Customer Ratings & Reviews

DON'T purchase this computer! 2 weeks after purchase the OS went bad. Now I've lost $39 in support and possibly my license for the one time buy on Microsoft Office Home. Will never buy a Dell products again. Fortunately, I was able to get a refund on the Computer because I was within Warranty timing.

I bought this to replace my HP laptop, but am disappointed that it is slower than my 7 year old laptop.

I wanted the HP laptop but the Dell laptop was ordered. returned laptop

Was too big and bulky for me but decent for less meed for a lot of transporting it

Ordering my Dell - Inspiron through Best Buy has been the most HORRIBLE experience that I ever had. Not only did I not have the laptop for the youths in DC for their Substance Use/Misuse Training Prevention for the class instructors, but I spent an enormous amount of time (hours/12 calls over an hour each to research and update and reorder) calling, emailing, and communicating with Best Buy. I purchased the Total Best Buy Membership just to avoid circumstances like this one. The confusion of the support staff despite the hours of time spent reviewing and updating information is simply unacceptable. Now I am being told that my order was cancelled. I could have purchased a second one but did not out of fear that I would never receive a refund. I was told that a refund was not an option.

Really disappointing on christmas for a kid to open the present they really wanted and have it not work! Best buy has been disappointing for years and i should have know better when my brand new iphone didn’t, why should their open box products work. Also, didn’t appreciate how long it took to return the computer since they had to fully check it. Poor quality products, and poor customer service.

Worst laptop I’ve ever owned. One morning, turned it on and it just stopped working. Did not want to connect to the internet. The WiFi driver just broke randomly. Dell is a terrible company that utilizes cheap parts. Never purchased this product or dell in general.

Not good for gaming. Unique design. User preference. Do research on cpu and igcu. Doing this will let you know that comps for you creativity, gaming, multiple tasking.

This is a Terrible computer; it broke in less than 2 years.

Dell Inspiron 16 2-in-1, 7640 Laptop is a nice upgrade from my most recent Dell Inspiron 7000! I have a few Dell computers/laptops and this one did not disappoint. Intel Core Ultra 7 processor, Windows 11, 1 TB storage, 16GB memory, with 16” display. It comes with 30-day Trial offer for Microsoft Office, 4.8lbs, 4 speakers, Dolby Atmos Core and Waves MaxxAudio Pro, Integrated FHD Webcam and digital microphone, Intel Wi-Fi 6E, Bluetooth wireless card and a 90Wh Battery (battery life up to 15 hrs), power cable, and a little paper with QR code and warranty paper included. Out of the very well packaged box this is an Ice Blue 2-in-1 Laptop that is a little on the heavy side – but very sturdy! This is replacing (working with) my other 2019 Dell 2-in1 and I am very pleased so far! The laptop booted up very quickly as I just followed along, made my selections and was on my way! It had a semi charged battery that lasted for a while before I had to recharge. After selecting my network, it checked and installed updates – again quickly. I linked my printers and phone to the new Dell and imported some data from my 2019 Dell easily. I am not really a gamer aside from Solitaire and some word games so probably won’t take full advantage of all gaming capabilities of this computer. I do, however, do my work, documents, web searches etc. from this and it is a very capable laptop. I have had no issues, battery performance is great, the laptop stays pretty cool for the hours I am on it, and it wakes right up when I open it. The audio is very good with the side speakers on the keyboard area; however, I am sad that the speakers take up so much of the keyboard area and did not allow for the number pad on the right side… tough to get used to no number pad/calculator option. This has probably been my biggest challenge – getting used to the finger positioning of the keyboard. On that topic, the keyboard keys are a bigger size and comfortable to use and I like the backlit keyboard. This comes with a Windows Copilot Key that kind of gives you an AI assistant which is helpful finding you answers and solutions! It also has 2 thunderbolt USB-C ports (very useful for me to link my Samsung phone cord to) and also the laptop charging cord, 2 USB A ports on either side, an HDMI port, an audio jack and my favorite is the SD card reader! The 2-in-1 hinge feature is strong and very useful when watching a movie or showing a slide show. The colors are vibrant and easy on the eye. All in all, this is a very nice, capable, upgraded Dell computer/laptop that has a competitive price point and I think is a great product by Dell.

I am totally impressed with this 2:1 laptop. A computer that can replace my standard desktop, and be used as a Tablet/Tv. It does everything that a notebook that weighs only half its weight can do short of "windows hello" camera recognition software and enough needed ports to cover most desktop users' requirements. 1920 by 2000 Hd+ display for watching TV or evaluating widescreen photographs & movies, built in microphone, two USB-a and USB-C ports (one usable for charging), audio plug, SD card reader, wifi AX, 16g memory, HDMI out and the laptop access for upgrading memory Wi-Fi cards & other peripherals of laptop compatibility This core I7, 16 thread laptop sports a single cpu speed of 4.5 gigahertz according to my estimates, it states it reaches 4.8 but it's still stronger than my 2009 home-made desktop, which I've overclocked, SSD based, modified Windows 10 with all the bloatware crippled or removed. This machine runs with all the bloatware of windows 11 including negligible features that aren't even necessary to be running in the background. The sheer power of this machine is finally worthy of meeting my 2009 needs and then some. It is both a reasonable portable tablet as well as full blown laptop and in many people's circumstances an easy replacement for your average desktop. No one needs the power that I push my computers to doing stocks, checking, auctions sifting through social media using a homegrown AI, downloading TV shows and removing commercials and uploading them back to my DVR to watch television in peace without all the nonsense. I thought for certain I have to wait another five years minimum to get a desktop that can replace my last desktop but apparently this laptop does all that and offers a capacity to be a portable TV and cover almost all my client needs so if my business returns this guy can be the center of it My photo enthusiast will love it my, gaming people, social media people will have plenty of overkill with podcast capability, my web creating people will love it in my excel and other developers will find it exceptional. At my age most of my clients are seniors or senior pluses. The intelligence interface and the outstanding Dell support will actually come in extremely useful, even with the bloated windows os.

A horrible laptop. Battery is failing, and recharging stops as if it has its own character - going from 100% to 12% within an hour or two, even when not in use.

Purchased a laptop. There is an issue with videos. It is random. When it happens the screen has nothing but wavy lines. Followed all the troubleshooting steps, but, nothing has fixed it. Laptop is a piece of crap.

Its open box item mentioned excelent condition. But we got a damaged broken laptop. Also it has issues im installing os seems like there heardware isuues too. Finally i returned this item on next day

terrible computer , it is so slow and terrible customer service from Best Buy I would never buy another item from Best Buys again

It last 6 days before it started having problems. The morning of the 8th day it was totally dead.

The first Dell Inspiron had internal Problems. Nolan, at Geek Squad desk, facilitated an exchange. He had all data copied to an external hard drive then transferred data from defective to new Inspiron.

Come with no charger and contacted customer care many times with no actual response

Your Geek Squad told us that the QuickBooks program we purchased was about to be used without internet. Turns out they lied and no one from your company will do anything about it. Rotten service

This is a really great work /study computer. One thing I liked about it right off the bat is that the screen is nice and big. Because it is a touch screen, sometimes my big fat fingers have issues clicking the right buttons if the screen is too small. Its also decently powerful and can handle quite a bit in photoshop and elements. I was able to do quite a bit in both programs without running into any issues or feeling like the computer dragged too much. I did try to game on it a bit and it works fine for any web based games, lighter games like minecraft, as well as older games like StarCraft 2. Putting on newer stuff worked too, but the image settings were a bit lower. That’s to be expected since it doesn’t have the best graphics chips in it. I wouldn’t use this for a full on gaming computer, but if you took it to college and wanted to do some light gaming on it, it would work great. The speakers were a bit disappointing as I expected a bit better from the specs. Its still really pretty good and clear, but the max volume wasn’t as loud as I expected. Since I use headphones most of the time, this isn’t a big deal. Install was also surprisingly easy. I’ve been really annoyed recently with the bloatware and required user accounts just to get your computer running. This still had all of that, but it felt like it didn’t try so hard to prevent you from skipping or working around it. I do really like the fingerprint scanner, since for work or school the computer is getting closed and logged into a lot and its just so much faster and easier. It also hast the built in webcam cover so you can be sure that even if something happened and your camera gets turned on by accident, you know it won’t show anything embarrassing. This is a real must have for me to send with a college kid who may have a one bedroom apartment where they change clothes in view of the computer. I did notice that it takes quite a bit more power than I expected. The charger is 100w USBc Charger while other standard USBc chargers I have are 60w. In fact my stand alone higher watt USBc charging station is only 90w since that was enough for nearly every laptop that had charging by USBc. Most other laptops I have that need more than 90w have a non-USB charger. If you plug in anything less than 100w into it, even if you have nearly full power, this computer will do the stupid Dell “we’re slowing everything down to protect you and your computer, but really we’re trying to force you to buy our genuine more expensive replacement charger” scam. Its annoying, but it will actually charge off of a 90w or 60w charger. So if you don’t need the power or speed you can just run it and let it slow charge while plugged into a lower watt charger, or in if you really need the speed you can let it charge at a slow rate until you have enough to work for a while, then you can unplug it and run at full speed off battery power, rinse and repeat as necessary. Annoying, but still not as bad as a lighting port. It did work fine with my dell docking station, even though it is older and designed for lower powered UCBc laptops, but I think technically the power block for the station is 120w so if you have a dock you should be ok with it even if its a bit older. Overall this is a great college or work computer. I would recommend this for pretty much anyone but someone looking for a serious gaming machine.