Customer Ratings & Reviews

Dear Happy,

We appreciate you taking the time to leave a review of your Inspiron 2-in-1 Touch Laptop. We are sorry to hear that you experienced an issue with your fan noise and your system overheating. That is not the type of product Dell intends to deliver and we are sorry you made the decision to return your device. If you come across any questions or concerns I have provided the toll-free number and chat link below for your convenience.

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Greetings Fran,
Thank you for taking the time to leave a review of your Inspiron Touch Laptop. We are sorry to hear that you are not satisfied with your computers keyboard, your battery runtime and the performance of your device. Below I have provided troubleshooting steps to help improve the performance of your battery and a slow performance troubleshooting link.
Here are the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.

a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana, type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn the Battery Saver On or Off.
d) Additional settings are available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further the Battery Saver feature.

How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r

Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell

Hi LuPereira,

Thank you very much for your valued feedback. We appreciate your kind words and are happy to know you're enjoying your Dell Inspiron 7420 2-in1 laptop because it is working well for you and your studies.

If you come across any questions, issues, or concerns, please don’t hesitate to contact Dell at your earliest convenience at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Greetings Jasper,
We appreciate you taking the time to leave us a review of your Inspiron 7420. We are sorry to hear that you are experiencing an issue with your device overheating. That is not the type of feedback we like to hear from our customers. I have noted the details of your statement and will use them to help improve current and future products.
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat and can cause permanent damage.
3. It is recommended to use the portable system in a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.

You can read the full article here - http://dell.to/2uJ8AdG.
After troubleshooting if you require further assistance please use the contact information below to contact Dell Support at your convenience.
Regards,
Summer@Dell

Should you need further assistance; you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hi Alfredo,

Thank you very much for your valued feedback. We are sorry to hear you have come across some issues with your Dell Inspiron 7420 2-in-1 computer because its graphic card is not working and the screen quality is not good. We will share your comment with our quality team, so future improvements can be made.

To help with the screen issues, we recommend making sure, that all drivers are current and up to date. I have provided a link to the Drivers and Downloads Page for your Inspiron laptop where you can check for any applicable updates.

Drivers and Downloads Page: https://dell.to/3QJLpaJ

We also recommend following these troubleshooting tips:

1. Run the automated tools in SupportAssist to ensure that the drivers and BIOS are up to date and your computer is optimized
2. Verify display or video issue on an external monitor
3. Check for physical damage on the LCD screen
4. Run hardware diagnostics on the LCD screen
5. Verify the display or video issue in Windows Safe Mode
6. Download and install Microsoft Windows Updates
7. Change the video or display settings, and adjust the brightness
8. Touch screen troubleshooting
9. Run a Video Stress Test using Dell SupportAssist
10. Perform a Windows System Restore
11. Restore the computer to factory defaults

The whole article on this subject can be found here:

How to Troubleshoot Display or Video Issues on a Dell Laptop: https://dell.to/3pE7wm4

For help with your graphic card, please don't hesitate to get in touch with the Dell Support Team at 1-800-624-9896 at your earliest convenience.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hello Valued Customer,

Thank you very much for your valuable feedback. We are sorry to hear that you were not too happy with your Dell Inspiron 7420 2-in-1 laptop because its speakers were not working and that you have ultimately decided to return this system. Feedback like yours will help us to improve our current and future products and services. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next system purchase.

If you come across any questions about the Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896

Hi Shamatuu,

We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you came across with your Inspiron 7420 2-in-1 laptop because it is overheating and fan is very noisy.
To help with overheating issue, we would recommend making sure the BIOS is up to date on your PC. I have provided a link to the Drivers and Downloads page so you can check for and do any applicable updates. Dell has also released an Intel Power Management Utility to help with the overheating that you may be experiencing on your computer. For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power. The Intel Power Management Utility can be found here - http://dell.to/3tStRgX.

Drivers and Downloads Page: https://dell.to/3QJLpaJ

Below I have provided steps to run a pre-boot diagnostic test that can help with fan noise:

1. Restart your Dell PC.
2. When the Dell logo appears, press F12 key to enter One-time Boot Menu.
3. Use the arrow keys to select Diagnostics and press Enter key on the keyboard.
4. Follow the on-screen prompts and respond appropriately to complete the diagnostics.
5. If the test fails, ensure to write down the error code and validation code.

If your issue with fan noise continues this article can be used to further assist: http://dell.to/38XbfCV

If the issues with your Inspiron are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.

Best,
Katarina@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896