Customer Ratings & Reviews
- Model:
- i7620-7631SLV-PUS
- SKU:
- 6504380
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the screen size, ease of use, performance, battery life, weight, and price of the Inspiron 2-in-1 laptop. Many appreciate its lightweight design and powerful performance for everyday tasks. However, some users experienced issues with the touchpad and reported occasional excessive fan noise. A few also mentioned problems with the speakers.
This summary was generated by AI based on customer reviews.
Not impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. 6 weeks after purchase the sound quit working and it had to be sent out to be fixed. I was told it was the 4th computer of that model with that problem in one day.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Buzz1995,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear about the issues you have encountered with your Dell Inspiron 7620 2-in-1 laptop because its audio stopped working. This is certainly not the experience that we like to hear from our customers. We appreciate your feedback and will use it to help improve our current and future products.
In the future, if you come across any questions or have concerns about this product, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
- Pros mentioned:Processor speed, Screen size
Great computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best computer I have owned! I love the tablet feature and the touch screen. It is fast and has great storage. It’s been 3 years and I have used and abused it . I plan to purchase the same computer again now that it has crashed out on me
I would recommend this to a friend Not downloading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having problems with this computer not downloading and having problems
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Irai,
Thank you very much for your valued feedback. We are sorry to hear about the issue you are experiencing with your Dell Inspiron 7620 2-in-1 computer.
Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.
Drivers and Downloads page: https://dell.to/3m0jfty
If the issue with your computer is still not resolved after utilizing the troubleshooting option above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Two Dell computers two crashed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return. Mother board went out. Did not have replacement in stock. I had to settle for 15” and it crashed within 6 weeks. Did restore. Hope it lasts. So disappointed in quality
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
We appreciate you taking the time to leave us your review. We apologize for the issues you have encountered with both of your Dell Inspiron 2-in-1 computers because the motherboard failed on the first one and the second one is crashing.
I have provided a link below to help troubleshoot and resolve the crashing issue.
We also recommend making sure all drivers and downloads are up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer.
Resolutions
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Pre-boot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI
The computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/3GX6BVf
Drivers and Downloads page: https://dell.to/3m0jfty
If the issue with your computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer may be good, but I haven't been able to get the help from you, I was promised. Nothing but lies and disappointments so far.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey LeonardE,
Thank you for taking the time to leave us a review of your Inspiron touchscreen laptop. We are sorry to hear that you have not been able to receive the support that you need. That is not the type of service that Dell intends to deliver to our customers. We would love to help you with the issues that you are experiencing. I have provided a toll-free number and chat link below to reach Dell support at your convenience. We have noted the details of your statement to help improve current and future support.
Best Regards,
Summer@Dell
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Worst experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop to gift my loved once and found out the performance of laptop is so poor and not even compatible with wifi and it has C pin that never even connect with Ethernet too.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Rajesh,
We appreciate your feedback and review. We are sorry to hear that you are not happy with your Dell Inspiron 7620 2-in-1 laptop because it is not performing as fast as you expected, you are experiencing WIFI issues, and it is not equipped with the port you need. We will share your comments about these issues with our quality team, so future improvements can be made.
To help with performance issues, I have provided steps to using the Windows Performance Troubleshooter which should help resolve the performance issue. I have also provided a link to the full article that has more options if needed.
Windows performance Troubleshooter:
1. Close all open windows.
2. Press the Windows logo key + X key on the keyboard.
3. Click Control Panel.
4. Click System and Security.
5. Under Security and Maintenance, select Troubleshoot common problems.
6. Under System and Security, click Run maintenance tasks.
7. Follow the on-screen instructions and prompts to complete the process.
8. Restart the PC.
You can read the full article here - http://dell.to/2tSulGV.
Below I have provided some resolutions to the WIFI issue. I have also provided the full article link, which has more options if they are needed. I have also included a link to the Drivers and Downloads page for your PC so you can check for applicable updates to the WIFI drivers.
1. Download and install the latest Wireless Card driver. (https://dell.to/2th3Tpe) After updating the driver, re-establish the connection with the Wireless Access Point and check the wireless performance.
2. If the issue persists, proceed to step 3.
3. Power-cycle the local network. Shut down the Dell system, the Wireless Access Point/Router, and the Modem. Wait a minimum of 60 seconds before powering up the components in the following order:
4. Power ON the Modem and wait for it to boot fully.
5. Power ON the Wireless Access Point/Router and wait for it to boot fully.
6. Power ON the Dell system.
7. Open Network and Sharing Center
8. In the left-side navigation pane, click on Change Adapter Settings
9. Right-click on the wireless connection icon and select Properties followed by the Configure button
10. Under Wireless Options, select the Wireless N mode
11. For Windows 8 or later systems click the Advanced tab and look for 802.11n Mode on the right you will be given the option to Enable or Disable. If the mode is not visible you may need to update your drivers and firmware.
12. From the drop-down menu, choose Disable followed by Ok
13. This should restore the wireless download and upload speed. Internet speed can be tested at http://speedtest.net
Full article link: https://dell.to/2RefLVN
Drivers and Downloads page: https://dell.to/3m0jfty
After utilizing the troubleshooting options provided above, if the problem is not resolved, please feel free to contact our support team here: 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Bad News
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the item in question. First the guy that sold it to me apparently never knew anything about it --- then it came with a software cliché. I returned it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear DavidJ,
Thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you were not completely satisfied with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Unusable computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product! Keyboard is over-sensitive. Wasted $1000 on buying this product. Will need to buy a new computer
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi JamesPinedo,
We value your feedback and want to thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that your keyboard is overly sensitive. Below I have provided the link for the keyboard usage and troubleshooting page.
Keyboard Usage & Troubleshooting Link: https://dell.to/3F8mAzX
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Good but heavy and bulky.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's too bulky for my liking. It is still is a good and sturdy Dell. I am just being inticed by the newer ultra lightweight 2 in 1s.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Ahmed,
We want to thank you for taking the time to leave a review of your Inspiron 7620 2-in-1 laptop. We are sorry to hear that you are not happy with the size and weight of your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products. In the meantime if you need further assistance I have provided the toll-free number and chat link to Dell support below for your convenience.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Battery lifeCons mentioned:Touchpad
Not the best.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in this laptop. I am unhappy mainly because typing on the keyboard is very uncomfortable and difficult. I previously had a Dell laptop that I loved and finally had to replace it after many years because of the windows upgrade. Also I have had numerous problems with the audio and that is the one thing I told the Best buy salesperson I was interested in. Also I find the touchpad is very touchy and difficult to use. I would definitely choose something else at this point. On the positive side, I have to say the battery life is really great.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Susankolb,
Thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are not completely satisfied with your keyboard, touchpad, and are experiencing an issue with the audio on your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided troubleshooting steps to help resolve your audio issue.
1. Click Start and select Settings (gear icon).
2. Click Update & Security and select Troubleshoot.
3. Click Recording Audio and then click Run the troubleshooter.
4. Follow the on-screen instructions to complete the troubleshooting process.
This link can also help when identifying your audio issues: http://bit.ly/3gnBhT3
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Someone hire an actual Manager
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was handed a 900.00 laptop putchase in a plastic bag
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Anthony,
We appreciate you taking the time to leave us a review of your Inspiron Laptop. We are sorry to hear that you received your laptop in a plastic bag. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to help improve current and future products. If you need further assistance, we recommend reaching out to a member of our support team with the toll-free number or chat link below.
Sincerely,
Summer@Dell
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
- Pros mentioned:Battery life
Excellent all around laptop for all kind of work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I came from an older Dell Inspiron from seven years ago and I'm glad I stayed with Dell. Excellent performance, battery life, display is bright and crisp, and speakers are amazing too. I can't say enough great things about this laptop. Amazing value too.
I would recommend this to a friend - Cons mentioned:Touchpad
Dell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good overall laptop, don't use it as a tablet. I do wish you could turn the mouse off because I use external mouse and that makes the keyboard mouse annoying.
I would recommend this to a friend - Cons mentioned:Touchpad
Dell laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Over all right from online purchase to instore pickup went very smooth and dell open case laptop was clean with no sratches as described on website for purchase...
I would recommend this to a friend I love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this laptop since 2022 and it's been great. I've been rough on it, and it's durability is good. Unfortunately my screen did break recently, but I'm working on getting it fixed.
I would recommend this to a friendPerforms Well with a Sleek Design and Solid Feel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent 2-in-1. I'm not a gamer, just a documents and web surfing kind of guy and use this primarily for RDP connections to a high performance desktop. Locally I use it for web work and games such as Solitaire, Yahtzee, Backgammon, Scrabble - nothing too modern/resource intensive. I knocked two stars off because Dell insists on 'over-managing' when to do updates, McAffee purchase, etc., with no easy way to turn those features off. Also, I purchased a similar laptop to this in a 15" form factor 6 months earlier and the after many years of using the plug from the 7.4x5.0 mm 'D' series systems, they changed to a 4.5x3.0mm plug. After donating about a dozen of the 'D' series adapters and purchasing a couple of the smaller ones, I find 6 months down the road that they have now converted to a USB C power connector. I'm all for moving to that standard, but you need to factor in the cost of additional power bricks if you are like me and want to be able to move your laptop from room to room without the hassle of unplugging the power adapter, carrying it with you and plugging it in again plugging it in again several times a day. And since the power adapters are a high markup item for Dell, you are looking at close to $100.00 for a couple additional adapters. In my experience, lower cost third party adapters can be a bit of a risk in compatibility/functionality. Dell should at least offer and upgrade discount on power adapters when you have spent a small fortune purchasing several from them that they then choose to obsolete. I should add that I purchased this from BestBuy with a very nice discount and I would rate its value differently if I had paid full price.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Bobo,
We value your feedback and want to thank you for taking the time to leave a review of your Inspiron 7620. We are happy to hear that you are satisfied with the performance and quality of your device. That is the type of product Dell intends to deliver and the type of feedback we like to hear from our customers. If you come across any questions or concerns we recommend reaching out to a member of our support team with the toll-free number or chat link below.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
- Pros mentioned:Processor speed
Great laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this laptop.lightening fast, great picture, love the fingerprint security. Well worth the money I soent.
I would recommend this to a friend Great buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for a great price Very informative information from the people from Best Buy made my purchase a great experience
I would recommend this to a friend- Pros mentioned:Ease of use
Dell laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is perfect and easy to use I would prefer it if u are a student or employer
I would recommend this to a friend - Pros mentioned:Battery life
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a Dell Inspiron from 2013. Except for the slow boot, it does great. I finally broke down and bought this as a replacement. I got it on sale and boy do I love it. Boots super fast. Battery life is excellent and it's pretty light. I'm not a gamer. I am a paralegal who works from home. Love this laptop
I would recommend this to a friend