Customer Ratings & Reviews

Hello pmike,

Thanks so much for your feedback. We're very sorry to hear about the experience that you had trying to get your computer set up. We're glad that it sounds like your computer is up and running now. If you do need additional support from Dell's Technical Support Team you can contact them here: http://dell.to/2sH7Qlm.

If you have additional questions about your computer you can check out our Product Support Page here: https://dell.to/2RzXsrQ.

We wish you all the best with your computer in the future.

Best,
Bryan
1-800-624-9896

gfxdesigner24,

We're glad that you were able to resolve your issue with a driver update. If you need to check for additional updates for your computer you can always check our Driver and Software page for your system here: https://dell.to/2SNPOPn.

Best,
Bryan
1-800-624-9896

Florida813,

Thanks for your review. We're sorry to hear about the trouble that you've had with your computer so far. If you're still having trouble connecting to WIFI we'd recommend trying the following:

1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem, and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router, and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left side navigation pane, click on Change Adapter Settings
9. Right click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net.

We hope that this helps connect your computer the way that it's supposed to be.

Best,
Bryan
1-800-624-9896

sjohn,

We're sorry to hear that your computer is not working the way that it should. If you'd like to try to turn your computer on, please follow these steps:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

sm531,

Thanks for your review. We're very sorry to hear that the hard drive on your computer needs to be replaced. We'd recommend checking out our Product Support Page if you have additional concerns once your hard drive is replaced: https://dell.to/2RzXsrQ.

Best,
Bryan
1-800-624-9896

Benj,

Thank you for your review and we're sorry to hear about the trouble with the activate windows notification on your computer. You can reach out to Microsoft directly to see what their Technical Support Team suggests as a way to resolve this issue: http://bit.ly/2KBOM4c.

Best,
Bryan
1-800-624-9896

Ravis2017,

We're very sorry to hear about the loose hinge on your 2-In-1. We'd recommend checking out our Product Support Page if you have questions about how your computer can work better for you: https://dell.to/2RzXsrQ.

Best,
Bryan
1-800-624-9896

KateG,

Thanks for your review. We're sorry to hear that your computer is not starting the way that it should. We'd recommend that you try these steps to try to get your computer to start up again:

1. If the computer is displaying the Dell logo and does not move past that point, it has probably failed POST.
2. If the power indicator lights up and it is amber or orange, this is usually an indicator that it has failed POST.
3. If you see text on a black screen, the computer is currently performing the POST. If the computer stays in that condition and does not move past it, it has probably failed POST.
4. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST.
5. If the computer is beeping or if Caps/Num/Scroll Locks are flashing, note if there is a particular pattern in which it beeps or flashes.
6. If the computer is not beeping and caps/num/scroll locks are not flashing, unplug all connections and remove all media communication devices (e.g. external monitors); reconnect one at a time and check if the computer functions.
7. For a notebook, press and hold the Fn key and then press the power button. This starts the pre-boot testing and will launch ePSA. In case you have a Desktop at the Dell logo screen tap the F12 key to enter One Time Boot Menu and use the arrow keys to highlight Diagnostics and press enter.

You can read the full article here - http://dell.to/2uj1Sby.

Best,
Bryan
1-800-624-9896

dilrod,

We're sorry to hear that your computer's battery is not lasting as long as you hoped that it would. We'd recommend the following tips to help conserve your battery life:

Change the Power Plan:

1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.

You can read the full article here -  http://dell.to/2vfXWf4.

Best,
Bryan
1-800-624-9896