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Customer Ratings & Reviews

Your price for this item is $919.99
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The comparable value price is $1,149.99

Customer reviews

Rating 4.7 out of 5 stars with 951 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Inspiron 2-in-1 laptop's responsive touchscreen, powerful performance, and long battery life. Many appreciate its ease of use and the value for its price. While some find it a bit heavy and prone to heating up, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 951 reviews
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Not for business travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great for home use but too heavy for business travel. I wanted to exchange for one lighter but missed the 2 week return policy. Beware all! I thought it was 31 days.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello MelbaW

      We would like to thank you for taking the time to leave us your review. It's disappointing to learn that your Dell Inspiron 16 2-in-1 Touch Laptop is not meeting your expectations due to its weight, making it less ideal for travel. This is certainly not the type of feedback we like to hear from our valued customers.
      We continually aim to improve, and reviews like yours are instrumental in helping us develop products that our customers adore.
      Should you have any inquiries or issues, our team is committed to providing assistance and ensuring your complete satisfaction. We encourage you to contact a Dell representative using the provided contact details below for any assistance you may require.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the laptop but do not like Windows 11. This is the 2nd Dell laptop I've owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jack of all Trades

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent medium range laptop for general browsing, good build quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dell inspiron 16.2 laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It slowed down and its not simple to fix and i got to take it back to the store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a very good experience at Best Buy purchase a Dell computer and Apple EarPods

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent computer but it randomly shuts down at times and gets very hot.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Go for the works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I really like it, only down side you cant download the youtube app which isnt big deal and I have to use outlook for email but again not a super big deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works great, appears to be made of good and fingerprint non-showing material

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great loptop! Super reliable especially for student and want to play some games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell - Inspiron 16” 2-in-1 Touch Laptop - Intel Co

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy always has everything I'm looking for at great prices friendly staff knowledgeable and great service Love The Geek Squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good computer, is easy to use and very comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, I am super happy with my purchase and the help I received in store was top notch.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 1 out of 5 stars

    Dead in 3 weeks.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It started off great. Computer was very fast and was able to transfer everything over. This was a present for my wife. Three weeks to the day after purchasing my wife opened the computer to turn it on and it was dead. Tried everything but it would not power on. Took it to the Geek Squad, they tried a different power supply, and it still would not power on. Dell used to be a top name brand, I guess no more. I checked the web and apparently this is a common problem. Returned it and bought a MacBook.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello KennethG,

      Thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with your Dell Inspiron 16 2-in-1 Touch Laptop due to which you opted to return it. This is certainly not the type of feedback we like to hear from our valued customers, or the type of product Dell intends to deliver.

      Furthermore, we always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
      We really hope that you would give Dell an opportunity when making your next purchase

      Should you continue to encounter any problems, we are eager to assist you in resolving any issues to your satisfaction. Feel free to reach out to a Dell representative using the contact information provided below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    2 in one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy for a well equipt PC that doubles as a tablet and a laptop as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A really good laptop for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box purchase. Two things were disappointing. First, for a 16" laptop, I would have liked to have a numerical key pad. The day after I purchased it, I did return this computer because it had multiple keys on the keyboard that did not function. I ended up purchasing a Copilot laptop.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No on Best Buy Protection Plan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to get a new computer and wanted the Geek Squad's help. I bought this computer and they transferred all of the data from my current computer to the new Dell. I used it for a week and then it just went blank and I, nor any of my friends could get it to come back on. I returned the computer and they gave me a full refund on the computer, but said I would have to contact Best Buy for the refund on my Best Buy Total Membership. I was on a chat with Robin for an hour and was assured I would receive the full $179.00 refund, but only received a $27.00 refund.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    THIS IS IT.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ITS A NICE LAPTOP BUT THE BACKLIT KEYBOARD ISN'T VERY GOOD. OTHER THAN THAT ITS PRETTY GOOD.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this gaming monitor. Fits perfect on desk. The picture is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4th. Inspiron and counting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the service that Dell provides during the support period, this is my fourth dell Inspirion!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good with this price. Satisfied. Only cooling fan makes some sound

    I would recommend this to a friend