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Customer Ratings & Reviews

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$699.99
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Comp. Value: $999.99

Customer reviews

Rating 4.6 out of 5 stars with 919 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers find value in the Inspiron laptop's overall performance, processor speed, and convenient touchscreen. Its portability, good battery life, and light weight are also appreciated. The ample RAM and storage, along with the comfortable size, contribute to a positive user experience, though some users have noted fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 919 reviews
  • Rated 4 out of 5 stars

    Great laptop for business or schoolwork.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good laptop, Works great for everyday use. This is not designed for gaming, or heavy graphics design/editing. The only downside and why is not 5 stars, is that it is a chunky laptop adhd not a thin as other models on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received quick and knowledgeable service. The associate upgraded me from an older model I was looking at because of price. In the end, my laptop suited my needs with just a small increase in costs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice machine. Performs well. Great for zoom meetings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Inspiration 2 Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store representative was very knowledgeable and was able to guide us in our search for a laptop. The overall customer service experience was exceptional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Should be named Worst Customer Experience EVER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop is great, however it was the most frustrating, ridiculous, maddening process I’ve ever gone through to make a simple, but fairly large ($1000) purchase. I spent 2 days trying to figure out why my same day delivery was not being delivered. You can’t reach any person on any phone line and all reps through the online chat are clearly from another country. Not only do they All (and I conversed with several) have HORRBILE English and grammar, they only repeat the same few words “I understand you are frustrated” and “rest assured I’ll be taking care of you today” but don’t actually do a single thing to help, in any way at all. Best Buy is literally the WORST. I have never been a fan, but thought maybe an online purchase would be ok. Man, I was wrong. Please keep your $5.00 review incentive, as I will never, EVER buy from Worst Buy again. I can’t imagine you’ll be in business much longer based on the many other customers who were at your store complaining when I finally went to pick up my delivery that was never delivered. The return and compliant lines were longer than the purchase lines, Really ridiculous. I was in the store for 45 minutes, after driving 30 minutes to pick up an item that was supposed the be delivered the same day, but was not “assigned to a driver” the following day either. Why even offer a service you are not able to provide? Just go away already.

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dear DebiM,

      We want to thank you for taking the time to leave a review of your Dell Inspiron 14 2-in-1 Touch Laptop. We regret to hear that you are not completely satisfied with the interaction with Best Buy Support team and delivery of your order. This is not the type of feedback we like to hear from our valued customers.
      We have noted the details of your statement and your feedback will be shared with the quality team for consideration in future improvements in services. We always strive to get better and reviews like yours are helping develop products and services our customers love.

      If you have any issues or need further assistance, please take a moment to call or chat to speak with a representative at your earliest convenience using the information provided below so that we can help you to your satisfaction.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Dell is amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My niece is in love with the laptop. Great response, beautiful screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Performs flawlessly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. No worries. Great deal. Everything was as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    i love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect laptop! the best. The performance it is excellent

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    HP

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love my laptop! It's fast and great. I'm so happy i got my new laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Budget Laptop for browsing web and emails.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, budget laptop not for heavy use. Easy to upgrade too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it every time I use my product I do so with confidence and ease

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth varma

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was so good. Worth buying it and had a great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    David

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, very fast . the backlite keyboard works better in situations where I don't have total darkness.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Record delivery within few hours of order

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best deals I could get my hands on in recent times. The laptop is packed with the features I was looking for and the product was ready for pickup within no time, since I was traveling out of the country within 3 days of this order I was able to pick the laptop within a day.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop. I’m glad I made the choice to buy it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop for my son for college. Happy with our purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Great for College

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the money for college. Fan is a little loud.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Right for the job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be fast enough for my needs. Right for the job

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for my college student! Great battery life and storage!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying the new laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My laptop needed to be updated so I headed to BestBuy, where the prices are competitive and the selection very good. But, the best aspect of BestBuy is the staff. My sales person was very knowledgeable and sold me the best laptop to suit my needs. He was very helpful which is why I returned to buy three televisions and a soundbar.

    I would recommend this to a friend