Customer Ratings & Reviews

Good while it lasted due to issues for personal the computer got damaged

I bought the I7586-5045S laptop last night for a new college student. It's absolutely fast and the screen is wonderful. For the price, it's a high value out there today. The keyboard is backlit and nice for late-night work. I was impressed that even the bios updates are now coming through the standard windows updates (my old PC's didn't do that). The screen is bright and it can be used as a tablet in that mode with the touch screen(I even bought the pen for class notes). Frankly, touch screens are overrated in general as they just don't seem to get a lot of use with a mouse. The metal aluminum case seems really sturdy and should last a long time. The 8gb of ram is in two slots but I doubt I'll need to upgrade in the near future. The 256 SSD drive is wonderfully responsive too. The processor very fast it will pair well with the latest ms office software(if you have a college student, don't buy MSOffice in the store, best buy is pushy here, kids likely can get it free through school edu email account). It probably won't play games (there is a wonderful dell that's on sale for $729 after student discount, in case you need that, but it's $250 more, doesn't really have tablet mode by design, and maybe more costly to replace in case something happens to it, so I decided against it). I am amazed that I can get a very capable machine from DELL for only $479. The 500+ reviews are stellar too and show that the level of satisfaction is high for this popular laptop. I prefer to buy laptops that everyone's buying. It proves to be easier to google answers to future support issues that may arise. It probably means Dell will pay careful attention to support going forward too. Get it if you need it, you won't be disappointed. Stock is low too from what I was told in the store, so you may want to act fast. You can return it before 14 days in case you don't like it for some reason.

I bought mine several years ago. Immediately after 30d when I can return it, network adapter stopped working. I contacted bestbuy, they were not helpful because 30d warranty expired. Dell wanted $100 for diagnostic because they believed it was software problem, not hardware. Bought a new network adapter on Amazon, replaced and it worked. Then I started to have problems with battery and charging. If not plugged in, the laptop will loose it's charge even if closed and idle. Once fully discharged, it cannot be charged even plugged in. You need to do in and out until it stops glitching. I honestly hate this laptop, Dell for the horrible support and bestbuy for selling this piece of crap. Never again.

So I've had this computer for almost 2 weeks now, everything works perfect. EXCEPT my left speaker for some reason likes to go out here and there, its annoying. So I got help from Dell Sr. service tech, and he went above and beyond to help me. he accessed my laptop over the phone and unistalled and reinstalled my audio software and even made my windows 10 a little faster. Than a couple days later same thing happens. left speaker goes out around night time, than in the morning when i turn it on both speakers work perfectly fine. I'm starting to think it might just be a hardware issue not software issue. going to best buy to exchange it for the same laptop and hopefully the new one has ZERO hiccups. other than this annoying left speaker that works when it wants this laptop is everything i want.

Nothing but a great experience with this laptop. I had a HP and it was shot at 3 years. I have a desk top Dell and I have been extremely happy with it do decided to get a dell laptop too and happy I did! I would recommend this one. It's fast and works great in all areas.

I purchased this while I was in grad school and it served my purpose. Fast and reliable. Very happy with my purchase and would recommend to others who are looking for a reliable computer.

I was looking for a mid-line specs, light-weight, mid-price point laptop. This seemed to check all those boxes. I purchased an open-box version in store and 2 days later it wouldn't turn on. My only option was to get a return since they did not have an equivalent open-box item in store. I went to another near by BestBuy and got another open box of it. This one has worked without issue. My biggest complaint is the battery life. Even if I shut down the computer, but leave it unplugged, it is dead the next day when I try to boot it up. I've tried sleep mode, adjusting the power settings, nothing has seemed to help. I hate to leave it plugged in all the time as I know that ruins/shortens battery life, which I guess at this point is irrelevant. If it is fully charged and I am working on it off-charger, it will last me several hours.

The computer is fast.the battery life is good I like the lighted keyboard. I mainly only use it for on line banking. Ebay shopping &selling. And emails. I don't do no gaming with it.

Great laptop for work and play. Used it for completing my online classes.

I lllllllllllllllllove this laptop! Fast, clear, light, good battery, perfect for those working remotely.

Disappointing. Very limited battery life. Windows "Hello" fingerprint recognition worked sporadically, lately the wireless network adapter could not be recognized. With no ethernet jack, I could not connect to troubleshoot or downoad drivers. Would bkt buy again.

So I got this laptop yesterday and overall it's a great laptop, it just has one big problem. Whenever I try to do any kind of light gaming, this laptop has trouble loading games. I don't know why though because this laptop is very fast with everything else. I think it's a wifi issue more than anything else because of the fact that gaming performs better on other wifi connections. But whenever I use my home wifi, the performance is bad. The weird thing is that I don't have this issue with any other laptop in my house even when I used my home wifi. This laptop is the only one I have problems with. Other than that, there's no other problem with this laptop. Everything else is exactly what I would expect from a laptop in this price range. My favorite things about the laptop so far are the speakers and touchscreen. I really hope this laptop might just be defective or there's a solution to my problem.If this laptop really can't handle gaming, I will be returning it for sure which will be disappointing.

I brought this on New year 1/1/2019 after a ton of research online. I'd give this laptop five stars but when I turn on the laptop the fan noise was really loud. I'm really disappointed and I'm not sure what cause since it's the brand new laptop.

I bought one of these on very good sale price, hoping for a great computer at a reasonable price. The internet connectivity was wonky--after a long online session with Dell support didn't fix it, and the computer continued to lose its connection, they wanted me to mail in for warranty repair. I instead returned it to Best Buy for a simple exchange for the same computer, since I was within the 15 day limit and knew that would be quicker. The second one's internet and general functioning seem fine so far, but either Dell or Windows has stopped supplying the basic drivers for older printers. An old workhorse laser printer that sets up just fine on a 2 year old cheap ASUS computer (I tested this after discovering the Dell wouldn't work with it) can't be run with this Dell. Phone call to Dell support got me chastised for not buying an extra tech warranty to cover such things; if I want help, I'd need to pay for it. But I consider a computer that can't set up a printer, when a different computer can do it just fine, to be a defective computer. "Dell does not support third-party hardware." So, if you don't have a Dell printer, be aware that you're on your own if there's a problem. Whoever left out the basic all purpose printer drivers, whether Dell or Microsoft, it's made for a VERY frustrating experience. I have liked Dells in the past. Between the first faulty one and the missing basic drivers on the second, I'm not at all sure I'll ever buy another. I haven't yet even tried the things others complain about (sound quality is a general complain). I do think the screen looks beautiful, touchpad and screen touch work well, keyboard is good enough for my needs. One tip: as I learned from the support experience with the first, faulty computer (that first support person was very nice, I'll add), even though your computer will start up very simply on purchase, and seem to work fine, you really do need to do a large number of updates on both the Dell site and via Windows if you want your computer to be running with current BIOS and drivers and chips and all the rest. This is probably true for any new computer, but I was surprised it isn't automatic at this point for a new computer to thoroughly update on starting. It needs to be done manually, and if you have any problem, that's the first thing support will need to spend time doing--updating and updating and updating. Do it yourself. (Or if you pay to have Geek Squad set up your computer, make sure that's part of it.)

I bought this thing and one of the keys sunk the third time I used it. I had it for less than ten days before it broke and Dell’s warranty department wanted me to send it in to them so they could fix it, which would take another 10-12 days. So i’m Literally spending more time waiting for them to fix it than the amount of time I owned it before it broke. Unfortunately for me, I was out of town for a while right after I bought it and by the time I got back, Best Buy’s 15 day return period had expired. I called them and the nice person at the store said “You could try bringing it in, but I wouldn’t get your hopes up”. Awesome. Less than a month in and at this point I have spent more time dealing with problems than actually using the computer. At least Dell’s people told me that if I had bought it directly from them, they would have refunded my money, but no such treatment when you buy things from Best Buy. Lesson learned, don’t shop at Best Buy, don’t buy an Inspiron, make sure you have a ton of extra free time to spend dealing with the hassles of the $830 piece of junk you just bought.

Owned this laptop for 3 years so far and it still works great

We're 3 years in and over the last year, it has been acting up. Overheating, freezing, running slow, not shutting down, etc.

Short lifespan. I purchased this laptop in Nov 2019. In Nov 2021 it stopped connecting to wifi. Bestbuy said the cost of repair (if it could be repaired) is not worth the value of the computer and that 2 or 3 years is about the lifespan. Really? Maybe there are people who can spend $600 every couple of years for a new laptop. I can’t. I bought a $50 usb wifi adapter. I thought I’d found a reasonable solution. But no. The computer connects to wifi for 5 minutes then drops it. I liked this laptop while it worked. Now it’s useless and heading to the electronic recycling pile.