Customer Ratings & Reviews

One month after purchase, Clicked on windows update which crashed computer. Spoke to two separate managers who each told us it was our problem. Both refused to help unless we paid your company more money. Disappointed that BB does not stand behind its products.

This laptop is very nice, I lovee the design and it worked very well for just personal use. However I was dissapointed because after almost 2 years only the display stopped working. I was told that it’s a common malfunction with this product. It is very expensive so not worth repairing.

It's the first time that I buy a dell laptop, and its going to be the last too. I regret not buying a Toshiba or HP. Many issues. When you want to hear something and the computer is not plugged in, is really poor. When it does the updates, start to be like crazy and you have to reset to "try" to do something. I had to reset to the factory because the computer became like crazy. Now the touchscreen does not work (after 6 month) I have the drivers up to date, I did everything that i could to make it work and nothing happened. I don't know how many issues I am going to have with this computer, so I have to expend more money now to buy another because I don't trust any more this computer. The worst thing I have my best friend have the same computer and she has the same issues as me.

Till now it has been good. I am experiencing some issues with touch.

Does what I need it to do. Needed something with multi use capability

This item works great. Very good quality and I would buy it again.

I bought this laptop thinking that Dell laptops were better than HP. It was great while it worked. After a year and a half, the face recognition slowly stopped working and now the screen has completely gone out. Water of $700.

Slow , hangs up - disppointing ! I was expecting lightning speed processing power and in a real upgrade from my former Inspiron , The ability to roll back from windows 10 wasn't very easy and the touchpad is tricky

purchased this for a student. 45 days after purchase was unable to use keyboard tablet keyboard function gone as well. now other unexpected things are happening. beginning to rethink the wisdom of this purchase.

I bought it when it came out and I found out it had static noise coming out of the speakers when playing music or video. Tried to return and bestbuy rejected me. Tried to get dell support and they could fix the problem. I suggest you try everything out the first week because Best Buy will do nothing to help you if the 14 days pass after you buy the computer. Worst experience every. Best Buy support sucks and their store teams.

While the laptop itself is very nice, one would accept that a 2 in 1 WOULD have a touch screen that works. After spending over 2 hrs with Dell support, I am returning this laptop. In addition, since Best Buy wouldn't help and I had to go to Dell, I ask myself why not order directly from the source next time. Sure I will pay more but very aggravating to receive so little help from Best Buy.

Had this for 2 days and it started giving us an error and prompting us to restore the machine . Tried to restore it and nothing . Wound up returning it.

This is a great laptop. As a computer modding enthusiast, I am very particular about my tech. I needed something mid grade that could handle multiple tasks with crisp application launch times and solid reliability. This laptop delivers and does so with some flare. First of all the build quality is top notch. The all brushed aluminum chassis makes this thing feel really premium. It is a pleasure to use at night due to the backlit keypad which has a soft and soothing white glow. The iris scanner is awesome. This is one of the only laptops out there that has this feature (called "Hello Windows" in Windows 10). Basically the laptop's camera scans your iris to log you in. At first I thought this would be like voice recognition when it first came out on cell phones. Wrong. It works flawlessly. Takes about 2 seconds and your signed in. Has worked every time for me without fail. Really loving this. At this price point you're also getting a beautiful IPS display unlike other laptops at this price point that will house a TN display. The SSD drive is super fast and handles multi tasking and launching applications with ease. 8GB of DDR4 memory clocked at a frequency of 2133mhz? Now that's just awesome. I like that this laptop is sporting new DDR4 memory vs a lot of the other laptops that are still running DDR3. Another great feature that you get with this laptop is USB type C. This is going to become the new standard and this port will prove useful when I purchase my galaxy note 7 in the near future. Lastly, I want to talk about the touch screen. I've never had a touch screen before and this thing is great. When watching videos or doing some shopping it's great to be able to fold the screen in a tablet form factor and just swipe up and down. Oh, and you won't be disappointed with the audio as well. That was a pleasant surprise. If youre looking for a laptop in this price segment, look no further.

As a student, I bought this lap top for study purposes. I have only started using this lap top for less than a month and installed only Microsoft office, chrome, google drive, and other everyday apps. However, every time, after about 15 minutes of normal use, the computer fan will start making very loud noises. It is bothersome to not only me but also people around me in the library.

Purchased the computer to complete my MBA. Within one month I started having issues and by month 2 it will no longer boot up. Dell will not replace the product but rather sent me components and made me open the computer and perform the repair work myself. Unbelievable. I don't know what happened to dell but I will never buy from them again

Motherboard failed after 1 month. Geek squad fixed it. Hope it lasts.

I purchase 2 of these laptops last Christmas. One was great and the other a lemon. Sadly, it has been to Geek Squad for 4 times and the last year and still no replacement by BB. Disappointing. Geek squad has been good, but ineffective. Just expected to get what I paid for.

Dell has come a long ways these past few years. While back in the early 2000's they produced ok stuff, I never found any of their products to feel actually well made. I have owned Inspiron branded products before and while they always performed their tasks they always looked cheap and felt sub-par. I can say that this 2-n-1 screams Apple level premium style and performance. In fact I chose this over a Macbook Air due to more storage and a touch screen. The laptop has all the right sexy curves and feels solid yet lightweight in hands. While it can fold over as a "Tablet" mode, the truth is that its too big and heavy to truly be used this way. That's ok because I already have an iPad Mini 3 so I never intended to use this for Tablet anyways. The machine flies with the new I5 (I would argue the i7 version is overkill unless you are doing some heavy duty Lightroom and Photoshop. Windows 10 continues to get better and one of my favorite features is that this is Windows Hello ready which means once you set it up. the machine will look for your face to securely log you in bypassing having to type in credentials! It even worked well in low light situations. I am impressed with Dell once more. The last few years I have been an Asus or HP person but I think Dell has won me over once again.

Bought this a year plus ago then the screen died. A quarter of the he left side of the screen is just black. Warranty expired and will cost about $300 to replace :( Very bad quality.

Touch screen does not always work. Screen went black on logging in. Had so much trouble with these laptops. I had even recommended to my friend when i first looked at the description and Specs. We both are having these issues frequently. Bad bad bad.