Customer Ratings & Reviews
- Model:
- i7620-7631SLV-PUS
- SKU:
- 6504380
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the screen size, ease of use, performance, battery life, weight, and price of the Inspiron 2-in-1 laptop. Many appreciate its lightweight design and powerful performance for everyday tasks. However, some users experienced issues with the touchpad and reported occasional excessive fan noise. A few also mentioned problems with the speakers.
This summary was generated by AI based on customer reviews.
Del Inspirion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product with perfect pricing for the use in our location
I would recommend this to a friend- Cons mentioned:Touchpad
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible products $1000 computer second week in the m key starts to stick purchased tech support and got none
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey DanitraG,
Thank you for taking the time to leave us a review of your Inspiron 7620. We are sorry to hear that you are having trouble with keys sticking on your keyboard. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided a troubleshooting link to help resolve your issue.
Keyboard usage & troubleshooting guide: https://dell.to/3kBuXh5
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
- Pros mentioned:Performance
So far, so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, the laptop is working fine. It meets my needs.
I would recommend this to a friend - Pros mentioned:Ease of use
Love Dell
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Dell computers. Easy to use and they are dependable!
I would recommend this to a friend - Pros mentioned:Ease of use
Love Dell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to use as described by associate at the store
I would recommend this to a friend - Cons mentioned:Touchpad
Terrible Touchpad
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy again! The touchpad and surrounding area is terrible. If the cursor touches anything, it will open which is extremely annoying when working. The cursor can take on a life of its own. I have had Dell techs out twice. They replaced parts and it fixed some other issues, but not this one. I have changed the settings over and over and it only helps a little.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear DianeT,
We value your feedback and want to thank you for taking the time to leave a review of your Inspiron 2-in-1 touch laptop. We are sorry to hear that you are experiencing an issue with your touchpad. Below I have provided troubleshooting steps to help resolve your issue. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
- Pros mentioned:Processor speed
Thank you
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, efficient and very professional. Great experience.
I would recommend this to a friend Love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the computer. It was a very good price as well
I would recommend this to a friend- Pros mentioned:Screen size
Dell July
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast and think the touch screen is easy to use.
I would recommend this to a friend - Pros mentioned:Processor speed
Thin
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop. Thin appearance with very good speed.
I would recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast start-up, but I do not like the toolbars or display appearance at all. I replaced an eleven year old Dell Inspiron with this one, and I liked the older one so much better. I'm not sure I would buy it again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Sam3,
We value your feedback and want to thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are not satisfied with the toolbar or display appearance. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statements and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Great while it lasted..Didn't last that long!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great laptop for one year. One month after the warranty expired the motherboard failed. I purchased my first Dell laptop in the 1980's at the Dell outlet store in Austin. It was a great computer. It was always dependable and lasted for several years. I can't say I will be purchasing another Dell priduct. I think they are not made as well as they were in the past. Sorry no more Dells for me.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello ArtisA,
We thank you for taking the time to leave us a review. We are sorry to hear that you experienced issues with your Dell Inspiron 2-in-1 16 FHD+ Touch Laptop and that it didn't meet your expectations. This is certainly not the experience we like to hear from our valued customers. We value your feedback and are always looking for ways to improve our products and services.
We will share your review with our quality team, so improvements can be made in the future.
With a little more information from you, we would like to help you resolve issues you may be facing. Please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
- Pros mentioned:Processor speed
Laptop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is awesome, fast and has great pictures
I would recommend this to a friend - Cons mentioned:Touchpad
What a Disappointment
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen occassionally goes blank. Touchpad stops working sporadically. Have been on with BB and they cannot repair. Super disappointed with this machine
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There AnthonyR,
Thank you for taking the time to leave us your review. We are sorry to hear that you are having touchpad sensitivity issues in regard to your Inspiron 7620. This is certainly not the experience that we like to hear from our customers. We will share your concern with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting instructions with the full article that may be able to resolve the issue.
Here are the steps to help resolve your touchpad issue:
1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp
If you continue to experience touchpad issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Touchpad
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad stopped working after just a few months. Extremely frustrating. Have had 4 technicians look at it, terrible experience.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey skss1,
Thank you for taking the time to leave us your review. We are sorry to hear that you are having touchpad sensitivity issues in regard to your Dell XPS 9320. This is certainly not the experience that we like to hear from our customers. We will share your concern with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting instructions with the full article that may be able to resolve the issue.
Here are the steps to help resolve your touchpad issue:
1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp
If you continue to experience touchpad issues, please reach out to Dell Support directly by using the information provided below.
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Audio cuts in and out and is relatively slow
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just bought this laptop and I've been having constant sound issues when using a microphone. For example, when using discord the audio of my game is either disabled or cuts in and out.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello JasonC,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are experiencing issues with your Dell Inspiron 16 2-in-1 computer because its audio is not reliable, and because it is performing slower than you expected.
This is certainly not the experience we like to hear from our customers. We will share your feedback with our quality team so that improvements can be made to our current and future products and services.
Below I have provided troubleshooting instructions with the full article that can help you troubleshoot and resolve audio issues:
1. Check the audio ports for damage and clean ports.
2. Restart your computer.
3. Check the microphone connection. (external microphone only)
4. Set the default recording device and check the microphone volume.
5. Check the settings in voice communication apps.
6. Run Microsoft Sound Troubleshooter.
7. Troubleshoot Bluetooth devices. (Bluetooth speakers or headphones)
8. Reinstall or Update the chipset driver, audio driver, and BIOS.
9. Run a hardware diagnostic test.
10. Download and install Microsoft Windows updates.
11. Perform Windows System Restore.
12. Restore your computer to factory defaults.
How to Troubleshoot Audio or Sound Recording Issues: https://dell.to/3p73Us3
To help you with slow performance issues with your computer, please follow these steps:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If these issues are still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team for further guidance.
Should you need further assistance, please contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
- Cons mentioned:Touchpad
Junk computer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mouse jumps all over. U can touch the pad and move 1 way and the mouse goes another way. Never again on a dell!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Bill,
We want to thank you for taking the time to leave a review of your Inspiron 7635. We are sorry to hear that you are experiencing an issue with your device freezing. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
System Freezing Troubleshooting Link: https://rb.gy/vt2ra3
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Question
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know it was an open box purchase but i wasn't expecting a giant dent in the side of it. It said excellent condition on the box. But it was not. I didnt return it because i needed it for work.
I would recommend this to a friendDell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a reasonable computer as IBMs go. Has more than I want on it. I'm speaking as a Mac user, so some of the commands irritate me as redundant. Nice having a portable computer. I chose this one for the amount of memory it has.
I would recommend this to a friend- Cons mentioned:Touchpad
Trackpad not working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trackpad not working. Worst experience. Do not recommend
No, I would not recommend this to a friend