Customer Ratings & Reviews
- Model:
- i7500-7289BLK-PUS
- SKU:
- 6409060
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 3.9 out of 5 stars
- Display
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the positive aspects of the Inspiron 2-in-1 laptop, such as its touch screen capabilities, user-friendly interface, and ample storage space. They also appreciate the included pen, affordable price, and satisfactory battery life. However, some customers have expressed concerns about the fan noise, weight, and occasional overheating issues.
This summary was generated by AI based on customer reviews.
Freezes and makes weird sounds after 2 days of use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought this expensive laptop and it freezes and makes weird sounds after 2 days of use. Neither the touchpad, nor the screen touch work when it's frozen. Note: All the drivers are up to date, I also have run scans. Very-very dissapointed. Not good for the price. I am upset, because the look and feel of it is premium, but don't be fooled!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Marcus,
Thanks for your review and we're sorry to hear about the issues that you're having with your computer so far. We'd recommend the following steps if your computer continues to freeze:
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
If you'd like to see if the noises can be reduced you can try to update the BIOS on your computer: An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.
You can read the full article here - http://dell.to/2ENlXfz.
We hope that these tips help your computer perform better for you.
Best,
Bryan
1-800-624-9896
title
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.found it a little difficult to get used to........
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .sdfghjkluyfdsasdfghmngfr,
Thanks for your review. We're sorry that your computer has been hard to get used to. We'd recommend using Dell's SupportAssist app to help with the setup of your computer.
Here's a link to your product's support page if you have any questions: https://dell.to/39mAOwP.
We'd recommend downloading the latest RealTek High Definition Audio Driver here: https://dell.to/3gMyl1H.
Best,
Bryan
1-800-624-9896
I will never buy Dell or anything from Best Buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One year to the day I get locked out of my computer by bitlocker for who knows why. I don't. Apparently bitlocker was automatically activated. But I was not given the 48 digit key. It was supposed to be on Microsoft's website. But it wasn't. It cost me $108 to have my computer wiped and Windows reloaded by Best Buy. Yeah, no thanks to you either Best Buy. I will look elsewhere for future purchases. This should have been free. Not to mention the inconvenience it caused.
No, I would not recommend this to a friendCan't access the computer after 1 year.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop on August 2020 to do my college assignments, after 11 months the touchpad it wasn’t working, the cursor drifts without me touching anything, leading me to click on the wrong things. I sent the laptop to Dell and they returned me the laptop fixed (supposedly). Now the screen just went dark and wouldn't come back on. Very frustrating, I lost my money.
No, I would not recommend this to a friendI wanted to give a NEGATIVE star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried TWO of these laptops. Both did not have working webcam/mike. I exchanged the first one for the same. Both had issues. Best Buy was GREAT. Dell service SUCKED!!!!!!!!!!!! DO NOT BUY unless you don't need the webcam/mike.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .argh,
Thanks for your review. We're sorry to hear about the issues that you're having with the webcam and microphone on your computer. Please check for any updated drivers for your computer by following this link: https://dell.to/3gMyl1H.
If the device is a headset with microphone you must have the Wave MaxxAudio Pro application installed and then select "headset" as the device in order for the headset microphone to work.
We hope these tips help your microphone and webcam to work better for you.
Best,
Bryan
1-800-624-9896
Constant freezing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read the reviews before buying and thought it had to be an over exaggeration on how often this computer freezes. Because of the great specs at a good price we decided to purchase it. The issues on other reviews were not an over exaggeration, my daughter needed this for school and from day 1 it froze at least once a day by day 10 it was freezing up about 3 times a day. Returned it and bought an HP.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer barely lasted a year. One time the screen just went dark and wouldn't come back on. Geek Squad told me it was likely the motherboard and that they've seen this on numerous laptops. Unfortunatlely it was a month out of warranty, so I am on my own. Switched to Levano and am happy with the new product.
No, I would not recommend this to a frienddo not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this computer is awful the camera does not work no amount of troubleshooting ( hours upon hours ) I have tried repeatedly to call Best Buy for tech assistance but the store does not answer the phone the automated system keeps the customer on hold I live 2 hours away from the store so can not just go for help I am going back to return the computer
No, I would not recommend this to a friendDisatisfied customer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not know the value of my purchase due to your Geek squad's inept ability to transfer information to the new computer. They lost over one half of my files. I wish I had never paid over $200. for their service. I gave made several trips back without resolution. I feel I have been taken advantage of.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .gnahan34,
We're sorry to hear about your computer purchase and file transfer experience. If you have any technical questions about your computer you can always reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Mr. I Omar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It crashes often and it takes 12 hours to fully charged.
No, I would not recommend this to a friendNever buy a Dell product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mousepad would stop working intermittently constantly day 1 out of the box. The laptop itself was very fragile. Dell customer service is the worst I have EVER interacted with. Do yourself a favor and NEVER, under ANY circumstance, purchase a Dell product.
No, I would not recommend this to a friendLaptop Knocked off - Data lost
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop got knocked off immediately after 1 year of purchase. I lost my data. Had to spend another $200 to get Geek support however data is not recovered ! This product is not worth the money !
No, I would not recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s too heavy and the screen is flickering which I’m trying to resolve without having to come in and wait in line
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Fletcher,
Thanks for your review. We're sorry to hear about the screen flickering that you're experiencing. We'd recommend looking at the following article to see if it helps resolve this issue for you: https://dell.to/3dvnuYX.
Best,
Bryan
1-800-624-9896
Faulty display
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop display has problem. Sometimes The image of the computer randomly gets noisy and the icons displace and the mouse cursor gets out of control.
No, I would not recommend this to a friendHorrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a big tech guy, for this being i7 laptop if there was a corner they could cut they cut it. This purchase was regrettable enough that I returned the following day.
No, I would not recommend this to a friendPen does not work properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The pen doesn't work properly. It only draw continuous line near left or right edge. In the middle, I can only get dots on and off.
No, I would not recommend this to a friendBad product quick heat and freezes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the worst product I ever bought it, I am feeling regret after I bought it. It gets quick heat then freezes for long times.
No, I would not recommend this to a friendScreen unreliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Completely non functioning. ONLY three months old!!!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .barb,
We're sorry that your computer is not performing the way that you'd like it to. Here's a page with a link to a BIOS update for your computer that may help it perform better for you: https://dell.to/3jgQlm6.
Best,
Bryan
1-800-624-9896
laptop quit in to day open box junk
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy open box laptops there in bad shape and dont have all parts or books and thay charge full price for them.
No, I would not recommend this to a friendRefund not received
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to know in what way i was refunded, I dont see it on my credit card? Pls adbise.
No, I would not recommend this to a friend