Customer Ratings & Reviews

Love Dell Products, works great. I would definitely buy it again.

This has been a great laptop No regrets I am real

I purchased this laptop for remote work. It has performed great. Did have a currupted file but the geegsquad took care of it promptly. Great graphics i have edit photos with it. Speed, connectivity and quality for a very reasonable price

I like it as overall daily laptop but sometimes has heating problems

Great laptop for the price. I recommend this laptop.

Excellent computer and a great price from Best Buy

I purchased a laptop from Best Buy in 2024, thinking it was a great deal. Unfortunately, I began facing issues with the product within the first month. I reached out to Best Buy's Geek Squad team, and they simply suggested resetting the system. Despite following their advice, the problem persisted. To my surprise, when I contacted Dell for support, I found out that the laptop was already out of warranty—since 2023, even though I had just bought it in 2024. Dell refused to assist me, and I was left feeling frustrated and disappointed. I created a case with BestBuy regarding this issue. Very disappointed with both Best Buy and Dell for the lack of support on what should have been a simple resolution.

Love this computer works good and no problems. its super fast..

This Dell is a wonderful addition to all my other computers

Love this laptop !!! Was a replacement for my older Dell

Great price and good system! Good screen size and weight is not bad! I did make one immediate change and that was bumping up the hard drive size to 1TB - which BestBuy had in stock!

DO NOT BUY FROM BEST BUY …THEY SELL REFURBISHED ITEMS AS NEW PRODUCTS …….Best Buy advertise as if they are selling new products but really selling refurbished products. I purchased a laptop in June it stop working in August. I called Best Buy they told me it’s under manufacture warranty. I called Dell gave them the information on the laptop and Dell told me the laptop was a 2 yr old refurbished laptop and there is not warranty. I called Best Buy back and customer service refused to allow me to speak to a manager and told me to take it in to a Best Buy geek squad. The guy said I can’t do anything for you. I called Best Buy again and the guy refused to allow me to speak wit a manager.The store manager in Snellville said all our items are refurbished and said he can’t refund me because it’s outside of the return date. Finally he said he will send it out to Best Buy warranty department but can’t guarantee anything. I got the laptop back after a month they replaced the hardware but not to the original hardware they advertised. I still haven’t spoken to a manager and they refuse to refund my money.

Very happy with the computer and help from Best Buy

I am really enjoying the different aspects of the computer.

Great laptop.easy to set up. So far no issues.great display.

Very good choice. Funcitional. Does the job. Is decent size

Luv it. Dont make me write 50 characters..... .....

My husband was very pleased with his Christmas gift!!!

This was a gift for my granddaughter starting college this fall at the University of Texas at San Antonio (UTSA). She is a computer science major - and this machine will serve her needs very well. Thanks Best Buy for helping us pick it out!

I am replacing a 10 year old laptop that served me well. I did extensive research in choosing a new one and I am satisfied that this Dell was a good choice. It is fast and efficient. I very much like the touch option too.