Customer Ratings & Reviews

I’ve had this laptop for 4 months and the mouse won’t work now. It skips around the screen and starts to randomly click on things! Very disappoint especially for the price I paid.

Works as explained by sales associate. Meets my needs

Touch pad did not work after purchasing and installing. I was told this was a common theme with this computer. But no one talked to me about this.

I will start with the appearance. This laptop has a sleek design. I like the simplicity of it all. It is slightly heavier than expected but still very light for a laptop. It can be used a few different ways. You can fold it back completely to use it as a tablet. You can fold it back slightly and prop it up on your lap and use it like a tablet or you can use it just like a regular laptop. It has an option to set up the fingerprint scanner. I found that it worked out but the setup was a little challenging. You have to have your finger just right. You can also set up a pin number or a standard password. The charging time is fast and the charge lasts for quite a while. The charging cable is a good length too. Not too long and not too short. The screen resolution is amazing. Very sharp and crisp. Its taking me a little while to get used to Windows 11 but that just takes time. The processing speed is fast and multitasking is easy. I would probably keep this one as a home/personal laptop for games and videos versus a work laptop. All in all, a great laptop.

Where do I begin? Bought this "new" yesterday. Geek Squad set it up. Got home and both USB ports are dead; the touch pad works well, until it doesn't, and to top it off, I called Tech Support to fix the glitches and by the time they were done four hours later, they had stripped out the functionality from the computer and none of the browsers work. Yeah...not feeling this. Back it goes!

I have nothing but great things to say about this Dell laptop. To keep this simple, I'll start by itemizing key positives and negatives below. Positives: 1. Simple, fast setup 2. Fingerprint reader for easy login 3. Good sound quality (for a laptop) 4. Processors run multiple windows and programs with ease 5. Aluminum case feels much nicer than plastic 6. Keys are illuminated - so nice! 7. Screen size is good 8. Windows 11 9. Ports galore! Two USB-C, two USB, one HDMI, one headphone jack and an SD card reader. Woot woot! Negatives: 1. McAfee is difficult and annoying to uninstall 2. That's it. Just one thing, and that has more to do with Microsoft than it does with Dell. I use this laptop mainly for online shopping and planning projects. I have had no issues using web-based design programs, having multiple browser tabs open, creating spreadsheets, and keeping Pandora running in the background. This doesn't have the computing power you'd need for serious online gaming, but for just about anything else this is a great purchase. Additionally, the feel of this laptop is far superior to others I've had in the past. I didn't even think about it until I started to set it up, but the aluminum case just feels ... luxe. It's a small detail that has an outsized impact on the overall experience of using it. I was already very happy with this laptop, but this pushes my feelings into "warm fuzzy" territory. One final note. I didn’t expect to use the touchscreen very much but I find it surprisingly handy. It feels intuitive to scroll down the screen by sliding my finger, and you don’t have to actually touch the scroll bar. It’s just like your phone, touch anywhere on the screen and sliding your finger will move the window accordingly. TLDR: This laptop has lots of great features you'll love and none you won't.

Still expensive for what it is…product color is blah but better ones “not available” - everything not available these days or won’t arrive for months

The Dell Inspiron 2-in-1 16” is an excellent mid-priced convertible tablet. This review covers a fairly basic model, with an Intel Evo i5 processor, 512GB SSD, and 8GB of RAM. The case is solid, with aluminum everywhere and not a hint of the plastic casing you see with lower-priced systems. There is very little flex despite the size, and the entire unit feels quite well-built. The fan is extremely quiet. With a clam shell design, it converts easily to a tablet, and the hinges feel strong enough to take the movement and the unit’s considerable weight. It’s also large (to support the 16” screen) and heavy, weighing in at 4lb 10oz on my scale. While the size makes it easy to use, it does make it a cumbersome travel companion. The weight and size make it difficult to pack, and the unit is too large to safely open in most airplane seats. As with most 15” tablets, the heft also makes it a not-very-portable tablet, as carrying it around in tablet mode gets very tiring. The Inspiron comes with an impressive set of ports, including two Thunderbolt 4 ports, a full-sized SD card reader, a USB-A port, and an HDMI port. The trackpad and palm rests are large and covered in Mylar, making them comfortable and easy to use. The keyboard is nothing special. Travel and feedback is poor, and it has a loud clackety-clack sound. Perhaps the biggest input device disappointment is in the camera. While it comes with a built-in privacy screen (a nice touch), the 720p camera has reasonable clarity but disappoints in color accuracy and saturation. The camera also does not support Windows Hello. The screen is quite nice for the price range. While it does not have the remarkable black depth and refresh rate of the (more expensive) Microsoft Surface Laptop Studio, it is pleasant enough for movies or games. Dell has chosen to leave the speakers on the sides, a departure from the aforementioned Surface, HP Spectre, and other devices which have them on the bottom to save space. There is no clear advantage here, as the sound is good but not exceptional. I have to comment here on a Dell concern I harbor. I also have an XPS-13 and a Precision 5560 for work. Both are quite new, and both have had issues. The XPS repeatedly overheated out of the box, and multiple on-line searched and calls to Dell over several months finally diagnosed it as a BIOS issue – the machine was shipped with a BIOS that was a year out of date. The 5560 sometimes refuses to charge and about once a month reboots and runs a hardware check. The root causes have not been identified yet. While I’ve not had any issues with the Inspiron so far, I would be remiss not to mention these concerns. This is why I took away a star. Overall, this is an excellent mid-range laptop / tablet, and if the sheer size and weight work for what you need, I would definitely recommend it.

Within a month I’m for warranty because the keyboard had an issue

Coming from another Dell laptop (for business) that has much higher specs than this laptop, I was not expecting too very much with respect to performance – and I was proved very wrong. While this is an Intel 12th generation I5 processor and the RAM is 8gb, it performs the daily tasks I need with almost the same speed and smoothness as my other. Having 512 GB drive is plenty for my needs. The aesthetics of the computer are very pleasing, and I appreciate the aluminum build as it feels solid but not too heavy. The keyboard and trackpad have a soft feeling and the keyboard is laid out in a nice manner. The screen, while “just FHD” is very easy on the eyes and I could easily do work outside with increasing the brightness. Connections on this machine are stellar for this range of computer. With the thunderbolt 4.0 USB to the wifi 6 to the Bluetooth 5.2, this will be relevant for quite some time. Connecting my mouse, to the internet and VPN to my office was all very simple and fast. Having the bonus (and hard to find) HDMI port and USB A was a pleasant surprise. My only slight negative is the sound from the speakers seems to be a bit on the anemic side but in my experience, unless you have larger chassis and more expensive specs for the speakers, it is simply difficult to get good sound out of a midrange model. Using this in all three configurations (laptop style, tablet style and tent) was easy and had equal performance. All in all, I would highly recommend this laptop. Has all the specs you could want for daily use / business use. Of course, heavy gamers would not want this but that is not what this machine was made for. You won’t be disappointed in this machine.

The Dell Inspiron 16 7620 is a little on the heavier side, but this is to be expected for a laptop of this kind. It's very shiny and bright, and stands out among other devices. The keys feel odd, almost like they have a thin layer of dust. Even after a good amount of use, they feel this way. The touchpad is nice and large, and works really well. This is definitely one of my favorite features of this laptop. This laptop is equipped with two Thunderbolt 4.0 ports, which I think is fantastic. This is a huge plus for a laptop for charging and data transfer. Way to stay up to date. The quad speakers aren’t really a necessity for what I consider a productivity laptop, though the MaxxAudio Pro’s camera tracking feature is kind of neat. Still, I don’t expect I’d use the laptop speakers that much to get any use out of this. The fingerprint reader is very neat and provides quick and easy access. The touch display is a ratio of 16:10, and with this being a 2-in-1 (and it’s Dell, whose been pushing WUXGA on laptop displays), the choice only makes sense. It’s not far from the usual 16:9 that I’ve become accustomed to either. I would've liked to see a 120 Hz refresh rate instead of 60 Hz. And 4GB of VRAM is sufficient. The interior specs are average: 8GB RAM is good, an Intel i5 CPU is okay, and 512GB SSD is good. They get the job done for a lot of different types of applications including photo-editing software. I can't comment on video-editing software as I haven't been able to test that. This could run some simpler games that don't require heavy CPU resources. As a productivity laptop, this performs rather well. It's fast, that's for sure.

Comp was lost& had unremoval program sales rep poor

Good customer service and dell is a good product thx

The Dell Inspiron 2-in-1 16" FHD+ Touch Laptop with 12th Gen Intel Core i5, 8GB Memory, 512GB SSD in Platinum Silver is a big tablet capable 2in1. It has a 16 inch screen that can have the keyboard folded under allowing it to be used as a tablet or it can be used with the keyboard flat and the very capable touch screen monitor panel lilted to the most comfortable viewing angle - from flat to a forward tilt. The case is attractive with a platinum silver aluminum exterior that is not prone to flexing. The keyboard is quiet and comfortable to use in laptop mode. It comes with a much appreciated variety of ports including multiple USB types and HDMI ports. It is not light but the large screen makes up for its weight. The hinges that are responsible for the articulating touch screen are well designed, being attractive, functional and sturdy. The 12th Gen Intel Core i5 along with 8 gigs of memory and an SSD of 512 GB provide you with power and space for even complex office type tasks. I have not experienced data throttling nor have I heard intrusive fan noise. Great 16" touch screen tablet.

Worst laptop I have ever purchased 1. On day 1, the charger was faulty 2. The track pad no longer worked properly after about a week. Just clicks on random stuff and spazzes out. 3. Then the audio jack stopped working 4. The computer can only run even the simplest of games for about 20 minutes before it freezes completely 5. Now the finger print scanner works about a 3rd of the time I have had this laptop for less than 6 months and it has been an absolute nightmare to deal with

Never had issues like this before. The mouse touch pad will constantly stop working. It will work for 20 minutes and then slow down and lose control. Based on my online research, this appears to be a problem but no solution. I have to use an external mouse, which defeats the purpose of a laptop. It is beyond frustrating to not be able to use this properly.

Setup was incomplete. Problems with software installation

Likes: Large, smooth, area for wrists to rest. Stickers on the wrist area are easily removable, which is a definite plus. There’s a fingerprint sensor embedded in the power button, which you can use to login to Windows and other applications that are biometric enabled. USB-C power supply, so you can charge up with just about any fast charger, albeit a bit slower than with the 90W charger that’s included. It has a built-in privacy shutter for the camera, although I do wish they made the shutter more noticeable (make red or some other contrasting color) as it’s difficult to quickly tell if the shutter is closed or not. Dell Support Center software makes it easy to stay up to date with drivers/firmware. The backlit keyboard has a nice feel to it, with good feedback. Dislikes: Speakers don’t have much frequency response and are a bit tinny sounding. The sound also changes when you have something (like your wrists) over the wrist-rest area, almost like there are speakers beneath even though there’s no visible indication of speakers there. Kinda weird. The volume range is decent though. Have to press the ‘fn’ key to activate the page up/down key. It’s a bit heavy for a 2-in-1, but it is a 16 inch device, so I can’t fault it too much for that. Misc: Home & End keys are overridden if you activate the fn lock, but the page up/down keys still require you to press the fn key, even when it’s locked. It’s a decent laptop overall

Ended up returning this computer.. The sound on it was very distorted and muffled.. Tried to research and fix it, with no luck.. Looking online, seems that many folks experienced the same issues. It’s a shame. Awesome computer otherwise.

Dell turns out quality products, and this Inspiron 7620 is one of the latest. It looks great and works very well. There are notable features, including but not limited to: • Windows 11: With the latest OS from Microsoft on board, there is a bit of a learning curve. For example, how do I power on and power off. To power on the first time, check the insert that comes with the device. Once you have done that, you only need to open the laptop for automatic power up. To power off, look for the Windows icon located more to the lower middle, no longer in the lower left corner. There’s more to learn, but with a little patience, you should adapt to 11 just fine. • 16” FHD touch screen with 1920 x 1200 WUXGA for great optics • Processing and storage: o Intel Core i5, 12th Gen. I usually go for i7, but trying out the latest i5, I was impressed. I have had as many as six screens going at one time, and nothing felt slow. o 8 GB RAM (upgradeable to 32 GB; processing speeds up to 4.4 GH; 512 GB storage • High speed interface support for external drives for data and HD video • Flip and fold design provides options for usage: laptop, tablet, etc. • Backlit keyboard • Can support one external monitor without need for docking station. • And for folks like me, Alexa is built-in! The Inspiron 7620 is a winner in my view. It looks great, works great, and is comfortable to work with. I would have no problem recommending to a friend. In fact, I already have someone in mind.