Customer Ratings & Reviews

Hadn’t had it a year and after an update it says “no disk drive found” all drives are hidden. This is crazy.

This laptop had display issues right out the box..

Returned it a week later System crashed Bought the Mac Pro

Great laptop overall. 4K display allows you to open four windows at the same time making it perfect for students. Battery life is good, even though battery seems to randomly change charge level (I'm assuming it still trying to figure out actual battery level). It will show I have 1.5 hours left, but as I use it, it goes up to 7+ hours left. I have not run out of battery using it for school without charging in class. USB-C port allows charging, but it gives you a warning if it's less than 65 Watt. I have a 60 Watt charger and it charges it fast regardless of the warning. The bad: Computer froze during "Dell update" software, I'm hoping this is not a regular thing I can expect from Dell. I had to hard restart it and had to re-start the update, it appears to be running fine now. The bios update also failed using the auto update software that came with the computer, I had to download the bios update from the website. The wifi appears to have a much shorter range than my year old Acer Spin 5. If I'm in the same room as the router, it's fine, but the next room over it is slow and disconnected at least once. My Acer would connect all the way to my driveway since I do have an hi-end router. I may have to switch out the wifi card.

While it does have great specs for the money the laptop feels "slow". Even when plugged in and at full performance selection it just felt like there was a delay in everything I did. Also had problems with not being able to turn the laptop on after it went to sleep. Had to keep long pressing power btn to get it to start back up. I also found that the touch pad was very hard to use when tapping on links, buttons, etc. I kept needing to re tap on things. I should have tried it in store first... The 4K display looks great but it does use a lot of battery and I found that I don't need 4K

Hi! I've been using the laptop for 1 month and is has been amazing. It has an outstanding display and is very fast. The battery is capable of 5.5 to 6.5 hours but that is not so bad for having a 4K display and is charged very fast too. The metallic frame is gorgeous and until now the laptop performance has been excellent.

I bought this laptop a week ago. I was super excited. The touchscreen and displays are fantastic. But, the battery life doesn't last long. I have been using it daily for school. 2 hours here. 2 hours there. I probably use it like 6 hours a day, and by the end of my day, the computer doesn't have any more battery. I have to charge it like twice a day. I think I am going to return it and find another one with better battery life.

It has been 5 weeks since I got it, and it's working more than my expectations but there's some issues I noticed during this period, first is the very small icons I face in some programs because of the 4K display and I don't know the solution yet. Second is the overheating sometimes after being turning the laptop on from sleep. Last is the battery life because the display also. Overall it's a very wonderful Laptop to buy for it's high specs that can last at least for the next 5-6 years.

I work on my computer all day for a living and use all kinds of software..Extremely happy with this computer! 4K Graphics are incredible as is the speed afforded by the SSD.. Processor is fast as well. Beautiful black satin finish, thin, relatively light, lit keyboard is awesome... Couldn't be happier after about a week of ownership..not a glitch anywhere yet and all at lightning speed. Will update review if I encounter any problems down the road..

I own a Dell 13", 15" and 17" 1080p and wanted a 4k laptop. When it went on sale I snatched one up. Setting up was flawless. Honestly I can't really discern much between a 4k and 1080p resolution. This laptop is set up in RAID and had to convert to AHCI which runs a little faster. One negative is that it doesn't have a volume rocker on the side which is useful in tablet mode. It also doesn't take an PCIe SSD as it takes an NVME m.2 SSD drive and no space for a 2.5" drive either. One memory slot is occupied with 16gb and can take up another 16gb for a total of 32gb like my other Dell laptops. So far so good. The volume is good and loud and I like the nVidia graphics option. Fit and finish is excellent. Upgrading the SSD and memory is simple. Battery life is average. I usually have it on battery saver when on battery and it will last for awhile. You can tone down the resolution to 1080p to save power. Overall I like this laptop.

Great product! Very happy with it. Would recommend for sure.

Apparently this is a common problem according to the internet, the fan kicked into high gear before i could even complete the first time boot up setup and the device got so hot that i could no longer keep it resting on my legs. The device was not stifled for air flow and heated up almost immediately after powering on. Figured hey, i spent over a grand on this thing, let's see if it calms down once we get through the initial setup.... nope, couldn't even open a tab on the internet and type in youtube before it kicked back into high gear. Let me tell you, this thing gets LOUD and it gets HOT. I was so excited to come home from work tonight and get this set up for class in the morning and i couldn't have been more disappointed with the half hour i spent with this machine. No thanks, considering that i specifically wanted this for school there is zero chance I'll be bringing something that gets so loud into a classroom. Having already had a bad experience with an alienware laptop in the past (dell), i think I'll just return this and get something from another brand worth my $1500+ investment. I'm sure it performs well but if it gets so hot and so loud just setting it up i can only imagine what it'll be like having multiple programs and internet tabs open in a silent classroom. 1 star :/

When I first got this, I noticed that the machine was unable to take advantage of my very fast internet speed. First Dell tech guy I got on phone was useless. Second guy figured out that the Smart Bytes app was interfering with the wireless. We deleted that and he tinkered around a little but and now my download speed is very fast! That might be the reason why some found the machine to be slow. I feel like this machine for $1199 on sale is a great deal. I love it and am NOW very happy.

This computer was a no regret purchase. It has a great performance, the 4k screen is awesome and for having nvidia GPU it is considerably slim and light.

As a student, it is absolutely necessary to be able to find a good deal as well as quality in a product. This Dell has the (semi) good deal in comparison to other computers like it, but the quality has fallen WAYYYY short. I’ve had this computer for about 5 months now and I’ve had multiple issues with it not starting up, having a very poor WiFi connection, and running slow. Most recently I plugged in the charger in a spot I’ve charged the computer before and actual SMOKE came from my computer. So this computer that I depend on every day with a very important and expensive program that I use for school needs to be shipped off for repairs while it’s still brand new. Not to mention that it’s impossible to communicate with the people in technically support Bc they all are foreign and reading from a script. While this computer is beautiful and has done some good, i would not choose it if i could go back and do it again. Sometimes the cheaper option isn’t always the best option.

Very poor build quality. Laptop repeatedly freezes. And to make matters worse, this laptop now goes to sleep and you cannot wake it up. When you attempt to awake the laptop from sleep, the screen is black and you can hear a very distinct humming. The laptop doesn't power down and over time, the battery dies which then allows me to recharge the battery and get a few more cycles out of it prior to the laptop going back into failure mode. Wish I had kept the original box so I could return it. I have the receipt but believe you need the original packaging for a full refund.

After having this laptop about 6 months the 4k screen went out, Dell replace it. About 4 months later the battery went bad, luckily Dell replaced that as well. When the laptop was sent in for screen issues the 4k screen was replaced with a fhd screen. I did not realize until recently trying to change resolution. Contacted Dell they were very apologetic and claim they will replace a proper screen this time. Save yourself the headache.

Overall this is one great laptop, and an excellent alternative to the MacBook Air or perfect computer for a previous Mac user. My rating is 4.5/5.

Bought for Granddaughter, starting college. Loves it.

This computer SUCKS! Get this, the wi-fi function stopped working after owning it for just 3 years. This is my home-office computer that doesn't get used all that often (even during COVID I was able to go to my office in the City and work from there...). Also, I purchased a 3-year warranty that expired 3 FREAKN weeks before my laptop stopped working. Are you kidding me?