Customer Ratings & Reviews
- Model:
- i7620-7631SLV-PUS
- SKU:
- 6504380
Rating by feature
- Battery Life
Rating 4.6 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers have good things to say about the screen size, ease of use, performance, battery life, weight, and price of the Inspiron 2-in-1 laptop. Many appreciate its lightweight design and powerful performance for everyday tasks. However, some users experienced issues with the touchpad and reported occasional excessive fan noise. A few also mentioned problems with the speakers.
This summary was generated by AI based on customer reviews.
New Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up. Excellent display. Meets our needs of internet and typical office usage.
I would recommend this to a friendLaptop
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the price...................................
I would recommend this to a friendMarketing Director
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I find the Display unit was an effective purchase. It works very well
I would recommend this to a friend- Pros mentioned:Processor speed
boots quick, long battery life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I switched to the 14inch version and still it works just as good as this 16inch version. Same specs overall, boots quick, great display. fyi. the 14inch doesnt have the "evo" certification, but i dont really notice any difference in performance at all, it could be just a gimmick (?)
I would recommend this to a friend - Pros mentioned:Screen size
Dell 16" Laptop is very nice!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new Dell laptop has a 16" FHD+ display that is very nice. It is large enough that you do not need a full size monitor and keyboard. That along with the extra large touch pad makes this a good choice for remote working using a laptop. The silver finish is also a very nice look.
I would recommend this to a friend Value for money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Value for money. Good specifications and a Dell product.
I would recommend this to a friendGreat Buy!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product definitely worth the price i paid. Would recommend to others as well.
I would recommend this to a friendPH computer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best HP computer for work and personal used, recommend 100%
I would recommend this to a friendLaptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what we needed. Have had no unexpected issues so far.
I would recommend this to a friendLaptop computer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s fine. It works. I use it very little. Necessary part living today.
I would recommend this to a friendPhil’s review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always liked dell laptops. They give you more For your money.
I would recommend this to a friendLo mejor en artículos electrónicos.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Es lo mejor en laptop. Recomiendo comprar siempre en BestBuy.
I would recommend this to a friendDell 16" Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dell laptop is everything I expected. The quality is excellent.
I would recommend this to a friendI am very glad that I bought this computer and I r
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very glad that I bought this computer and I recommend it
I would recommend this to a friendJoseph Awano
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying the new computer I bought from Best Buy.
I would recommend this to a friend- Cons mentioned:Touchpad
Defective mouse pad, no help from manufacturer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Like a dummy I trusted the sales rep who suggested this laptop. As soon as it was out of warranty, the mousepad started acting up. A quick Google search of the problem brought up forums discussing how common this exact issue for this model and now Dell is useless for fixing it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MeganR,
Thank you for taking the time to leave a review of your Inspiron 7620. We are sorry to hear that you are experiencing an issue with your touchpad. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Some Notebooks and Tablets with Keyboards have added gesture features to the touchpad hardware and drivers. A few of these features are two or three finger scrolling, pinch zoom, circle zoom, rotate and swiping. These new features may be the reason for the erratic cursor movement since most are turned on by default. You can disable or modify the way the features work in the touchpad driver properties. Here are some tips to modify these settings:
1. In the Search box, type main.cpl.
2. Touch or click main.cpl in the list of programs.
3. Touch or click the Dell Touchpad tab.
4. Touch or click on the picture of the touchpad.
5. Touch or click Gestures (depending on your computer there may not be a Gestures option).
6. Change the options as preferred.
7. Touch or click Save.
8. Touch or click the X in the upper-right corner to close the Dell Touchpad Utility.
9. Touch or click OK on the Mouse Properties window.
10. If the touchpad still does not work after following the preceding steps, refer to Dell Knowledge Base article - http://dell.to/2iaiujA.
You can read the full article here - http://dell.to/2tqmS02.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Great Buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Nice unit, great resolution. Gotta get used to the difference
I would recommend this to a friendDell laptop for home use..
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop works fine, but the mouse pad has some issues, so had to send it ro repair. The warranty is 1 year but looks like its showing just 6 months. Need to follow up with bestbuy.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear ChandraniR,
Thank you for taking the time to leave us your review. We are sorry to hear that you are having touchpad sensitivity issues in regards to your Inspiron 7620. This is certainly not the experience that we like to hear from our customers. We will share your concern with our quality team so that improvements can be made to our current and future products and services. Below I have provided troubleshooting instructions with the full article that may be able to resolve the issue.
Here are the steps to help resolve your touchpad issue:
1. Ensure the touchpad and your finger do not have any dirt, grease, liquids, or food on them (the touchpad has to make good contact with your finger to work correctly).
2. Ensure that the touchpad is turned on.
3. Save any data, close any open programs and restart the computer by using a wired USB mouse (if available) or Bluetooth mouse if it is already installed, if not, press hold the power button for at least 15 seconds to turn the computer off.
4. Unplug everything except the power cable.
5. Turn the computer back on and retest the touchpad.
6. When the cursor does work correctly, attach one device at a time, and test the cursor movement to see which one may have caused the issue.
7. Ensure that the BIOS and Chipset drivers are updated to the latest version.
Touchpad Usage and Troubleshooting Guide: https://dell.to/3zwM1rp
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
dell lap top 16"2&1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.still learning new lap top ,like it very much.seems to be exactly what i need,
I would recommend this to a friendGreatest laptop I’ve ever owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second 2-in-1 laptop and it puts my old one to shame. Even without a Thunderbolt eGPU dock connected, it still handles certain games very well. I have upgraded my storage to a 1 TB SSD and admittedly, it’s almost full with all the stuff I downloaded to the computer. (Games, cloud storage, apps. Normal stuff in bulk.) I do like the use of Type-C for charging the device as it aids in replacing the charger if it goes bad. Memory and storage are upgradeable and it is very reliable. I have plans to purchase an eGPU dock later, but it can still handle its own without one to a degree. I definitely recommend it to people who want the option of power as an accessory, not a necessity.
I would recommend this to a friend