Customer Ratings & Reviews

Good computer for paying bills, surfing and playing a few games on it definitely meets our needs.

I would give this 0 stars if I could. I purchased this a year ago and realized a year later the camera was faulty. I never used the webcam until months after I bought it so the first time I did I saw it was blurry. Sent it to Dell under warranty to have it fixed and they spent over a month doing nothing because the part was backlogged. So then they sent me a replacement which was refurbished and has many of it's own issues. Contacted Dell again and they said my warranty is now over and there's nothing we will do for you. Never purchasing from Dell again this was the worst experience I've ever had with computers and I work in IT! DO NOT PURCHASE DELL EVER. Technical support has zero ideas on anything they transferred me a dozen times because they didn't want to do their jobs. Once again, DO JOT PURCHASE DELL EVER.

laptop was on a little to slow for my liking best suited for just browsing.

I used to think the Inspiron series of Dell laptops was a little on the lower quality side of things. However, I can safely say I was wrong. I have been very impressed with the build quality of the Inspiron 13. And for under $700, it is very well equipped. I haven't been able to find anything that can compete in this price range, especially when you consider Dell's excellent customer service. My experience with non-US based tech companies has not been positive when it comes to turn-around time for repairs. The Core i5 processor and 256GB SSD make sure things run really fast. Don't plan on playing any high end games with it (that's not what it's made for), but it can chew through everything else without a hiccup. The touchscreen is full HD and is bright, with accurate color reproduction. The bezels are small, which makes the overall footprint pretty small for a 13" laptop. And it's thin (.6") and light (3.6 lbs.). Battery life is good, and the Quick Charge battery works as advertised. letting you get a decent charge in as little as 15 minutes. I haven't pushed the battery all the way to exhaustion yet, but I anticipate getting at least 8 hours. Another nice addition is the backlit keyboard, which has good key spacing and feel. All necessary ports are there, including USB C and HDMI. And if you're into photography the Inspiron 13 is a good choice because it has an SD card reader, as well as a microSD slot. I highly recommend the Inspiron 13. It is fast, light, and has a quality feel. And IMHO, nothing else compares in this price range.

Bluetooth stopped working; otherwise a great product.

New computer shuts off and freezes up. have to restart to clear.

Computer purchased for daughter. It suits her needs for school.

Too small as its harder to type. Only one usb port.

Nice lightweight laptop. Good screen size. Quick boot. But, just froze during use and would not turn off. After going to sleep it would not wake up, just remained a black screen with backlit keys. Not acceptable.

I am not happy at all. I got this product, I have been longing to buy since I got a good deal for the student deal. Unfortunately best buy got the wrong address which I observed and called the customer care immediately. But to my surprise, a used product was sent to me , I called to inform them, they sent a new one but to the same wrong address and by the time I tracked the courier service the product was taken back to the warehouse, Bestbuy said they can't send the order again even when I offered to pick it up at the store. Am deeply hurt because I can't get the laptop for the same deal again which is no fault of mine. I had longed to have the laptop for a long time and I made sure I waited for the deal offer. It's so disheartening.

Simple Review: 95% of all customers will love everything about this laptop and it will cover every need. I recommend it strongly. Extended Review: For the price point you will not be excited on what you get in the box. The unit and a proprietary charging cable even though it has USB C. Once you get past that you get into performance and its speed is perfect for most. If you need more than this with its solid state drive than you should be in another price bracket. My only complaint on this laptop is that for a solid state laptop its heavier than it should be. You can argue that it's a better or premium build but I still feel like its double what it should be. Dont get me wrong its lighter than probably what your use to but as a person who owns a few laptops in this category I would say it should be lighter. Other than that small complaint this laptop is amazing and would recommend it unless your looking for graphic design. Hope my review helped you.

your geek squad dose not do there job i wasted my money

Size small for convinience but word requires update!

Computer looks good and light weight. Good for home use.

This laptop would have been great if the hinge that holds the monitor to the screen did not break within the first 5 months of ownership. When I took it to Best Buy and explained that the hinge had been broken/loose for a while they said that it would cost me upwards of $300 to fix it. I paid ~$600 for this computer and Dell warranty doesn't cover non-technical malfunctions. It's frustrating that this computer is so cheaply made that it starts to break from just normal day use. I am never buying a computer from Best Buy again (this is my second computer in one year) and I am never buying these "2 in 1" cheap pieces of garbage again. You can catch me at Costco instead!

Only after about a year of owning this computer, the battery has inflated and had to be taken out, and the power jack cable has completely broken.

Hate it, just like every other laptop I've bought from Best Buy, they just stop working for various reasons. And always when I have a critical need for laptop instead of using my phone like normal. Yes, I keep it updated. No, I don't go to stupid websites. I don't think two years is too long to expect a laptop to work. In general I like Best Buy but I have a three stack of laptops that don't work after less than 2 years. I know, I'm an idiot because I keep going back and not paying for the extended warranty. But seriously this is BS. It should last at least two years. No mas!

I purchased this laptop for my wife who needed it for school. This PC crashes all the time and the fingerprint reader works only sometimes. For the money spent I'm going to stick to other brands.

For me, the most important qualities of a laptop used on-the-go are its functionality, battery life, and speed. I want the machine to work to my comfort level since I expect to be out of my comfort zone outside the home while using it. Dell's 2-in-1 Inspiron checks all the boxes. I love the size and feel of the notebook, very lightweight yet sturdy. As a convertible machine, it has multiple functions it performs exceptionally well. You can set up the stand to watch movies on a plane, use it as a tablet to check mail or browse the web, or set up the traditional laptop for your work at the coffee shop. The keyboard is responsive, and the touch ID is a plus. The laptop moves from program to program quickly and handles multiple tasks with ease. Aside from the initial updates, no complaints on speed and performance. Not a lot of internal memory, but lots of external storage slots so get some portable drives. Battery life was decent, with several full power drains reaching 5-6 hours. Overall, a nice laptop, perfect on the go for work and play. Great design and functionality with good battery life. A solid buy. Full disclosure, I received this product for my honest, unbiased review.

had less than one year and had to replace the battery, working time is short especially with a bad battery