a bad work computer. Good for drawing only

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    MS Teams - No Volume

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is barely 30days old volume doesn’t work.. This sucks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    terrible

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop sucks don’t buy it breaks after less than a year

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worse Purchase ever

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse computer I have ever had, I have had a few. Also purchased the $179 Geek sqaud and I still have not gotten my issues taken care of. Sad Sad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dell

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I return this laptop why I’m still being charge for this laptop

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Worth the Deal

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good, having many issue with it going to bring it back

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fan noise, Weight

    Rated 3 out of 5 stars

    Just okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this laptop is not worth it. Although it comes with 32gb ram and the ultra 7 processor, the laptop slows down under moderate load, suffering from thermal throttling and other heating issues. When installing a program or playing a game the fan gets very loud and becomes distracting. Also, don’t expect any games to run well. Other than that, it stays silent when performing simple tasks and build quality is decent, but it is very heavy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dell Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dell is a great product...gave as a Christmas gift...great features...perfect size..nice laptop computer

    I would recommend this to a friend