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Customer Ratings & Reviews

Your price for this item is $919.99
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The comparable value price is $1,149.99

Customer reviews

Rating 4.7 out of 5 stars with 951 reviews

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Rating by feature

  • Battery Life

    Rating 4.8 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are impressed with the Inspiron 2-in-1 laptop's responsive touchscreen, powerful performance, and long battery life. Many appreciate its ease of use and the value for its price. While some find it a bit heavy and prone to heating up, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-951 of 951 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop I use it for college and it runs well

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good features auto turn on when you open. very fast

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Very Pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this purchase. The 16" screen and touch screen are exactly what I needed for my online tutoring.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In store experience was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. The first product had a mother board die upon first use. Another was shipped to my home in days without any issues. Customer service employees very helpful. Will buy from them again!!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It warms up a little more than I was expecting but good overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High-Quality Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a working laptop since 2021 and was looking to upgrade from my previous Dell 2-in-1. The setup was super easy, and everything from my previous OneDrive transferred smoothly. It's great for personal use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful Laptop but do not like the new Windows 11. I avoided uploading to my last computer that I had for six years.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 1 out of 5 stars

    Pick a Different Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst laptop I have ever owned. I bought it a few months ago. It overheated easily and the fan was so loud that my roommate suggested it was faulty. I returned it in trade for the exact same laptop, only to suffer the same problem. When I turn it on, the fan is running instantly and is extremely loud. When I use it for more than fifteen minutes, the bottom turns into an inferno. When I restart it for updates, the laptop struggles to turn back on. It gets stuck on the "restarting" page and I have to force shut it down Every. Single. Time. No matter how long I wait, it will not reboot unless I force shut it down. Complete waste of money, wish I chose another laptop.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear KaraH,

      We value your feedback and want to thank you for taking the time to leave a review. We sincerely apologize for the heating issues encountered with the Dell Inspiron 16 2-in-1 Touch Laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver.
      We have noted the details of your statement and your feedback will be shared with our quality team for consideration in future improvements. We always strive to get better and reviews like yours are helping develop products our customers love.

      To assist you with the issues that you are experiencing with your system, I have provided troubleshooting steps with the full article.
      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H

      You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct

      If you continue to experience any issues or need further assistance, please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 3 out of 5 stars

    Not my type hitter not my type

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my type. Vivobook pro 15 is way better. Love anything else.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible experiences on this laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has caused me a lot of trouble and wasted a lot of my time. The first one I bought kept freezing and then resuming on its own, and this happened repeatedly on the first day, so I returned it to Best Buy for an exchange, which took a few hours. The second one only lasted 10 days, and more and more keys on the keyboard stopped working, so I returned it to Best Buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WONT TURN ON

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally just opened a new unopened box- does not turn on . Tried everything it won’t power on

    No, I would not recommend this to a friend