Customer Ratings & Reviews

This is the second of two identical units - one works the other not so much. We called Dell for help. After 3 weeks of not getting any better, told Dell we wanted a new computer - Their warranty is only good for 21 days from purchase - we were at 24 days - they were of no help or understanding. PS - Best Buys didn't help either.

Fast processor and tough design with awesome graphics.

This laptop was purchased to use for work. The reviews seems to be very good overall so I decided it was a good deal due to the Dell sale that Best Buy was having at the time. The first of the two laptops had issues with its built in wireless card. Since this computer doesn't have a ethernet port this was it's only means of connectivity. The wireless card would only work for short moments then disable itself and you would have to restart in order for it to begin to work again. This however was a never ending cycle. The second computer had a wireless card that worked perfectly however it had a bad graphics card. If the computer was in use for more than about 15 minutes the image would begin to flicker then pixelate. The image would ultimately stabilize but then again a few minutes later it would repeat. At times it would also seem to act as if you were viewing the snow on an analog TV. I returned both laptops and have yet to make a new purchase. However other than those two issues the construction felt very solid. The system was very responsive and seemed to multi task very well. If I hadn't managed to receive two bad laptops in a row I'm sure I would be using one now.

Love that the laptop is both a computer and a tablet.

Very good purchase. Extremely fast and user friendly.

A little slow starting up, but everything runshould great a day graffics are insane.

Great laptop for the price. Touchscreen works well.

I like that you can use it as a lab top and tablet.

I love it!! And it had a free lifetime warranty!!!

The speed is amazing, graphics are crisp and clear

Great product, love the touch screen. Recommend.!!

The unfortunate side to technology is that often times there conditions that comes with it. Some conditions are acceptable while others are not. In almost every circumstance however, they will impact each of us differently. I have nearly 20 years experience in Information Technology to help me sort things out so hopefully the information I provide here can help you decide if this laptop is for you. Aesthetics: One of the first things you may notice is the excessive unused space around the display panel. First thoughts may be, "Why didn't they just made the whole thing smaller?" Remember that this unit doubles as a tablet. Get a good hand grip on this in tablet mode and your fingers will wrap the edges. If this was an edge-to-edge display, your grip could click the screen. In short, it gives you space to hold it! 4K display resolution: At native 4K resolution 3840x2160, text is so small you need a magnifying glass to read it. Windows 10 uses screen scaling and increases icon and font size by 250x. This works well for the operating system, Edge browser and other native Windows components, but install some 3rd party applications such as QuickBooks or Photoshop... forget it. Application support for screen scaling is behind the curve. I ended up setting the screen res to 1400x900 (no scaling). So unless you plan on hooking this up to a large 4K TV/monitor or have other needs for 4K graphics, don't put too much stock into the 4K capability. CPU speed: While plugged in it runs as I expected. The i7 processor in this model is the primary reason I purchased it. Plenty of horsepower for me to multi-task my business and graphics apps. BATTERY mode however is a different story. The CPU is throttled back considerably to extend battery run-time. Heavy workload? Plug it in. Battery life: Over the last couple of days I have been averaging just under 5hrs with moderate demands on the CPU. Hard drive: As with nearly all laptops, it comes with a weak 5400-RPM 16MB cache model. It is unfortunately the standard for store-bought laptops. It is adequate although a faster drive would unlock a ton of speed. I will likely upgrade it to a 7200-RPM 64MB cache or even an SSD drive. Summary: I give it two thumbs up. Dell has always provided a solid computing platform and one of the draws for me to Dell is that they don't pack their computers full of free trial-ware that ultimately is more of an annoyance. Speed is good, backlit keyboard is great for using in low light, battery life is decent, weight is acceptable for a 15" model and the aesthetics are clean. Very happy that it comes with Bluetooth as well. 4K graphics for me is useless and I do wish it had a faster hard drive however I knew this going in. I could have configured it better to my liking on Dell's website however Best Buy 18-month financing gets me every time :-)

I will highly recommend this product. Really affordable and great quality.

Like the laptop as such however there are limited programs with 4k support

I bought this as a red tag value. I'm afraid I found out why it was returned, the cooling fan makes a bit of noise when it kicks in. Not too bad for me, but if I needed a silent machine, I'd be out of luck. Still has a good interface and handles everything I've tossed at it. It's a good laptop

It was a high school grad. present to use in college. She seems to like it.

As good as I expected especially with Windows 10. Like the 4K screen !

Was leaving for Germany. There I could not download the Norton or Office.

Wanted a change from a traditional laptop. This is it and works great!

I got it for open box. It was a great laptop to start my IT career.