Customer Ratings & Reviews

Great product & touchscreen is a plus. Cool color option

Love the lap top but I really miss having a number pad…. Had to rest the mouse pointer.

Great laptop! Just miss the number pad. Love my 2 in 1!

It is easy to set up and use. Like the 2-in-1 feature.

Powerful workhorse for the money. Looks really nice too.

The computer does not have a numeric keyboard and often presents the problem with a microphone

so so unit, nothing to get excited about, still better than nothing

The laptop freezes often, not clear audio. And too slow

Use mainly for work projects. No problems thus far.

I'm typing on this Laptop and my lap hurts. Trying to imagine why this deviant design has a sharp convex back edge on the lid which, when opened, extends down into the thighs. Top prize for Diabolical Design! Otherwise, the performance and display are above average.

I did not buy the best processor but the in between. So far happy with it as long as it lasts without problems. But I will never by another HP. I bought one before Christmas and it has been to repair twice already. This seems like a nice little computer and I have a friend that is very happy with hers also.

It was tricky to find the power button. As usual, I try before I read the manual, which was just a small guide that it would have taken less than a minute to read through. It’s not only easy to see once you know where it is, but it is also a fingerprint reader that surprisingly worked without flaws. It’s nice to press the power button and see the laptop recognize who you are and log on to your profile. And all that happens very quickly. When it comes to design, Dell is getting close to Apple’s, although they have a different approach. Instead of trying to “cool”, Dell focuses on aesthetics, which is more appealing to me. This laptop is big, which is great for work although not so much for portability, but it is aesthetically pleasing with its aluminum finish. I haven’t tried to scratch it, but at least I can see that the chassis doesn’t get smudgy easily. The size can be a blessing and a curse. I use it in tablet mode for drawing. For some types of graphics works, it is a good size, especially if you don’t have a bigger Surface Studio-like touch screen, which is considerably expensive. It worked well, using a Surface pen. The only drawback is that it’s a bit heavy to carry. Still, I see myself doing that often just because of the extra real estate to draw graphics on the go. And if you want to use to it to watch something while it’s in a tablet mode, you have a great size screen for that. Bright and responsive touch screen, but I notice in the beginning that something was bugging me. I couldn’t tell exactly what it was. The screen somewhat looked like it was washed out, but it was not unpleasing and at the same time, it was very clear. I only figured out what it was when I saw the TUVRheinland logo printed next to the trackpad. The hardware produces a low blue light. As you probably know, screen blue lights not only cause eye fatigue, but also affect the body’s circadian rhythm, which is responsible for a good night's sleep. A huge health issue addressed by Dell. Here’s hoping other mobile device manufacturers adopt that. Be assured that although I was intrigued at first, it actually makes the screen look better and has a subtle calming effect. It could have a dedicated numeric pad, but I don’t miss that. The trackpad is huge but it’s useful and responsive, and does not get in the way, even when your wrists rest on them. The speakers are better than the ones that come with average laptops. Just don’t plan on throwing a party using only its speakers. USB-C is the future. Dell included two USB-C ports, including Thunderbolt 4. This type of port can get rid of most cables. A compatible external monitor, for instance, needs only one cable for power, video, and data. This laptop charges using one of those ports. But because there are still too many USB-A devices out there, Dell didn’t forget to include a couple of them as well, plus and HDMI port for your TV or older monitors. While I never worked without being connected to power for longer than 4 hours, the remaining battery charge was always between 47 and 51% percent. Thus, I’m guessing that you could use it for 8 hours or more with one charge, depending on what you were doing with it. But again, I can’t say for sure without testing that. Excellent camera, good graphics, with a modern Intel i5 processor, Wi-Fi 6 (802.11ax) makes this a great choice for most types of work. I will use it for some graphics drawing, but for video and heavy photography editing that I need to do sometimes, you would do better with an i7 processor, even if it was a smaller laptop. A higher resolution screen and a 120Hz display would be useful too. But this model is not intended for that purpose, so my rating is based on what I intend to use it for.

When it works, it's a 5-star for the price. Unfortunately, the touchpad intermittently stops functioning properly, resulting in random movements and positioning of the cursor. It makes it nearly impossible to use the laptop for extended periods of time. Dell Support helped to temporarily resolve the issue several times through driver updates. However, it normally resumes after 1-2 months & requires attention. Upon investigation, this appears to be a common issue with this model. Very frustrating.

I have been using Macs for over a decade now, but I thought I'd finally give a PC a try. In general whatever differences there are between the two types of computers and my opinions on those differences don't really matter in this case. I kind of prefer Macs but I still want to give PCs a try after this. My big problem with this computer is the trackpad. Since the day it arrived the trackpad has entered states of lagginess, glitchiness, erratic movements, and had become unresponsive to clicks OR has been continuously clicking even when I am not trying to click. I adjusted the settings for the touchpad but it didn't do anything, and considering most of the time when I first turn on the computer and it works fine for a while I know that the settings are optimized in an ideal setting. The problem is when it enters this glitch state. I've looked online everywhere for every type of solution, updated the system and the drivers multiple times, run all sorts of diagnostics in BIOS and whatnot, but the problem has been unfixable. I was treating it as a Windows 11 issue at first while doing my internet searches but then I tried framing it as a problem unique to the hardware model and that's when I found out there are dozens and dozens of people who bought this exact laptop and are all having the exact same trackpad issue with no hope of recourse from Dell when they attempt to get some sort of fix. Replacement laptops of the same model that these folks received still had the same trackpad problem. Knowing now that it's most likely a hardware issue shared across every computer of this model makes has made me just want to return it and get something new. It is unusable in its base state like this. I haven't tried using a mouse because I don't own one. I'm not against using one and I might buy one in the future, but I want to know the hardware that comes with the computer itself is functional first. I am very used to using a trackpad and if it doesn't work then the computer is useless to me.

Very fast laptop with a fantastic screen display. I love that the whole body is metal. Great sound too, I keep mine around 30 and it is still reasonable loud! I would recommend this for school, home office, and multimedia usage.

Overall, I am loving it so far, I wanted more time to fully utilize all the features, but the only con to me is the sensitivity of the mouse pad, causing me to open items I don't intend too, drag screens, etc. That will hopefully change the more I get used to it!

Be careful buyers when buying like new products from this company or stores. they are not truly as like new. I bought this dell laptop from Best Buy listing as like new but for the first day I had a lot of issues with the laptop. I called dell customer service for help, a very good agent stayed for hours with me on the phone to set up the computer and made it work. However, 20 days later it stop working and not even take any charge. They only give 15 days for return. but now I ended with no computer to use after I spent all this money.

When I left the store, computer was working, when I got home, it wouldn't work. After another trip back to the store they had to reset the battery and then everything is working. Really like this computer so far.

My wife love it n was very happy with the camera n now she could do her job easier with it so it looks like i gave her the right gift for Christmas lets see how much money she will make with it

The Dell Inspiron laptop is just as described - fast processing, backlit keyboard, large 16" screen and ability to easily convert to a tablet. So far, very pleased with this purchase.