Customer Ratings & Reviews

Hi Meghan,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Inspiron 7425. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.

Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings

You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.

Best,
Summer@Dell

Hi There RERA,

We want to thank you for taking the time to leave us your review. We're sorry to hear you are not impressed with your Dell Inspiron Laptop. This is certainly not the experience we like to hear from our customers. To help you with the crashing issue that you are having, I have provided an article and troubleshooting steps below:

1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.

We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -

You can read the full article here - http://dell.to/2u98Cct.

Best,

Danielle@Dell

Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Hello Riya,

Thank you very much for your valuable feedback. We apologize for the touchpad issues you are experiencing with your Dell Inspiron 14 7425 2-in-1 laptop computer.
We will share your review with our quality team so that improvements can be made to our current and future products.

To help resolve the touchpad issues, please follow these troubleshooting steps:

1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs, and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.

Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp

If this issue is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team for further guidance.

Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896

Best,
Katarina@Dell