Customer Ratings & Reviews

Love the size, speed, display and everything about it.

It’s a good laptop for schoolwork and everyday stuff, but the touchscreen is subpar IMO. If you’re looking for something to do graphic design or drawing then an iPad would probably be better.

Ive had this computer for about 2 months now. It is a great computer aside from recent issues with the wifi driver. its portable, lightweight, great size and functions well for at home work (aside from new wifi issue). top of the line computers recommended for at home work are to expensive but this is a common middle ground if you cant afford the more expensive ones.

great laptop touch pad is larger than my older dell and it folds better

Great specs with amazing looks. Very quick to startup and amazing video/audio.

Perfect for College work! If you’re writing papers/ researching it will do everything you need.

this is second dell amd 2-in-1 laptop we bough within six month, both work great.

I have just started being able to use it so cannot yet say how much I like it. However, I do want to say that what has made this purchase so good for me is that two great guys from the Geek Squad came to my home and set it up for me completely, solving some issues with the wi-fi as well. I am so grateful that they were available to do so. Thank you, Best Buy, for a great experience and a new computer.

An excellent notebook I recommend it to everyone it was a great purchase

It seemed like it was a good computer. Then I started having issues controlling the cursor. It would just become unresponsive. I erased the computer. I contacted Dell who said they would replace the trackpad. I had to close the lid or restart the computer to get it to work. I went on forums. Seemed more like a software issue due to it working after just putting the screen down or restarting the computer. When I went online and saw others with the same issue, all Dell computers running Windows 11 with no solution for years, I just returned the computer and bought a Samsung.

So far so good. Ask me in about 6 months :) but it’s a very versatile pc. Love it so far.

The machine runs well enough in terms of speed and how many things I can have open. However, the mouse and keyboard frequently and randomly stop working. I have to repeatedly fold the screen into tablet mode and back to make them work again. I have to do this about every 3 minutes. It is nearly impossible to get work done this way and this is my dedicated work computer. Stuff that should take 10 minutes takes 30 minutes or more. Using the touch screen keyboard is not efficient for legit typing and the touch screen isn’t adequate when I need to move through several windows quickly. I need the real mouse and keyboard to work consistently. I see why it was on sale for 25% off. Also, the mouse is pretty terrible. It doesn’t click well. I have to click 4-5 times before it registers that I’ve clicked. It also doesn’t stay over what I’m clicking on. It will often slide up when I click and select something I wasn’t trying to select. The battery depletes very quickly. A full charge gets you about 60 minutes of continual use. My elderly Apple can still go 3-4 times that long. The charger does not fit well into the port so the computer will not always charge when plugged in. You have to really check and jiggle the cable to make sure it charges. I only bought this because a work program that I need is only operable on windows. I will continue to use Apple products for all my personal needs. I may need to replace this Dell for a more reliable work machine which will be a giant waste of money,

staffed helped with selectin and Geek squad was outstanding with set up,

Everything looks good, until you start the work. There’s a statistical electricity problem with my laptop. You cannot listen music or video because of distortion.

Good laptop for students with maximum specification’s possible at this price

Great buy! Looked at other products but this one was the best fit

I purchased this computer in 08/2022 to use for my medical school, switching from Apple after 9 years. This $1000 valuated computer on Bestbuy has been abysmal. I do not recommend it for anyone who often uses a computer. In fact, after 4 visits to the Geeksquad in my area, I have been recommended to never get another Dell computer by a prior Geeksquad employee I know. If you're not to use Apple, they recommended Lenovo. My problems have been persistent static and popping from the speakers (for which my laptop was sent to Dell where new speakers and a motherboard was replaced, but no improvement was seen), screen freezing, computer going dark, documents getting blurry, computer not connecting to my Bluetooth devices, the WIFI and Bluetooth option literally disappearing, and dropping of connection to headphones randomly, amongst many other technical difficulties.  Geeksquad recommended for me to reach out to Dell, as there is nothing else they can do. They have mentioned this is a common problem with Dell laptops so watch out! I called today, hoping the issue could be solved. I'm dreaming of getting my money back, but at the least I'm hoping I can be given a new computer. I'll update on what happens! To be clear though, Bestbuy was helpful!

Very nice middle of the road laptop Quick startups and functions

I was looking for a replacement for my 7-year-old laptop. I don't use it as a tablet and I disabled the touch screen. I like the design; it works with my WD19 Dell docking station.

The worst computer I have ever bought, even worse than my ancient emachines that I had 14 years ago!! I spent a lot of money for a computer whose touchpad freezes every now and then, (even now that I'm writing this comment) just few months after I bought it! This messes up everything I'm doing, either watching a movie, or working for my school stuff, or surfing the internet. When I plug in the headphones, I have to plug them in TWICE IN ORDER TO BE ABLE TO LISTEN WITH MY HEADPHONES!! Underneath the computer the surface is already scratched a little bit even though I treat the computer very carefully, and definitely better than my childhood emachines. Furthermore, the computer is not properly assembled. The two parts of the laptop (up and down) have a small gap between them, as if some screw has loosened up. Sometimes even the youtube videos seem to freeze for a quick moment. This laptop is a NIGHTMARE, and I regret so much buying it, especially considering how much money I spent for it, considering that I had to pay in loans as a student with limited resources! This laptop is a nightmare!